Vince and all the employees at this location were extremely helpful and great to work with. I had my engine replaced at the service department and worked with Vince. He kept me in the loop, gave me all the options possible to make it financially suitable for my budget. I believe he went above and beyond to make sure I was satisfied and I'll go back to this location with all my future car needs. Thank you Vince and Ford for making me feel like I was apart of your family. I appreciate all the hard work you did. read more

My father went in last week for a simple, half day recall service. He got his truck back 5 days later after they performed unauthorized service costing him over $2000! Be careful of these ripoff artists! Go to a service professional that you can trust. read more

I needed to get my recalled Air Bags installed. Called for a appt. was told it was a half day job. I know that's not the case and asked if I had my wife bring it in if she could wait. Minimum 2 hours was the response. No variable. I called Landmark Ford who has always done me right and she just got the airbags installed in & out in under 45 min. Moral of the story. Don't waste your time here. read more

Workmanship on my vehicle was great, but customer service lacks. A simple car wash speaks volumes! I guess we're a little taken aback as our other vehicles get this treatment elsewhere. C'mon Skyline you need some polishing. read more

We purchased a new Ford F150 with Jeremy today, and it was by far the easiest vehicle we have ever purchased. Jeremy was determined to find the right truck for us. The best part is he did not make us feel pressured or deceived. We will definitely return for our next purchase! read more

On 21 April I purchased a 2021 Ford Bronco Sport from Skyline Ford. The vehicle is what we wanted, however the salesperson lied to us about pricing. I qualify for the X Plan, told the salesperson about the qualification, but was immediately told that the Bronco Sport does not qualify under that pricing structure. Unfortunately, we trusted the salesperson's direction. According to Ford however, the Bronco Sport does qualify for X plan pricing. So, not only was the salesperson negligent in their customer care, he also seemingly took advantage of two lifetime Ford customers. I have called the dealership twice without a call back from the sales manager. If this is the customer care that Ford advertises they have some work to do. As a result of this incident, my daughter has since opted away from purchasing from Skyline Ford and purchased a new Ranger from another dealership. We will never purchase again from Skyline Ford (and will think twice before purchasing another Ford in general) unless this issues is promptly rectified. Be better! read more

Great buying experience again. I have purchased all my vehicles from Skyline Ford for many years. I appreciate the support that they provide the community in addition to great service. Kelly Jones was incredible in the sales department. Jennifer Bernard was outstanding in service. They have never let me down. Customer for life! Brandon Bay read more

Great place to buy a car. Jeff White is an amazing salesman. Honest and loyal to his customers.

Great service and great cars! They worked very hard to help me find the exact car I wanted. This is the 6th car we have boughten from skyline and j will return in a few years to get my new pickup. read more

Skyline Ford - I bought this 2015 Ford Focus from skyline ford. They worked very hard to help me find the exact car I wanted. - Auto Parts & Supplies Near Me - Salem, Oregon

To the owners and pending owners: Treat your employees better. "Employee Appreciation" should not mean show up at the restaurant of the owner/manager's choice and pay your own meal ticket, nor should it mean that the "gift" of a birthday off is really an exchange for an earned vacation day. You know this list could go on and on. These are the hardworking skilled tradesmen who enrich YOUR lives beyond all balance. Please up your ethics. read more

This review is for the 'service and repair' center at Skyline Ford on Commercial. TERRIBLE service. I took my car in for a simple check engine light diagnosis. First, I had to schedule an appointment early in the morning. I took my car in and they said it would be 3 hours. Not wanting to be stranded for 3 hours, I took their shuttle home. At the end of the day they finally called to tell me that they still did not get to my car so it needed to stay there one more day. The next day they called and I tried to tell me all the different things that was wrong (without flat out telling me what the one actually reason was). I came in to pick up my car, asked for some copies of their estimates and the guy said 'sure, one moment' and never came back! $100 for a diagnosis at Skyline when I got the SAME INFO AT AUTO ZONE FOR FREE! read more

