it was really fun but while me and some buddys were playing basketball on the court this worker came over and aired it up way too much to the point we could not play anymore it felt like a water bed. If you see a worker with red poofy hair avoid her she is very rude and disrespectful. We tried to tell her It might have been too much but she was just rude to us and did not care. read more

I celebrated a friend's son's birthday party, and my son had such a great time. At first, my son was sad that there wasn't a ball pit as he saw in a photo on a Sky Zone flyer, but after walking around the space, he had such a great time. He wanted to keep jumping. I love how they shout out the birthday celebrators over the microphone, and everyone cheers, Lol. The employees also provided excellent service and were very attentive. If you throw a birthday party, depending on the package, one of the party favors included is to return for free, so we're excited to go back. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Lakeland, Florida

As we started to walk in, we noticed a sign that read "No more general admission " due to the understaffing, even though there were only probably 25 children there. Even though we saw the sign we decided to ask anyway and we immediately turned down. Hope they enjoyed the loss of a customer. We then went to Urban Air. read more

We've been here many times when it was Defy. Always a great time for the kids. They have changed it around some. The slides are a great addition. The kids had a blast and met new kids. The place is clean and equipment is all in great condition. A great way to wear the kids out. Pricing is in line with other companies. We will continue to go. read more

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Defy is so much fun for all ages. Trampolines, dodgeball, parkour, basketball, volleyball all in one place. Infants to adults can find something to enjoy. Staff is friendly. And best of all kids are worn out when done. They even have a basic membership that is great if you come more than once a month. Jump high! read more

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Soar high at Defy! I had the most fun night with my friends here, we were so impressed and wished we could've stayed even a little longer than our reservation. Most any kid will go crazy to jump on a trampoline, let alone visit a whole park of them. I always thought they were so fun, especially when there were the basketball hoops, foam pits and dodgeball games. As an adult, that didn't really go away. Defy was so much better than any trampoline park I've been to, however! It was actually quite clean when I went, and SO much to do! There are free tramps, climbing walls, swings down into foam pits, a sparring bridge, basketball hoops, a balance beam, obstacle courses and even a room where you can literally jump off the walls. We spent the good part of an hour just trying to get around to everything, which was an absolute blast. The prices to get in were pretty reasonable, and with all of the activities offered I felt it was money well spent. There are also benches and seating all around the park for any parents/ guardians wanting to keep an eye on their kid but not participate. Let your true inner child shine here, and you'll fit right in! read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Lakeland, Florida

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Terrible. Waited for 30+ minutes in line, with only two people ahead of us. One person running the counter while the other employees stood off to the side recording themselves making Tik Tok videos. When we finally got to the counter, the guy then told us we needed to go to the other counter to sign the waiver, then go to the back of the line. Took an additional 15-20 minutes. Seemed like something they could mention to us while we were already waiting in line. Almost 1 hour just to get through the line with only two families ahead of us. Bathroom was absolutely awful. Literally puddles of urine on the floor. Half of the areas were closed off for the majority if not the entirety of our time there because the staff members were too busy standing around or on their phones. I don't believe I saw a single employee over the age of about 24. It was obvious they did not care one bit. Zero percent chance of ever returning here for us. Do yourself a favor and find somewhere else to go. read more

Sky Zone Trampoline Park - Puddle of urine. - Trampoline Parks Near Me - Lakeland, Florida

