I don't want to even give a 1 star because of the service but i guess since the kids had fun…read morejumping, 1 star is appropriate. First off, we spent 300 on a party room that includes an employee attendant helping. We show up and it was chaos. We had little guidance and then when we finally found someone to help us, she too is to the deck which was not what we paid for she finally took us to our private room. After seeing the room was away from the jumping area we asked to move to the deck. They refused saying it's cheaper at the deck and they can't refund us money. I asked for a manager and that did nothing. All the staff were young teenagers that should not be in charge. We eventually went to the party room and never saw the employee again. The popcorn was burnt and no utensils. I finally went and asked for support and utensils and that did nothing. No one ever came. I asked for a manager again, what was again just a lead(teenager) who refunded 40 dollars. He said that's the price for the employee that is supposed to help. I explained i needed everything refunded but the amount of the kids jump. He said he can't. I kept asking for whoever was in charge and no one was ever able to help me. They gave me peaches, the general managers name and email. I emailed her and called and no response. My other concern is there was a flea market going on in the main area. One of the kids attending our party was lost and they had nothing in place for "code Adam". There was so many areas for something bad to happen with the kiddos and no one (adult) to oversee. It was concerning and disappointing. We will not return.

DO NOT HAVE A PARTY HERE. Woman who goes by "peaches" is the manager/ birthday coordinator. On the…read morephone the party was $300. Then when I emailed to confirm the price, the "total" was $330. So somehow it went up $30. I paid a $100 deposit so was expecting to pay $230 day of. Day of they told me the total was $430. And I owed $330. After 10 minutes of pleading peaches did only charge me the $230. It was not easy however. I paid extra for a party room, which was so far away. It was so far away that you had to go past the sign that says "do not enter". Wth.... The room was so small. It was a party for 15, and they only set places for 10. They were late bringing all the things, and peaches was rude after I insisted on the price we agreed on. The rest of the staff was very friendly. The facility is very nice and clean and worth going to if it's not an "organized" party.

The bathrooms are filthy! We pay $20 to get in the door and there is no soap to wash your hands and…read morethere is scum all over the walls beneath the hand dryers from who knows how many different events. The refs are great for MAYB tournaments but the facilities are dirty and unkept!!

We've been coming to Sports Forum for 3 years. We have a lot of kids so we love our family pass…read more Today our sitter took the kids and when checking in, a worker took the passes and threw them away... then charged the babysitter full price. I called to resolve the mistake and spoke to the lead, Adam. He was awful. He put me on hold for 20+ minutes then deliberately hung up on me. I called back and he was very rude and hung up AGAIN . I immediately drove down to resolve the $33 charge in person (and our missing cards) and he fixed it but refused to apologize and walked away. Enter Peaches. She is a great lady. She asked to hear what was going on. Immediately took responsibility for the poor treatment from Adam. And said she would try to help train him in better customer service. Adam gets an F. Peaches gets an A+. I was going to cancel our membership but she convinced to give it another chance. Give that woman a raise and give Adam the boot.

Honestly it was horrible it was badly kept clean and my daughter bought. FAKE dumpling for 9.99…read morevery dissatisfied