Service department sucks big time. Spent over 8 hours there today for some truck service. Tried to rip me off when they told me I needed a new water pump, and they had supposedly replaced it just over a year ago! Said they could not find paperwork of said job, I found it for them because I had paperwork of that service in my glovebox. They are not honest and just rip offs. I work hard for my money and not not just going to hand it over to Ford Service scammers. 0 stars! read more

I would give negative stars if I could. We went in to buy a ford truck. We had a motorhome to trade in, which made it slightly more difficult. Apparently way to difficult for the salesman "Wally" and management. We sat for an hour and a half waiting for someone to give us an answer, with no communication, we decided to go to lunch. We left our phone number and "Wally" said he would call. Five days later still NO call. We now own a beautiful 2016 Chevy Silverado, we bought in Sublimity! I guess business at Skyline must be very good that they ignore customers with exceptional credit and money. read more

I was called by Garrett here yesterday, one day AFTER (he was late getting back to me on my inquiry, so I went elsewhere) I bought a Ford Fusion from another dealership. I really wanted a hybrid since the one I got was not. Since I was still in the 3 days right of rescission, I decided to look at the car. Garrett showed me the car but couldn't get it started. He then went to the building to get a jump start box. While he was gone, I noticed a 2019 Ford Fusion Energi nearby, so I looked at it. I noticed the charging cord port on the side and asked about it. He said, "Oh, those are fully electric." While he was attempting to get it started and jumped, which failed, I Googled the 2019 Ford Fusion Energi and it clearly stated online that it's a hybrid, NOT fully electric. He either lied to me or didn't know his product. Not being able to start the car tells me that either it was a fluke that it wouldn't start, or they don't keep up their lot inventory. I'd NEVER purchase a vehicle here. read more

Appreciate the excellent customer service by Jeff White at Skyline Ford! Made turning in our car at the end of our lease and finding our new car super easy! read more

Was promised by the sales person my car would be detailed and cleaned before I came to pick it up when I bought it. Got in my car and found garbage shoved between the middle console and driver seat and underneath the passenger seat. Was also promised to get my keyless door code from them about 1 month ago and still haven't heard anything. And when asked now they say it will cost me $35 to get the code from them read more

I can't say worse thing about this place. All i needed was a key cut and i tried my hand at programing it for a 2015 Ford F350 as i have programmed my lock and key for my Ranger 2011 in the past. Well they process was different, and instead of being told that i might get my 20$ Amazon key to work if you pay 85$ to the service department. They said the key would likely not work and that i would need a OEM ford key. So i took their word at face value and bought a ford OEM key for 195$. Then the Jim at the counter told me i had to program it myself and i would work. And if it didn't Service department could get it working likely for not additional charge. Well that was a BALD FACE LIE! ALL OF IT! I go down there and they say its 85$ for a programing, then the guy makes the mistake of telling me "ohh tell him to program that other key so they both will work! That way you have 3 keys." So you sold me a key that i didn't need and knew service dept would have to program it anyway because of the model, and you only sent me there once i spent as much money as humanly possible. This place will miss lead you with a smile and ring you out for every dime you have. Worst part is my girl complained and he lied straight to her and didn't even suggest any solution like a partial refund anything. STEER CLEAR OF THIS PLACE! read more

Just a really great place to,do business, good people with very understanding ways. Brandon the service mgr is so nice and so helpful.

We had quick and dependable service. They helped us deal with a difficult warranty company! Very happy with the service department!

