Maybe my expectations for good hospitality are a bit high, but a reservation for this price left me…read morepretty disappointed. We booked the Silverbell Tree room directly through the Waverly, totaling $595 for two nights. The Waverly charged an additional $17.99 for a booking fee. Unbeknownst to us, there is evidently a "late check-in fee" of $42.70 for checking in after 8 pm. (Our first time EVER to be charged for a late check-in.). We couldn't find record or notification of this charge anywhere, however. Trying to keep a long review short; $655 total for two nights in a semi-clean room that didn't include refreshment of bath towels/cloths or any housekeeping after night one was a bit disappointing. The claw foot bath tub is ok, but feels less than clean. (Showering is kind of gross since the curtains don't leave much room to keep your own rear end off of them, let alone whoever's rear was rubbing on them before.). The bed was great. The breakfast was ok. The coffee was ok. Overall the experience was sub-par compared to other historical venues that have accommodated us. I hope you have better luck than we did or look elsewhere.

Highest marks in all categories! Warm, friendly atmosphere. Reasonably priced. Owners and staff…read morewere extremely nice and helpful. Service was impeccable. Nice to have choices for breakfast (banana puddin' French toast was scrumptious and eggs were cooked to perfection!) Afternoon wine and cheese hour was great opportunity mix and mingle with some really nice folks. Creamy pimento cheese was yummy, fruit was fresh, and nice selection of beverages (wine, beer, and soft drinks). Look forward to coming back again.

The Innkeeper is wonderful, the rooms are very tastefully done. The breakfasts are perfect, the…read morefireplaces are cozy. A whole lot to like here. really nice to see an innkeeper at the top of her game-will definitely return.

This is a wonderful bed and breakfast that I highly recommend to anyone going to the…read moreHendersonville, North Carolina area. It was such a great experience that I would recommend traveling to Hendersonville just to stay at the Elizabeth Leigh and eat at the restaurants on Main St. It's a very relaxing and classy small town. Main St. is a short 10 minute walk from the inn. When I walked into the inn, I was blown away by the elegant antique decor. The pictures online just don't do it justice. I stayed in the Blue Room. It had a large comfortable bed, two chairs, loveseat, wardrobe, and a few other various decor items. All the colors and patterns went together flawlessly. The bathroom was incredible. It had gold and white accents, but still went really well with the blue theme. There were plenty of fresh high quality thick white towels neatly rolled in a basket. The shower had an adjustable head. Water stayed warm the whole time despite showering at the same time as other guests. Breakfast was southern, filling, elegantly served, and tasted amazing. The first breakfast was eggs, bacon, and thick French toast. The next was a cream cheese, berries, and French toast casserole or 'hot dish' depending on where you're from. There was complimentary bottled water, wine, ice cream, homemade white chocolate macadamia cookies, homemade pound cake (which was wonderful), and beer. Now possibly the most enjoyable part, the rest of the property. The inn has a wraparound porch with big white rocking chairs that overlook the yard and the little street in front of the house. The backyard has a fountain, swing in front of a little waterfall pond, and corner area with seating. There are multiple places to have private conversations with your loved one(s). If you get the opportunity, getting to know the owner Cindy and her husband Mike will be the best part of your stay. The inn is an expression of Cindy and her dream to give guests a relaxing, but high quality environment to experience genuine southern hospitality in the gorgeous mountains of western North Carolina.

Front desk representative Sam was amazing! He provided information that made our trip and stay at…read moreHoliday Inn incredible! He absolutely went beyond the call of duty!! When we return to Hendersonville we will be staying at this hotel primarily because of Sam as well as breakfast staff ! The breakfast is 2nd to none! Kudos to all !!!!

Everything went well! From friendly check-in through rolling our bag back out the door in the…read moremorning we were very pleased. Our room was spacious and very clean. The bed was comfortable and the sheets were nice and soft. Our walk-in shower was amazing! In fact, I might have deducted a point for the hard pillows but the shower more than made up for it!! Breakfast was free and surprisingly tasty. We had fresh pancakes, small cheese omelette and biscuits and gravy. There was more to choose from but that was plenty! To top it off, there is a Starbucks to drive through at the beginning of the lane. I would recommend this hotel, it's an excellent property!

