I think I finally found a decent dry cleaning place which is reasonably priced and take their job…read moreseriously. I had very bad experience in past with other places who ruined some designer's clothes of mine simply not knowing what they were doing. I was very hesitant to trust Han's Frankfort Cleaners some clothing peaces but I am glad I did. First of all Their service is fast and everything is ready in time. They listen to you and inspect clothes in front of you before cleaning, ask questions. Many places promise to clean, remove stains but upon arrival they apologize that the stains never came off and charge anyway. Well at this place they do remove tough stains even from white shirts or dresses. The clothes always pressed well and crisp. The reason I gave four stars instead of five is that I needed to do some repair on the dress and when I came to pick up the dress the stitches were not even and quite noticeable to me. However, it was a black dress and really no one besides me would notice any stitches but still It bothers me that so difficult to find professionals whom you can trust completely. Overall, I do recommend this place.

Great prices, but for a reason. They did a terrible cleaning job on my VERY expensive RH rug…read more Although my rug was soiled from wear over the years, I came home with more water stains, burns, and just misc. stains then I had before (see photos). They offered to deep clean once more but only managed to get a small percentage of their own water stains out. I explicitly told them to swatch their cleaners on a small portion of my rug prior to cleaning the whole thing to see how the rug would react to their cleaning products. They did not listen to this advice and ended up ruining the fibers of my rug and tinting it completely yellow instead of off-white/grey. ALSO - tell me why after 2 FULL DEEP CLEANINGS. I come home and try to remedy / spot clean a noticeably yellow stain - and I get soil on my towel? Can someone explain this to me? I now have a damaged rug that I can no longer use in my home. I advise you to take your business somewhere else if you have an expensive rug that needs cleaning. It'll cost you more then you think...

Great service. Highly recommended. They cleaned two rugs for us. Muhammad and the team are total…read morepro's every step of the way from clear communications of a pricing estimate by email, picking up the rugs from our home in Gladwyne PA within the estimated window and then delivering the rugs back to us 2-3 weeks later, all as expected. Our rugs are rejuvinated and look great. We should have had them cleaned sooner. We will definitely use Rug Professionals the next time.

I had a terrible experience with DC Carpet. I asked for 3 rugs to be picked up and cleaned. Simple…read morerequest, right? It started out alright when they picked them up but everything else was terrible. It took 3 appointments to get them back. The first time they wanted to reschedule because it might rain. OK, fine. The second time they were supposed to come drop them off at 1pm but showed up at 9:30 in the morning, literally banging on my door and sending texts saying they were outside, after I specifically told them I was not available (I work later in the day and was sleeping). When I asked what happened, I was told the appointment text thread was "deleted" and since it was not entered into their appointment book they decided to just show up when they wanted, I guess. When I finally got them back, one was an OK job. Didn't feel deep cleaned but acceptable. The second had things on it like it hadn't been vacuumed but smelled as if it had been lightly shampooed. So I don't know what happened there. The third, however, hadn't been touched. When I told the owner David this he continued to repeat that he had personally cleaned my rug 3 times and vacuumed it. I said he must be mistaken because the rug is definitely untouched and he absolutely wouldn't concede that he might have made a mistake. Imagine going in circles about a darn rug. "David, it's not clean." "I cleaned it." "David, you've made a mistake, the rug is not clean. "I cleaned it." "I'm sorry but this rug is in the same condition I gave it to you." "I cleaned it." This went on for like 10 minutes. I told him that if this were true then there wouldn't have been my cat's claws, hair, fuzz, etc on it that was there when I gave it to you. When walking on it your feet get dirty and it smells like dust! He said nothing but continued to assert that he himself had cleaned the rug three times. It got to the point where he started gaslighting me. He said his staff told him that I was rude, didn't want to pay, and shut the door in their face. I couldn't believe what I was hearing. Imagine someone arguing with you about things that occurred that they were not present for. Imagine this person telling you that you did things that you did not do. Repeatedly. I can only surmise that these accusations were twisting the truth: the staff was walking on my living room rug with dirty street shoes and I asked them to not do that = "rude". I was asked to pay with Venmo, I said I didn't have it and could I call David and pay with my credit card (to which they said yes) = "didn't want to pay". After they finished bringing the rugs in they politely said goodbye so I closed the door = "they said you shut the door in their face". David agreed to come look at the rug that was not cleaned but I ended up canceling because I was so uncomfortable after the phone call I didn't want any further contact with this company. I asked for a refund for the rug that was not touched and it was sent. Thank goodness because I didn't want to escalate this. I just wanted to forget about the experience and move on.

Had this company clean an area rug at their shop. They said they cleaned it three times but the end…read moreresult was I couldn't tell any difference from when they picked it up. I can understand if not all stains are removable but this rug looked like it was never cleaned at all. In fact there were still xmas tree needles on the underside of the rug from months before so how thorough could they have been? I used a steamer vac on it afterwards and the water came out BROWN. That's just wrong.

Oriental rug had animal stains. I did not know if they could get all stains out. However, carpet…read morecame back looking worse than when they took it - plus, stinks of strong cleaning fluid. Paid $572.40 to ruin carpet totally.

I drop off the rug on July 22nd. Estimated time was 2-3 weeks( rug needs to dry out. 3 weeks later…read moreI called them and I was told the rug was not washed YET!!! (3 weeks later!!!) because they don't have a proper detergent (REALLY??? - no-one told me that when we drop off the rug. They called me next day and said they washed the rug and you can pick it up 4 DAY LATER!!!! really?? what about 2-3 weeks that I was told it takes this time cause the rug has to dry out. we picked up the rug 5 days after they washed it and it looks awful, has a weird smell, does not look clean or washed, still WET in some spots. Have no idea who writes those positive reviews. paid $200. now I have to shop for a new rug.