Service shop is no good, had a few problems with a newer F350 and they failed to fix about everything I asked them to do. Truck had a charging problem, headlights were out, and I had something going on with rear tire studs. 3 days after my appointment they changed the altatater and told me it was ALL fixed. I pickup the truck after dark and still NO headlights, the service manager told me to go to a parts store and do it myself. The rear tire was lose to the point I took the lug nuts off by hand, and it cost almost $900. For crap service, if they can't fix what they sell then but someplace that can do the job right read more

Last week we bought our 2015 F-150 from South Commercial Skyline Ford Jeff White was our sales person, he was awesome, everybody there was super nice and everything went so smoothly and everyone was super helpful. Jeff made everything easy he was chill relax and super funny! Definitely recommend him & Skyline Ford! :) read more

Took my F250 in yesterday, Thursday 4/22/16, due to my water in fuel light coming on and an oil change. I drained it at home and it kept coming on so I knew it was a censor. Dropped it off at 7:30 for a 10:00 appointment. I called to check on it at 3:00 and they said they were just getting to it. At 4 pm, they called back and said yep, the idiot light is coming on but we can't be sure what it is until we open it up. THIS IS WHY I BROUGHT IT IN!!! They said they might be able to get it done the next day but were not sure. I said NO, I needed the truck to leave town on Friday. They said they would start the oil change now...at 4 PM, after sitting all day. When I went to pick it up, no one would talk to me. I was told to go to the cashier and pay. The cashier was not sure what was going on and said I could talk to the shop supervisor. By this point I was so mad I just asked her to relay the message. NOW, I get home and look at the papers and it said I have bad power steering fluid, bad brakes, front end issues, bad tires, 3rd brake light needs replaced and the water/fuel separator needs to be fixed. The papers said I declined all these "services". How can I decline something I didn't know about? Last week I was at Les Schwab for a brake check and rotation. They said brakes were getting low but not an issue and tires looked great. I have had my pickup since Feb 2007. 3 months ago I moved back to Salem after being in Southern Oregon where Ford down there took great care of me. I will NEVER recommend this place and I will NEVER do business with them again. IF this is how they treat customers, I have no clue how they stay in business. read more

I bought a used car from Skyline's Sales Consultant Korey Miller with Tom Duffy handling my financing. Skyline was the 4th dealership that I had dealt with over 10 days and it was the best experience by far. read more

Purchased a used vehicle from Larry, he was superb. Completing the paperwork was cumbersome and time consuming. Overall though, a fairly easy transaction when you have great credit. read more

We had such a fantastic service experience at Skyline this past week! Our Navigator was making a funny noise, needed an oil change and just an overall check of things (I do a lot of driving in my business) and I'd put it off longer than I probably should have. Vince was able to get us right in and after looking at things found the cause of the noise and saw that my brakes were well past the "you should have probably had these changed a while ago" point and recommended they be replaced. The vehicle needed to be in the shop for a few days so they could give it a thorough check and get the parts ordered but before doing any work, he would call each time to explain exactly what was needed and how much it would cost (SO appreciated this!) and they got us fixed up so I could get back on the road. He was truly a pleasure to work with and I appreciated his level of professionalism and customer service along the way. Not only do I use this is vehicle as my primary for work, but it's also what hauls us and our 4 kids around daily so having everything in working order is a must. The day I got the vehicle back, I was coming back from Albany down I-5 going about 65 mph when a girl suddenly pulled onto the highway (she was maybe going 15-20mph at the MOST!) and pulled right in front of my vehicle and I had to suddenly slam on breaks to avoid hitting her. Knowing how my breaks felt before I took them in, I don't have a doubt that had they not replaced those, I'd be coming back sooner than planned.....for body work after a crash. Can't say enough great things about these guys and how much I appreciate them - not only this time but every time we take our vehicles there! The staff is always polite and friendly - from the service writers to the techs to the cashier and they are always trying to find a way to fit us in with our crazy schedules. I would highly recommend them to anyone needing work! read more

I would like to say thank you to the team at Skyline Ford especially Sage Bass and Dave Mangel for helping me purchase my new to me beautiful truck, they did an exceptional job and I couldn't be happier. Thank you Sage and Dave you guys did more than enough to make this big guy happy. I have purchased five vehicles from Skyline because of this more than exceptional team of down to earth people and they have secured life time costumers of my wife and me. read more

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Wonderful experience at Skyline Ford. Thank you Malisa Berthelsen for excellent customer service.

