The good:
- The silks area was a great addition that my kids enjoyed that the old place didn't have.
- The arcade games are set out of sight/out of mind so it's less of a distraction for the kids and keeps them playing, especially since the whole play area is gated off with a chain linked fence now. Additionally, there are a few included screen areas that encourage more active (think Nex Playground style) gaming.
- The play areas seem very safe with the right amount of padding, staff enforcement, and enforcement of limits on how many people can be sold a ticket in a given time slot.
The bad:
- Seems focused on toddlers/younger children than the old location; fewer large obstacle courses, no rock wall, etc. Much smaller overall.
- Strange given that, that the zipline prohibits shorter kids from riding if they can't reach the handled unassisted -- yet bigger kids are so tall that their feet almost immediately drag on the drop zone; this need significantly re-engineered
- LOTS of slides that WOULD be pretty cool, but they don't have enough of the slide mats for the kids to use, so there's a huge line of kids just waiting to slide who can't because no staff enforce tradeoffs or lines, the same kid can just hang on to a mat in perpetuity
- Not enough parent seating; just a few bars, a couple couches, and about 6-7 tables; but TONS of space taken up by party 'rooms' (not really rooms, just open picnic tables along the side walls) many of which weren't being used; needs re-engineered to provide more seating
- In general overpriced, which is of course on purpose so they can sell you on the value of a subscription and get that recurring revenue out of you when you forget to cancel! Same for refreshments.
- The only entrance/exit through to the mall is from a side door down a sketchy stairwell and through the bowling alley.
- One of the front desk staff SMELLED so bad of body odor; it was nose-hair burning and nauseating; even after checking in, when I'd walk within range of the front desk it was so bad you could smell it from across the aisle.
- The machine to get a play card for the arcade area was out of service, meaning no one could use the arcade area. Why not just take tokens or regular coins or NFC? read more