I had my son's 10th birthday party here today. This rating would have been 5 stars, however my encounter with the general manager, Stephanie definitely dropped it down to 3 stars, and that is being generous. I purchased the highest level package for my son's party, the Mega VIP. The children had 2.0 hours of jump time. The moms sat at a table in the "cafe". With our package, we were allowed to bring any outside food excluding alcohol. My oldest son went to pick up our order from Chick - Fil - A for food for the party. My son brought the food items back and sat them by my foot, in the bag. I looked away to speak to another mom at the table and heard a female yelling, "You can't have Chick - Fil -A in here! You can't have Chick-Fil - A in here!" I turned around and looked at the individual and said, "I was told that I could bring any food items that I wanted outside of alcoholic beverages." She says, "Are YOU the party mom!?" I said, "I actually am. Let's step away from my party guests." We walk away and I walk directly to the host at the guest stand and hand her our food items without saying a word to her. I turned to the employee and stated, "You ASSUMED that I brought food into here. You ASSUMED that I couldn't possibly be the party mom." She began to state, "You are sitting in the cafe, which is where people eat and we have a big sign on the door. We only have 2 packages that allow outside food." I said, "Again, you ASSUMED that I brought food in, violating your policy and are now ASSUMING that I can't afford your most expensive package, in which I actually purchased the most expensive package. Is this because I am a black woman? I can't possible able to afford to have a party here and afford the most expensive package?? I have to sneak food in??? You didn't ask me anything, you just approached me yelling and being unprofessional and disrespectful. Is that your job??? Where exactly were we to sit for 2 hours other than the cafe? Is our party room open for those 2 hours while the kids jump? I was informed that we would have it from 2:30 to 3:30, after our jump time." She proceeded to quote policy. I explained to her as she had a smug smirk on her face that her behavior was unprofessional, demeaning, and embarrassing. She profiled me. Plain and simple. I asked her who she was and she said again with a smug smirk, "I am the general manager and I'm just doing my job, sorry if I offended you" all while smirking and being very condescending. The moms at my table, who weren't women of color were appalled and commented on how unprofessional and inappropriate her approach was. With all of the above being said, Stephanie, the general manager of Sky Zone in Lakeland, FL killed what could have been a 5 star birthday experience for my son, myself, and my guests. read more

WATCH OUT for them charging you monthly memberships, we signed up for some "Summer Special" and it never ended! We paid for 10 months, over $400 and actually paid $50 the one time we did take them this year. Cust serv is non existent, onsite GM has no power, you are forwarded to some "collective" email. Never again to this place, its horrible read more

Beware! This place is a scam! I purchased a "summer membership" and was told the membership would cancel after 3 months. A year later I'm still getting charged, also no help from kid manager on duty who is clueless about the whole process. They should be more clear about cancellations. Writing this so I can maybe help out others from losing money from this nasty company. read more

Awesome place for kids and adults alike. It used to be 2 infinity but they renamed it Defy Lakeland and renovated it (although I haven't been here before so not exactly sure what they did.) They have trampolines galore, a challenging ninja warrior area, aerial silks, rock wall, dodgeball area, basketball where you can jump on the trampoline to practice dunking, a trapeze and swing and several foam pits. What a fun time, the prices are very good as well, just over $20 for an adult for 2 hours, $17 for 6 and under. They have parties, our special events as well. Look for groupons too, you can get an even better deal. You do need to purchase their jumping socks ($3 a pair) which do run very small. Plenty of parking because it's in a large strip mall. Definitely recommend Defy Lakeland for a couple hours of fun and a great work out. read more

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WARNING! CALL AHEAD before you go to this place! First, the website displays that they close at 9PM (or 10PM on weekends). However, they regularly have private events which make them close early. The only way to learn about this is to read the sign they put on the door. My family drove 30 minutes from our house to jump here on a Thursday evening. Despite the fact that all online advertisement said that closing time was 9PM, we walked up to the door and read that they actually close at 7PM due to a private event. That wasn't a problem for us because it was only 5:45 when we arrived and we were happy to jump for just an hour and 15 minutes. However, upon approaching the desk to purchase socks and pay for our jumping time, we were informed that thy have a minimum jump time of 1 and a half hours. We immediately said, "that's no problem! We will pay full price for the one and a half hours of jumping, even though we know you close at 7 and we will only get 1 hour and 15 minutes of jumping." They refused to sell us jump time. We requested to speak to a manager, and the manager said the same thing. We aren't allowed to pay full price unless there is a full one and a half hours available for us to jump. So basically, they close to all new jumpers at 5:30PM, even though this is not displayed anywhere on their website or in their building. Bad business, bad policies, bad customer service. Also, the manager, Jazz, was extremely rude and should not be managing anything. read more

Loved this place to go with the kids. I feel it safe. It is a little pricy. We got a 3 month basic pass and we can go technically every day 2 hrs a day. Which is long enough I think. read more

Sky Zone Trampoline Park - Trampoline zone for under 6 yo - Trampoline Parks Near Me - Lakeland, Florida

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This place is so much fun! We bought hour passes and wound up adding on another 30 minutes because it was a total blast! There is a lot to do, and it is very well staffed. We'll definitely return next time we're in Orlando! read more

