So, I'll start by admitting this happened A WHILE ago...like two years (ish).
I worked nearby so thought it would be nice to have some tanning time during my lunch break. I explained to the girl that I didn't want to do anything long term....she was very nice and showed me all the different beds and what not. I signed some papers (which admittedly I did not read).
So the tanning itself was nice. Their beds are very high tech, which goes along with the $$$$$ you will spend. BUT, here's the thing. The girl who signed me up knew that I wasn't intending on staying for months...BUT when I went to cancel, I was informed there is some very short window of time every month where you CAN cancel, otherwise they just continue to charge your card. So I asked to speak with a manager, as I was not willing to pay for tanning I had no intention of using. So this girl rudely tells me "it is what is" and that she was the manager. Still unsure of this..as she was probably like...20 years old...if that. So alas, my card got charged for another month. I decided there had to be someone above her, so I emailed the owner....his response was even MORE rude than his "managers"...he basically called me a liar and said he "didn't believe his manager would speak to be rudely", and that I should have read before I signed (which admittedly I should have, but the girl should have also informed me of their policies)...
ANYWAYYY, I never went back, disputed the charge on my card, but seriously, you're supposed to be nice to your customers...especially when they are buying absurdly priced luxury items.
They were added to my shitlist a while ago... read more