I'm honestly really frustrated with this place. I bought two full boxes of the big Labubu figures and the smaller keychain ones, plus two Horinos and one skull figure ($600+). The keychains had stretched-out necks, and one of the Horinos was damaged right out of the box. It really feels like they're dumping all their defective or damaged toys here in the U.S. and selling them at full price.
When I tried to talk to the staff about it, they brushed me off and told me to contact customer service. I did that, and all I got was a generic response saying I only had seven days to report an issue--no real help at all. I even went back to the store the next day, and they just repeated the same thing. It's honestly disappointing and feels like they don't stand behind what they sell.
If you buy from here, open every single box in the store before you leave. Don't assume what you're getting is in good condition. read more