Stayed here for multiple business trips, as it is in close proximity to the interstate and…read moreproperties I am managing. The staff here are courteous, knowledgeable, and accommodating. Rooms are immaculate; the housekeeping staff does a great job. Breakfast is served every morning until 10am, which is later than many places. The only thing I could really want is for more space for my study. Other than that, this hotel is a comfortable place to stay for even weeks at a time.

We stayed in a two bed room. The beds were comfortable enough with plenty of pillows…read more The AC was one of the loudest we've ever had with wall controls. It was definitely noticeable when running. The door had large gaps around the sides and bottom which allowed hall noise to infiltrate the room. Add mildew in the shower, a broken tv stand, and nonfunctional ice machine on our floor and we wondered why we spent so much for the room. Staff were ok. Cathy at breakfast was friendly. However, she ended up apologizing for the lack of items due to a missing shipment. For example, the milk was spoiled and could not easily be replaced. My husband remarked that the parking lot was a bit small for hotel capacity. Anyone pulling a trailer should plan to arrive early or pick another location.

We really enjoyed our stay this past Labor Day weekend. The staff was polite, friendly, and…read moreattentive, and the room was clean, comfortable, and nice and cool when we arrived. The breakfast was good, especially for a continental breakfast, and we appreciated having it available each morning. Overall, we had a great experience and would definitely plan to stay here again the next time we're in the area!

The Fairfield Inn in Henderonville/Flat Rock has been my base for when I am in town for shows at…read morethe Flat Rock Playhouse as it is fairly close even with the road closure. So I have been staying here a few times a year. Parking is around the perimeter of the hotel and you can use your key to enter from doors near where you park. On my last visit, I got back late from a performance so I appreciated the multiple entry doors and all the lighting in the parking lot as the spots in front were taken. When I arrived, I was given a feather-free room but on the second floor. The room was clean. The walls were on the thin side or the couple next to me were just loud talkers. The tv lineup was good for the little time I was in the room. WIFI was in the good range. Breakfast had a pancake maker; waffle maker, mini quiches and breakfast sandwiches; some cereals; oatmeal and breads. The hotel is good for an overnight stay.

Very Clean. New Carpet. Good AC. Clean bathroom. They take pets with a $25 deposit. Quiet…read moreneighbors. Close to fast food and the Peach Stand! Bed was comfortable and the breakfast good. We will come back again!

We were traveling from Florida to Asheville and stopped here for the night…read more Everyone was super nice. The room was quiet and no road noise. It was close to gas stations and fast food restaurants. They do provide a light continental breakfast in the morning. Negatives: * Our room had a funny smell when we first came in. It appeared to be clean but had a smell. I think it was the carpet; it needed professionally cleaned or replaced. I also noticed my pillows had a smell to them..... Luckily there were others and found one that did not. Our friends in the other rooms that were traveling with us said they did find some bugs in their rooms but honestly didn't see any in ours! I did find three red bits on me that morning but not sure when and where it happened. I just know they weren't there before bed that I remember and then I noticed them when I was getting ready that morning.

Miss Jody, the lady in charge of breakfast each morning is the best thing about this Best Western!…read moreShe's friendly, personable, kind, and sends you on your way with a full stomach! The hotel is dated for sure, but all of employees I've encounter have been friendly and helpful. Best Western or the individuals who own this one are in serious need of an update but I can't hold employees responsible for what the building and rooms lack. All I can tell you is rest the lobby, lobby bathroom and dining area is always spotless. I'm not sure what more they could do to the rooms. They're old, stuffy, and about as clean as they could get, under the circumstances. Their old people are great, the furniture and beds, not so much. Decide what matters to you and choose accordingly!

