I found this company through Yelp. I was looking for a nice late night out casino hopping without…read morethe hassle of requesting ubers and navigating to ride share pick up areas. I called and spoke to Matt and he was able to accommodate my needs. In the course of a few days, my plans changed a few times but I was able to make the change in time and destinations easily. I did have a misunderstanding with the admin staff I was corresponding with via email but Matt was able to clarify. The night of my ride, my driver, Ben, communicated via text when he arrived (about 15 min early) and where to find him. I originally haz a 6 person limo but was upgraded to a 8 person and champagne and waters were provided. Ben was very friendly and patient. I had a mishap during the night and he did what he could to make it less inconvenient. He also offered suggestions on where to end the night. I definitely would book with this company again and ask for Ben!

Communication was great from the beginning! Door to door service was perfect. Totally recommend -…read more100%!

What a smooth experience! We come to Vegas often and for some reason had never thought of using a…read morelimo service. Kathleen on the phone is very sweet and accommodating, as our flight got delayed and the arrival times kept changing. Jeff - our driver was awesome! Communication from when we were descending on the plane to the actual pick up was so easy. He texted promptly and we didn't have any issues AT ALL. We were stuck in traffic on the strip so we had some time with Jeff to chat about sports and such. He was a pleasure. We also had some large luggage and a little one and he was able to help us so much. I don't know if you can request drivers but if you can - request Jeff. This was a draft sitting in my drafts inbox but... better late than never! We used their services in 2023

Literally the BEST experience with this company!! I called the office a total of 3 times to get…read moreinfo, confirm things, etc & all 3 times I spoke to Eric. He was extremely helpful and very pleasant to speak to. I booked 2 separate buses for the night. Our first drive was Manny, he was awesome!! We had a pole in that bus & got a complimentary bottle of champagne. Our second driver was Jason & he was an angel sent from heaven. No pole in that bus, but we were given another complimentary bottle of champagne. I will definitely book through Luxury any other time I need a bus & will be telling all of my friends to as well!

They helped me out in a pinch, would use them again for sure! Super professional, friendly and…read morethere to help when I needed it. I chartered 2 x 40 passenger party buses for an event.

Be careful getting a quote through yelp. I gave our pickup zip code and was quoted $225 flat rate…read moreand once I texted was told $450. Total bait and switch and terrible customer service.

This was a last-minute reservation (well 2 days before our trip). Sergio was our driver for the…read moreafternoon. The company printed a birthday sign for me and Sergio was waiting outside holding it. Very touching. The stereo had Bluetooth so my friends and I could play whatever we wanted. One of my best limousine experiences ever. I would definitely book with this company again. Thank you for treating my friends and I like VIPs.

Got this service to and from the airport for travel. The owner emailed me personally to make sure…read moreeverything went well. Driver was on time and super helpful. Would book again.

We used the service three times and was a great experience every time!! Prices and service was…read moregreat. Very flexible.

4/24/2025- I am…read morethoroughly happy with the last minute decision to reserve .. I wasn't aware that Kaptyn and Presidential are owned by the same company.. Reserved this morning online with Kaptyn.. Communication from beginning to time of pick up .. So happy, our driver Rosemary R. ( who we had before).. ! Just love the VIP service from pick up to drop off.. If I had it my way this would be my only way to travel.. lol.. I've never been in a big fancy diesel Cadillac Escalade- Thanks for a great experience..

We had the best time on the Beast! Drew picked us up from dinner and took us to the Vegas sign then…read moredropped us off at a hotel. The bus was stocked with beers, seltzers, cups and ice. It was perfect!!

Amazing service & overalls great guy to book with. He was super nice, the bus was clean and…read morespacious. Was the highlight of my birthday trip!

I reached out to several companies at the last minute about pricing and Pedro was the first to…read morerespond. Not only were his prices reasonable(had to change locations) but he responded quickly. We didn't book but only because the kids wanted to drive themselves. I will definitely keep his info for any future events.

Pedro and his team went above and beyond to take care of us during our wedding weekend in Vegas…read more From start to finish, his communication, customer service, and attention to detail were outstanding. He was incredibly accommodating with all of our requests and even made a special trip to pick up our alcohol from the hotel the day before, something he absolutely didn't have to do. It's rare to come across such a reliable and thoughtful team. If we're ever back in Vegas, there's no question, we'll be booking with Pedro again. We couldn't be happier with our experience! Shout out to Shamy our driver for driving us around & making it memorable! - The Leon's

Only received half of the booked trip. Booked a pickup from home to the airport with a return date…read morea week later, which was a pickup from the airport to return back home for seven people. Booked well in advance, over a month out. About three weeks before our departure date, I saw my credit card was charged $200, which wasn't the agreed upon price (it was actually more). When I called, the man who answers the phone said he mistakenly charged my card for someone else's trip. I was issued a refund right away which wasn't a concern at the time (but should have been). I was a little anxious about the pickup, which was to be at 3:45am, since the company already seemed to be a little shady however the pickup was fine. Then exactly one week later, NO ONE came for the pickup at the airport. Our flight came in at 10pm and we waited 40 minutes. Mind you there were seven of us, with four kids from 16-8 years of age. We waited at both the regular passenger pickup and also at zero level (we split our group up to wait). Nothing better than being gone for a week to discover we have no ride home at 10:45pm. We ended up taking two taxis home. I read a previous review which said another big party never got picked up. Along with the erroneous charge beforehand, I felt like the company was a little shady and guess what?!?! They are. We tried to contact the driver and the main business line that night but never received an answer. When I called to request a refund for our return trip home, the man on the phone was extremely apathetic and didn't even seem to realize we hadn't paid for the initial pickup from home yet. Would never use them again and if you choose to do so, make sure you have Uber or taxi backup available.