What kind of place is this?? We had 12 people in our party and we can early enough so we could jump and eat and there was no pizza the kid behind the counter advised us that we could not buy pizza because it was reserved for only birthdays !!!! Are you serious but it clearly states on your menu the family size pizza! We are never coming here again with our family! The rudeness of the staff is incredible. Being in the team building business as a business owner this is unacceptable. We were inconvenienced and we had to go out and purchase pizza from the outside never again! No pizza!!! Come on guys you are definitely slipping! read more

Sky Zone Trampoline Park - It clearly shows pizza and soda combo!! - Trampoline Parks Near Me - Lakeland, Florida

Extremely underrated. So much fun. My friends and I always have a good time here jumping around and falling.

My kids love this place! I even get out there and have fun with them; even though I can't move for two days afterwords it's still super fun! Prices are a bit high and they really should offer some sort of season pass. I have to add. The check in process is **HORRIBLE**. Slow, inefficient and just a royal pain in the rear. Every. Single. Time. It would be much more efficient to have a bar code that is scannable for those who have been here multiple times and paid online. Deducted one star for the god-awful check in. read more

This place is a blast!!! The employees were super friendly, Me and my group had so much fun!!! I would definitely recommend this place for hours of fun!!!! read more

Don't go here unless you want to be duped into a membership when you believe you're signing their routine waiver. You can't talk to anyone helpful to cancel it. Everything is done by email and no one is helpful. read more

The customer service and management has a lot to improve on. The manager makes blanket threats to call the police when the only thing your asking for is quality customer service. The male manager that was working on Sunday at 2pm was extremely unprofessional and it is clear his leadership style is as to why his staff provided poor customer because he himself doesn't care. He refused to give his name and stated the park is his and he makes the rules and he doesn't have a boss. read more

Loved this place! It's much more than trampoline, they got ninja warrior, circus training and party rooms. Great atmosphere and staff. My kids and friends from Brazil had a blast!! Highly recommend it ;) read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Lakeland, Florida

Do not get the membership. I have been trying to cancel it for two months. I have contacted the store twice, I have submitted the online cancelation twice, and I have contacted corporate. Finally, my bank said they would get involved and conduct a three way call to no avail. I just cancelled the card it was on. My daughter worked for them. Not only did they refuse to pay her on a number of occasions stating payroll issues, but they had her get online and leave false reviews as well as conduct herself in an way tracking membership sales that is unethical. read more

The service was great and the kids like this one a lot better than the other nearby options.

Trying to cancel a membership and the call keeps getting dropped or no one answers the phones. Poor customer service which makes this place an awful experience. read more

2infinity is A LOT nicer than sky zone. I appreciate that there is so much to do even for adults. The prices are extremely overpriced for the amount of time. However occasionally they have good deals going on. I would suggest trying it out for an hour. Pros-The numerous options of activities. Cons-Sometimes it felt like the staff was not monitoring jumpers enough. read more

Great place for the kids to burn off energy. They always have fun here. The music is loud, but that's expected since it's for kids. Tickets are pricey, so I recommend looking for deals online before coming. We got tickets from Groupon at almost half the price read more

Sky Zone Trampoline Park - Fun place for the kids to run, jump, play and burn off energy. - Trampoline Parks Near Me - Lakeland, Florida

Again, this review is by the kids in our group. They loved 2infinity and can't wait to visit again. Our group was 10 kids ranging in age from 8-14, boys and girls. Everyone had a blast and was able to do what they enjoyed. The kids all kept saying that it was the cleanest gym they have been to. read more

Fun fun fun! For the whole family! Plenty of space to sit for those who don't want to partake. Neat obstacle course, however not so sure how one can use some of the obstacle courses. Didn't see much activity there, maybe to hard for most! Love how friendly and helpful and informative the staff was read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Lakeland, Florida

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Went there Dec 16th 2021 for my sons bday. When checking in two female flight attendents informed me for $10.00 more we could have a membership for three months. I asked "When will my next bill be?" Girls " End of February beginning March." I have 3 kids we live over an hour away, thought thats a good price even if I come once its worth it. Was told slides and ziplines would be in before Jan. Jan 16th, 2022 still in construction but my kids and I understood. Jan 20th I see on my bank statement ive been charged again. I call Defy numerous times no one EVER picks up. Emails, I even called pressed 2 to get the party line and the woman couldnt help me (at least she picked up). Feb rolls around charged again! Emails, calls, nothing, I even left message. Finally, today I called and the guy couldnt help me and said I needed to fill out information on their page. It was all the way at the bottom in tiny words, cancel membership. Over 150.00 to go twice. Not worth it. The bathrooms are dirty, its not worth over $54.00 monthly. read more

