Engaged Ron to fix a Velux blind that is stuck halfway. I should note this had happened before and a handyman had fixed the problem. The handyman is no longer available, so went with Velux certified repairman. There was a $120 service fee just to show up. Despite telling him over the phone that the blinds were 18' feet off the ground, he did not bring a ladder tall enough to reach upper end of blinds. He then spent a half hour on the phone with technician at Velux to get instructions on how to repair ($30 time) but only being able to reach lower end of the blind. He "determined" he could not fix the blind and said my best course was not only to replace blind (which is one of four) but replace the skylights and spent whole time reviewing how much better new blinds with solar power are. I asked him just to release the blind tension so it would stay up, but he had not brought a tall enough ladder to do this. So for $150 he did nothing to repair the blind, wasn't even prepared to do so, and spent the time instead trying to sell me on replacing my four skylights (none of which have an issue) to the tune of several thousand dollars. Glorified salesman, am disappointed in Velux. read more