10/10 service we booked very last minute and they were able to accommodate. Driver was friendly,…read morevehicle was nice and clean.

I'm still smiling thinking about our wedding day, and Crown LV played such a special part in making…read moreit absolutely magical. My wife and I decided to splurge on a stretch limousine for our big day in Las Vegas, and I'm so glad we chose Crown LV after reading their reviews online. From the moment I first called to inquire about their services, I knew we were in good hands. The booking process was incredibly smooth - no hidden fees, no pushy sales tactics, just honest answers to all my questions. The woman who handled our reservation was so patient with me as I went back and forth on timing (you know how wedding planning can be!), and she even offered some great suggestions about photo locations along the Strip. The limousine itself was absolutely stunning. When it pulled up to our hotel, I actually got a little teary-eyed. It was pristine inside and out - leather seats that were clearly well-maintained, a fully stocked bar area, and ambient lighting that made everything feel so romantic. The sound system was perfect for our "getting ready" playlist, and there was plenty of room for me in my dress (which was no small feat!). But what really made the experience exceptional was our driver, Miguel. He was punctual, professional, and had this wonderful way of making us feel like celebrities without being intrusive. He knew exactly when to give us privacy and when to engage in conversation. When we were running about ten minutes behind schedule (wedding day nerves!), he was completely understanding and adjusted our timeline seamlessly. He even had breath mints and tissues ready - those little touches that show real attention to detail. The ride through Vegas was like something out of a movie. Miguel took us past some of the most iconic spots for photos, and he was more than happy to wait while we captured those once-in-a-lifetime shots. He clearly knows the city inside and out and helped us avoid the usual tourist traffic. What impressed me most was how Crown LV handled the little unexpected moments. When my bouquet started falling apart (cheap flowers, lesson learned!), Miguel actually had a small emergency kit in the limo and helped me secure it with some clear tape. And when my new wife accidentally spilled a bit of champagne on her shirt, Miguel had a stain removal pen ready. It's these thoughtful details that separate a good service from an exceptional one. The pricing was fair and transparent - exactly what we were quoted, no surprise charges. Given the level of service and the quality of the vehicle, I honestly feel like we got more value than we paid for. Our friends and family were so impressed when we arrived at our venue, and several of them asked for Crown LV's contact information for their own future events. That's probably the best testament to their service right there. If you're considering a limo service in Las Vegas for any special occasion, I can't recommend Crown LV highly enough. They didn't just provide transportation - they helped create memories that my wife and I will treasure forever. Sometimes you get exactly what you pay for, and sometimes you get lucky enough to receive so much more. Crown LV was definitely the latter.

I am not sure what has happened to Vegas in the past few years but companies have gotten not only…read moregreedy but shady. When I go to Vegas which I go a couple times a year I get airport limo service which with 2 previous companies included transportation both ways and is about $175 not including tip or anything. I called crown because the service I used 5 months ago had moved to another area and I saw the good reviews so I thought I would give them a try. I called asking about airport transportation and said I needed both ways and the lady said it was the usual amount I have paid with other companies. I had given her my flight information for my arrival flight and my return flight. Looking back at it now it seems like she was trying to ignore the return trip back to the airport. The driver arrived on time which was good, but when I asked if I could go somewhere and get juice and pop he kept pushing me to a liquor store saying they would have what I needed. I don't drink but whatever. We get there and the drinks were $6 for a 2 liter. The place was in a dark area and seemed kind of shady. They didn't have what I really wanted but I got something and spent $25 on 4 2 liters. After I got back to the limo the driver goes back inside it almost seemed like he gets a kickback to take us to that place which makes sense because of how adamant he was about going there. We arrive at the hotel after a 35 minute trip from pickup at airport to the hotel. I never received anything about the return trip back to the airport so I called the morning of and asked. I was told that no I wasn't in the system and they don't offer round trip service from the airport. They want you to pay double what you would pay with other limo services in the area. I didn't bother getting into it I know I was super clear that I thought I was getting round trip service. If you don't offer that tell me when I book. If I have to pay each way tell me when I book. But don't just book me for the trip from the airport and ignore all the times I said I needed return service leaving me hanging on the day I am supposed to return home. It just seems like Vegas has changed a lot recently when you go to a some restaurants they ask you what side do you want making it sound like it is included with the meal when it is not. It seems like everyone is out to just get money from you now there and not care about future business by you. It's disappointing because in Vegas they used to treat you very well and I always would tip very well because I liked being treated well. Those days are over though it's all about how can we get as much money from you now who cares if you come back.

Andy was very efficient. We had a last minute plan to get a party bus about 3 days before the event…read moreand he was able to accommodate for our party of 25. This is during EDC week and was able to give us an affordable cost. He always maintained in contact with me the whole time from start of day to finish as our bus driver and accommodated to our needs. We needed to go home early and he arrived earlier than our expected drive time. Super welcoming , and gave us complimentary drinks. Let us play our own music and bus was super clean! Thanks Andy, we will be using your services again!

Arrived on time and everything was clean and ready to roll!!!…read moreThank you for the great service.