Took my kids on a Tuesday afternoon. Wasn't busy. The female employee taking the money was so worried about her personal drama it took forever to get paid and socks. The bathrooms were dirty. The employees there to help with grabbing the swings and trapeze bar went missing pretty much the entire hour we were there so we had to get it ourselves. Next time we are in the area we will try the other trampoline park. Also, beware they sell your info to telemarketers, I got a call the next day. read more

Defy Lakeland is THE premier trampoline park in the area. They just take care of customers in way that makes you want to come again and again. They just got a cafe, which is awesome as well. My kids literally want to stay all day! read more

Awesome place, clean, safe, plenty of room. They do a good job of making sure the right amount of people are in the area, not too much. Friendly staff. read more

I took my boys here to run out some energy and loved it. I could be with them on the floor while they jumped and played. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Lakeland, Florida

It's a great place to jump ... but just giving a heads up ..if you have non- grip socks that are not from here be prepared to pay for new ones bc they have to their socks! read more

If you're wanting to go to a place that takes any type of safety precautions when it comes to Covid, this is not the place!!! All the employees had their mask either under their nose or just around their chin, upfront there is a computer where are you have to sign in and sign waivers. These computers are something that every single customer has to touch, yet there is no type of hand sanitizer or sanitation that goes on with it. I asked and employee if they were Taking any extra steps for safety with Covid, and she responded with "well, we Try to wipe down the polls and the trampolines more often" Which, I was there for almost 2 hours and I didn't see anybody doing any of that. If this wasn't for a work function I would've turned right around. I felt extremely uncomfortable the whole time and ended up leaving early. Things could definitely be handled better there. read more

Plenty of fun activities to do here, and things for all age levels. No real complaints other than that the admission is a little high, and having to buy the $3 socks for everyone doesn't help. The pits filled with foam blocks were a nice touch for those who can't maintain their balance on some of the monkey bars... read more

Love this place. Great for getting that energy out and some exercise. My kids have already started to feel better. It's clean and the staff are awesome. We even did our son's bday party here...best party to date (per our son)! read more

This place is cool, but they won't answer the damn phone. I just want to ask if my friend's mom can sign the waiver for her even though her mom will not be there, since she is a minor and I am not. We both have called several times over the last hour to ask and it immediately says there's no one available and to leave a voicemail, but here's the kicker, their voicemail box is full. read more

I did 2 hours on a Sunday morning here. I'm 40, no kids of my own, but I've done circus arts about 3 years. The oversized 6 foot Olympic style trampolines were fun, and had a great feel to them. There are 2 of these hidden in a corner. The air track is a nice substitute for a spring floor if you have tumbling skills to work on. The holds on the climbing wall were all rock solid and I had fun working on the various angles. Their ninja course was small, and a bit low to the ground for adults, but still appropriately challenging if you held your legs up out of the foam pit below. The waterfall trampolines into the foam -- I loved these and spent about 3/4 of my time here. The foam was not as clean as I'd prefer and showed signs of wear. A couple times I found damp spots in the foam pits, but it was super cold and there was a water bottle nearby so I'm putting two and two together there. They have a trapeze and silks so I was excited being an aerialist for the last few years. I tried a couple basic climbs and a hip key, all beginner tricks and got yelled at and told it wasn't allowed. -- Why the heck do you have this equipment then? This was why I knocked off a star. The actual trampolines on the floor are OK, but given the option flips and twists into the foam is what I spent my time working on. Got a great workout in even with all the kids there on a typical weekend. The kids were actually helpful trying to give me tips on how to flip more. I'm sure I was the "weird old guy wearing tights" to many of them, but I had fun. The monitors are typical teenagers. They'll try, but they kinda half ass the job and don't overly patrol. At the same time when a fight broke out with kids throwing the foam blocks at each other it went on way too long before the staff stepped in. All in all I had fun and would consider going again. read more

As a 20-year-old, i find that I have just as much fun as the children around me! Staff is friendly and helpful.