Want to get a great deal on a new or used vehicle and enjoy the experience you have doing it? Then give Malisa Berthelsen a call at Skyline Ford! Her steadfast devotion to the customer, knowledge base, friendly professional demeanor, and honest down to earth approach will surely make your buying experience as awesome as our was! Thanks Malisa! read more

Mr. Fredrickson and Skyline have always steered me in the right direction. I enjoy the hard work and research, follow through to deliver, and everything in between. Thanks Don!!! read more

I brought my Ford Escape in to have my brand new tow package installed on my vehicle, ordered and bought from ford. Took two days to install which was no big deal. When I went to pick up my vehicle John in service gave me my paper work to take to the cashier to get checked out, didn't even go over the vehicle with me nor was it pulled up anywhere close to be picked up. Customer service was extremely poor, and it being my fist time there. Paid the bill and went home. Looked over the vehicle when I got home and found puddy on the mouldings throughout the vehicle and they never disinfected or wiped down the vehicle during this COVID-19 pandemic going on like they say they do with the vehicle before giving it back to the customer. Also they forgot to install 4 clips on the bumper that holds it together underneath by the new tow hitch. To say the least it was extremely poor customer service! I took it back the next day to fix all there mistakes which they did but still didn't seem to care if I was satisfied nor did they really feel bad for the inconvenience of me having to come back. The service Manager Brandon Adams I believe came out as well upon my request and just simply said get it back in there and fix it. He didn't seem sorry or bad that I had to come in again to fix there laziness. This will be the first and Last time I will take my ford to Salem Ford! read more

I bought my 2007 Ford Escape from Skyline Ford eight years ago and I have been coming to the service department for regular check ups and oil changes ever since. I love the owners advantage program! I get free oil changes all the time! Their sales service team has had quite a bit of change over through the years, the last couple years they have seemed pushier and pushier and less willing to explain why and what work they wanted to do. I was getting quite discouraged. Last January the person I was working with was trying to make me feel like a minuscule oil leak was going to result in my car exploding the second I drove it off it the lot if I didn't pay to get it fixed immediately. HOWEVER my most recent visit this week was AMAZING! They have clearly put in some work to remove some bad eggs and getting a better team in. I worked with Katrina this week and she was AWSOME - FIVE STARS FOR HER! She explained what to look for and told me to prepare to replace some stuff in the next couple years, but that everything is fine for now. That is what I want - no surprises down the road, but I also don't want to feel like I am being pressured into 'fixing' things that I am not sure were wrong to begin with. If you haven't been in awhile I recommend coming back and giving their service team another shot! read more

Every time I have had to deal with Skyline they have sucked! Their service department is awful, no one calls you back, the manager is a dick. They work hard to sell you service packages but never tell you what's covered and what's not covered. I love my Ford but wish there was a decent ford dealership to work with. Albany is terrible and Salem is awful! read more

Just bought a F150 from Jeremy at Skyline Ford, he was great! He found just what I was looking for and had it brought over from another lot. He stayed late to get the paperwork done and go over features in the truck. The next day he scheduled appointments for me to have the spray-in bed liner and clear coat put on the front; and he took more time to answer my questions and go over even more features. It was a great experience. It was easy and there were no hassles. Jeremy went out of his way to be helpful! read more

