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12 years ago

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Action Computers - Unacceptable cable management, as well as the fact that they didn't even bother to plug everything back in.

Action Computers

(9 reviews)

The highest level of service that can only be found in Texas by people that care! They took care…read moreof my elderly mother's hardware problem efficiently and economically. If you have an elderly parent or anyone who is not knowledgeable about computers living in Granbuy, call this business! They are friendly, professional, and you will be thrilled with the experience! That being said, here's the story: My elderly mother had a problem with her computer that I suspected (I live in Virginia) was a problem with the fan/heatsink on her CPU. Not being aware of a Granbury-based computer repair shop, I agreed with her when she said she needed to take it Best Buy in Weatherford, which is hard for her to do since it's 25 miles away. She had to wait for a few days until her weekly housekeeper could load the computer into her car for her. I had called the Geek Squad at Best Buy, and, while unimpressed with the person I spoke to, described to them what to look for, and they assured me they could fix it. My mother took it to Best Buy, only to have the computer languish there for five days. When she called to see if it was ready, they told her yes. She drove back to Weatherford, again, at great effort for her, only to find that it was not fixed, and they would have to send it to Kentucky. She called to ask me what to do, and I told her she could send it to me, and I would fix it. Then she remembered seeing Action Computers in Granbury, so I told her to take it there and have them call me. When she took it there, they took it out of her car for her, listened to what she described, and told her it probably would be a quick fix, but they had to evaluate the computer first. When I spoke to them, they again agreed it would probably be a simple fix. They were able to get it on the bench later that day. They diagnosed that the compound between the heatsink and the CPU had deteriorated and a bracket had broken, and they were able to fix it right then with a $10 part they had in the shop. I asked if they could deliver it to my mother's house and hook it back up because I didn't want her to have to go through the same trial of waiting for someone to put it back into her house and then her having to figure out, with me helping over the phone, how to hook it back up. I thought the $35 home service fee was more than reasonable. They made an appointment the next day, and now she's back in business with a perfectly working computer. Important to note that she needed the computer repaired instead of buying a new one because she didn't want to have to learn a new operating system and didn't want the expense of transferring her old files to a new system. She has a Windows 7 system that works extremely well. I cannot say enough wonderful things about Action Computers! Everyone she dealt with made her feel comfortable, and they were THOROUGHLY PROFESSIONAL! Write down their number and give it to your elderly parent in Granbury. They make housecalls!

I am extremely disappointed with the service I received. After picking up my computer, it…read moreimmediately began crashing and freezing. The Windows event logs contained over 4,000 critical errors generated AFTER the repair, including Side‑by‑Side failures, DCOM 1089 errors, TPM service failures, and repeated update failures. These issues indicate a severely corrupted or improperly installed operating system. A repair install even crashed midway, which should never happen on a properly serviced machine. I expected a functioning system after paying for a repair, not a machine in worse condition than before. I would strongly caution others to verify the quality of work before trusting this shop with their devices.

Sky Tec - itservices - Updated May 2026

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