I just had the BEST experience at ABB waxing. I felt so welcomed when I came in. The customer…read moreservice was amazing. Very sweet woman. The service barely hurt at all! Highly recommend!

I am writing to formally express my disappointment regarding an incident that occurred during my…read morerecent visit to ABB Waxing. I have been a loyal customer for over 10 years and, until this experience, I have consistently received excellent service from your establishment. The issue began when I arrived for my appointment and was assigned to a different waxer than the one I specifically requested when scheduling. I advised the staff that I had requested my regular waxer, and after reviewing my file, they acknowledged the error and informed me that she would be with me shortly. As always, she provided exceptional service and was professional, kind, and courteous throughout my appointment. Unfortunately, the experience took a negative turn as I was checking out. The owner advised me that in the future I should make sure to specify which waxer I wanted. I politely explained that I had, in fact, requested her by name and had stated it twice during the scheduling call. At that point, a front desk employee interjected and stated that I had not made the request and told me that I needed to "come correct." I was shocked by both the tone and the statement itself. I respectfully questioned what she meant and why she felt it was appropriate to speak to a customer in that manner. Rather than de-escalating the situation, the employee continued her behavior by rolling her eyes, kissing her teeth, and repeating the same statement. THE OWNER DID NOTHING BUT SMILE. When I asked him if this how you are going to allow your staff to speak to your customers, he laughed and stated "I don't know whats going on... I don't speak this new age slang." As a long-time customer, I found this treatment disrespectful, unprofessional, and completely unacceptable. After the incident, I posted a review detailing my experience. To date, no one from management or corporate has contacted me directly to discuss what occurred. Instead, a public response was posted to my review stating that the employee had been terminated. What concerns me further is that the response appeared to be signed by the waxer who performed my service. I find this unusual, as I would not expect a service provider to have access to or authority over public review responses regarding personnel matters. Additionally, I removed my review after discovering that my full name had been publicly posted. I found this to be inappropriate and concerning from a privacy standpoint. At this point, I am requesting clarification regarding the following: 1. Has the matter been formally investigated? 2. Is the statement regarding the employee's termination accurate? 3. Why was the response signed by someone who was not management? 4. Why was my full name disclosed publicly? 5. What steps are being taken to ensure that other customers are not subjected to similar treatment? I have been a loyal customer for over a decade, and I never expected to be treated in this manner. While I appreciate that mistakes can happen, the lack of direct communication and the concerns surrounding the public response have only added to my frustration. Like I said before 0 out of 10 I DO NOT RECOMMEND!!!!!!!!!!!! Update: Unfortunately, my disappointment continues. The owner, Joseph, left me a voicemail filled with excuses rather than a genuine apology or any accountability. I called him today hoping we could have a respectful conversation and come to some type of understanding. Instead, he repeatedly cut me off whenever I tried to speak and even attempted to blame me for my reaction to the situation. I am honestly speechless. A simple acknowledgment of the issue and sincere apology would have gone a long way. This response was disheartening and completely unacceptable.

This is next level brow grooming. Your brows are measured, threaded, plucked, jade rolled, filled…read morein, highlighted and left beautifully coiffed. And that's just for the basic brow threading appointment. Their loft space is very open, airy and welcoming. I am SO glad to have found this gem.

Great place to do your brows!!! They have a lot of other services as well like eyelash extensions,…read moreet cetera, but I have only done my brows. I have been coming here for a couple of months now and my lashes haven't looked better. I am so happy with them. Ana and Kiki both do an awesome job :) If you are unsure about whether to come here, do not hesitate because you will not be disappointed!

Wow I wish I read the yelp reviews before coming here…read more 1.) They don't speak English 2.) they charge you a $22 spa charge. 3.) it's right next to the main road all you hear is cars driving by and honking 4.) that was NOT a massage. They just dump oil on you and rub you down with no pressure no thought to it. 5.) the girl that did me kept pinching my skin with her nails like 5+ times 6.) I kept hearing her breath hard 7.) she was using her dorsal side to rub my back and her bones kept hitting my spine which hurt and just wasn't professional. 8.) there was absolutely no massaging after they put hot stone on you... they tapped out backs/ like karate chop hits...... few times and they were done.... 9.) the people doing the massage are not certified 10.) this is just rubbing with oil and she dropped the bottle on me and spilled Read Robert's review- it's pretty spot on. Very disappointing and waste of money.

I purchased a Groupon for the "Enhanced Best Gift Spa Package" at Mint Wellness Center of Miami and…read morecan honestly say this was the most disappointing, unprofessional, and painful spa visit I've ever had. I want to warn others so you don't waste your time or money. First off, the woman assigned to me did not speak any English. When I politely tried to explain that most spas do facials at the end of the session (so my freshly treated face wouldn't be crushed into a massage table), she ignored me and kept repeating that everything had to be done in her order. When I asked if she was licensed as either a massage therapist or esthetician, she simply stared blankly at me -- she clearly was not trained or certified in either. And that's exactly what the whole session felt like: someone completely untrained. My "massage" lasted maybe 10 minutes total and consisted of oil being squirted all over me and hands gliding aimlessly across my body. Hot stones were jabbed into my back so aggressively that I cried out in pain and begged her to stop. My legs were hardly touched -- she never even went above my knees. The so-called "head massage" was just her pulling my hair and awkwardly pressing behind my ears like you would do to a pet. The facial was just as bad -- my face was only partially treated, as if she didn't know what she was doing. On top of this, my privacy was invaded when another technician walked in mid-session and they quietly spoke to each other while I was lying there feeling exposed and vulnerable. To add insult to injury, they charged a surprise $22 "spa fee" at checkout and didn't even offer me water -- let alone the "champagne and chocolates" that were promised. In the end, the "chocolates" turned out to be two mini Twix bars and some low-grade sparkling wine offered at the very end when I was already covered in oil and desperate to leave. No towels were given -- I had to search the drawers myself so I could dress without ruining my clothes. Honestly, this place is a scam. Nothing about this experience was relaxing or luxurious. The staff was unqualified, the techniques were sloppy and painful, and none of the advertised services were properly delivered. Save your money and go to a real spa -- you deserve better than this.