Front desk staff was friendly and helpful. The rooms are kind of old, but not horrible. We did…read morehowever on the last day found a large roach on the bed. The beds are on the hard side, but the shower has hot water which is a plus. The blinds were broken in our room, so we couldn't open them without having to pull from the top. Then we couldn't close them. Which was fine since we didn't need them opened. This is our second time staying here from out of town, so I figured I'd leave a review this time. They are a decent price and have a great free breakfast. It's right off the main road so easy to get to and from our destination. Probably will not stay again due to the roach we found on the morning we were checking out.

Used it for business purposes and left with positive thoughts. Enough of the safe parking. Shower…read morehas shampoo and body wash. Slow network for work, not only wifi, but my AT&T too

I was traveling back from Florida (by myself ) and made reservations once I got into North…read moreCarolina. They have an on line reservation system but I'd prefer a standard check in process just because my phone coverage wasn't that great at the rest stop--that's really the only reason for dropping a star. I did speak to a very nice lady who took my information via phone but I still had to fill in a on line form and send a copy of my drivers license once I got off the phone. Got all the information sent in and back--text indicated I was in cabin 27 and had the code for the door. No problem at all getting into the cabin. Cabin was spotless and the queen bed was very comfortable. The cabin had a small fridge and freezer compartment (so I was able to refreeze my cooler blue ice pack and cool down additional sodas for the next day of traveling) and a nice work desk. The bathroom had plenty of nice towels (lots more than I would use--my wife would have LOVED it). WiFi worked great and I had a much-needed break from the road. I would have liked to have information on some of the trails nearby because I would definitely consider coming back to this area. I would definitely stay here again as long as I was traveling without my dogs. I FaceTimed my wife and she really loved the place--she and her sister may come and stay here depending on what trails and other places are in the vicinity. An added bonus (for me) was that the exit from the highway had a Waffle House so I had a place to get breakfast before getting back on the highway.

My wife and I went to Highland Lake Reaort this weekend. We had a great time. We got to stay in…read moreone of the "cabins" which is our favorite. The Main House accommodations are good but it is kinda nostalgic in the cabins. We had one of the Front Deak Staff - Joe - really help us out. We were no able to stay on our first reservation because of a sleet storm. Joe was very helpful in getting us set back up for a new reservation. I had several calls and emails from him about special events - one was an art and craft event. Joe was very welcoming when we arrived and was able to give us wedding ceremony info for our Son's upcoming wedding vows. Thanks for all the help Joe. This property also has an adjacent restaurant - Season's which is fabulous. Lots of stuff to do on property and within a short drive to Flat Rock and Hendersonville

Beautiful resort, so relaxing and they treat their guests like family. So warm and welcoming.read more

We booked two King Suite rooms and the overall experience at the Lodge was superb. All of the staff…read morewere professional, courteous and friendly. We initially spoke with Scott when we booked and asked for a scenic view. He delivered extremely well, a fantastic view of the waterfall in the back patio/yard area. Kristy checked us in and she was great. We enjoyed our conversations over the 3 nights. Sonia assisted us during the mornings the mornings and she was also very personable. The rooms suite included a separate bedroom and then the living/kitchen room. All very well-appointed and comfortable. The buffet breakfast staff was excellent, always ready for the 6:30 start. I would only recommend that they add some breakfast potatoes, bread for toast, etc. However, the selection was nice. The Lodge is near all of the sites, including Asheviile. A good center location. We would stay here again during one of our vacations in the area.

Everything is absolutely first class here. The manager is so personable, which is a great attribute…read moreto a new customer. When he recommends a restaurant, he even mentions favorites that are specialties of the house. But the warm hospitality doesn't end there- it emanates from every person that I met during our stay ! The lady from housekeeping, the front desk personnel, and the breakfast lady ! Not simply a smile and a friendly greeting, but a genuine concern for the quality of our stay, and a friendly word upon parting. It's hard to believe that this quality can exist at the attractive rates offered by this establishment. I have paid 3 or 4 times as much without the fantastic decor of the Lodge, much less the awesome staff ! My wife and I are considering a return visit. We like the Hendersonville area, but we love the Lodge ! 10 stars on a 5 star scale. Best stay anywhere, ever ! The people make the difference.