WORST SERVICE EVER IN MY LIFE!!!! There is no option for zero stars otherwise I would use it. This is just one persons experience, Im sure theres a lot better, but mine TERRIBLE!!!! I have a work van that needed to be checked out took it in and was told it would be a couple days, what I expected no big deal, one business week later (the next monday) I called because I have yet to hear any thing about my van, I was told it still was not put up on "the wracks" to be checked out..... OK, its been a week?? this went on for another week when I called and told them I was going to get my van if it wasnt looked at they said "well we were going to put it up on the wrack tomorrow but if you really want we can hold off...." so obviously I said fine, that friday (yes the end of the third week now) they said they had it on the wrack but couldnt look at it!!! REALLY?? said they had a guy coming in Saturday to check it out, then you guessed it, Wednesday I HAD TO CALL YET AGAIN because no one at this point had reached out to me not even once!!! the rep I was dealing with was Andrew, he tells me they got the transmission opened up and noticed a lot of metal shavings and wanted to open the tranny up further. With a green light they opened it and called me two days later on Friday to tell me it was a bad tranny and needed to be replaced, good news is its still under warranty, YAY good news for once finally after a month. a week goes by still no word so I call and they said that the new tranny is in and they were going to put it in that weekend, well monday came and went....so did tuesday still no word, so I called because STILL NO CONTACT FROM ANDREW!!! he says to me that they pulled the tranny and they discovered.... it wasnt a ford transmission so now we have a van with no transmission that has been sitting for over a month now.... I ask this, how do you inspect a transmission and NOT SEE THAT ITS NOT YOURS!!!!! frustrated at this point. they say theyre doing what they can to get it taken care of, another week goes by.... at this point Ive lost track of how long its been....I had to call yet again this time the service manager gets involved he has assured me all will be done and until they get that new tranny in they would call every day with a status update -_- .....I wasnt expecting it but I was at least expecting A single phone call..... nope, so I finally call AGAIN and they tell me the transmission is there and theyre getting it put in and itll be done tomorrow!!!! I said ok so itll be done Tuesday so if I wait till Wednesday itll definitely be ready, Andrew says.... for sure, fast forward to Wed. I get an unsettling feeling and decide to call to see if its ready, Andrew says nope.... it had a couple leaks and needed to be fixed, ok fine I can deal with that will they have it ready by the end of the day he said not sure I said should I wait he says.... Ill call and let you know..... so here it is Monday I call to ask if its ready and the receptionist says " Oh wow (snicker, snicker) every ones wondering why its been here for so long?? its been ready." I wanted to blow my top!!!! end of story but bottom line this was the worst service ive ever experienced in my life!!!! read more

Sounds like the reviews are overwhelmingly positive for the dealership aspect of skyline ford, while the service department is typically negative. I guess based on my review you know which portion of skyline I experienced. Little to no communication with the service department, has been over a week and still don't have our vehicle back, and continual promises that it will be finished tomorrow, yet tomorrow has yet to come. I can not wait to finish this transaction as to make it my last with Skyline Ford. read more

The service workers have no customer care service, we have taken our car in many times and we have to take it back for the same problem more then once a month. I have over heard one of the customer service workers talked bad about my daughter and I heard him.. The cars transmision is going out and the clutch is messed up and the guy working there told us "Just keep bring it in, and we will keep fixing the problem." We have our car in the shop more then we actually drive it! Its garbage and they dont know how to fix this problem. My daughter deserves a new car.... read more

Skyline Ford Service department on Commercial was a dream come true. I had an appointment scheduled 8 days from now and brought it in this morning anyways because my vehicle was making a noise. They squeezed me in and took care of the problem. The whole experience was like swimming in gravy. I just felt warm and welcome. Katrina and Brandon are now my two favorite people and I'll be coming back for sure. read more

Ford approved Military discount.

I recently had a horrible experience at this dealership. I bought a car from them that they were going to send in from another dealership. They said it would take 3-4 days. After two weeks of me calling them and still hearing that they had NO IDEA when my car would come in, I canceled the deal. Their lack of communication and plethora of excuses made my first new car buying experience (which I was so excited about) terrible. I will give my money to a dealership that provides service even after making the sale. read more

I purchased a 2018 F-150 at Skyline in may, and gave them a good rating at that time, so this is aimed toward service, and specifically Jason Flanagan. Jason went out of his way to answer my questions and give me guidance about several of the features on my new truck, including switching on several features that needed to be activated. read more