Excellent derm. I visited others and have never had a full body skin check. Very informative and…read moretakes his time, the staff is really nice too. Its on Biscayne Blvd, parking in the back. Nice office & derm overall.

Excellent doctor. Excellent staff. Immaculate clinic. Utmost professionals. Always on time…read more Highly recommend.

I had such a wonderful experience at Feel the Heal Clinic for my very first colonic. The employee…read moremade me feel completely at ease, walking me through everything step by step so I knew exactly what to expect. I was surprised by how comfortable the process was....absolutely no pain at all. The next day, I felt amazing, better than I have in years. I can't recommend this place enough! I've already told my friends, and some of them are lined up to go too.

Daryn is so sweet, kind, and knowledgeable! I'm a pretty annoyingly anxious person and kept…read moreapologizing for every little thing I did, but she was so understanding, reassuring, and even said I don't have to keep apologizing. 1000/10 would definitely recommend!

Josefina was so nice and my eyebrows look great! I would recommend to anyone who's looking for a…read morenew waxing place!

Josefina is the best in her trade! she is so meticulous and she makes sure no hair is left on your…read morebody. I have been with her for 20 year. my daughter also does her waxing with Josefina. The quality of her job is impeccable!

I don't even know where to start--this place is an absolute gem from the moment you walk in to the…read moresecond you leave. First off, the vibe is everything. It's clean, welcoming, and you immediately feel taken care of. They go above and beyond with the little details--offering drinks and snacks that make the whole experience feel more like a self-care day than just an appointment. Liz, my nail tech, is truly on another level. Her attention to detail is insane--every shape is perfect, every design is flawless, and my nails last without lifting or chipping. You can tell she takes pride in her work and genuinely cares about making sure you leave obsessed. I've gotten so many compliments every single time. And Brenda? She is magic with hair. Whether it's styling, color, or just a refresh, she knows exactly what she's doing and listens to what you want while still giving expert advice. I always leave feeling like a completely upgraded version of myself. The service overall is top-tier--professional, friendly, and consistent. You never feel rushed, and they make sure you're comfortable the entire time. If you're looking for quality, great energy, and people who actually know what they're doing, this is the spot. Liz and Brenda are THAT duo. I won't go anywhere else.

Amazing experience from start to finish! I visited this…read moresalon based on a recommendation, and it completely exceeded my expectations. The atmosphere is clean, welcoming, and has a calming vibe. The staff is extremely professional and friendly. I got my nails done, a hair treatment, and lash extensions--all of which were flawless. My nails came out beautiful, very detailed, and long-lasting. The hair treatment was spectacular--my hair was left soft, shiny, and perfectly styled. And the lashes... absolutely stunning! Natural-looking with just the right touch of glam. I'll definitely be coming back. Highly recommended!

Lovely atmosphere in the salon and everyone was smiley and friendly. Estrella was absolutely…read moreamazing. She sat with me and talked about exactly what I wanted. Really lovely and chatty. Made me feel really comfortable. Loved the complimentary hand and arm massage!! That really made it 5*. First class service. Great suggestions for a new style and after care. Thanks for a lovely experience! ACapi

From the owner: Call or message to book your appointment/ we accept walk-inread more

I got a facial and lash lift here recently. Sophia started with the facial which included a bit of…read morea massage around the neck and shoulders & reiki. I loved how glowy my face looked afterwards. This was my first time getting a lash lift and I love the results! I wish I had a before and after photo. There's no parking lot so park on the side streets off of biscayne in front of the houses.

Everything about the Hippy Glow experience was an ace for me. I don't typically pamper myself but…read moreas I get older I'm realizing the importance of maintaining my skin especially in Miami with all of the sun and pollutants. Sophia handled my facial and I don't actually know what magic she worked on me but there were hot cloths, soothing oils, a full array of scents, warm steam, and relaxing music that I never wanted to end. I mentioned the word experience because my entire being feels fantastic today. From the heated bed to the work she did on my shoulders and feet, to the hot rocks placed on various points over and under my body. I appreciate when someone takes such pride in their work and I could feel that with every touch. The location is convenient on South Beach right off Washington with a city garage (aka $1/hour) just a block away. The office is clean and comfortable and professional. I will absolutely be back and following Sophia's advice and tips on how to care for my skin in the meantime.

Nik was amazing! She was very detail oriented, she really treated my eyebrows like a piece of art…read more Thank you for a wonderful job :)

My Mom had her eyebrows done today, and they look incredible!! My Mom's never had me write a review…read morefor anything (doesn't have a Yelp), so that should give you an idea about how happy she is! Not only is the salon gorgeous, but she's super professional and is extremely certified!