I just had the BEST experience at ABB waxing. I felt so welcomed when I came in. The customer…read moreservice was amazing. Very sweet woman. The service barely hurt at all! Highly recommend!

I am writing to formally express my disappointment regarding an incident that occurred during my…read morerecent visit to ABB Waxing. I have been a loyal customer for over 10 years and, until this experience, I have consistently received excellent service from your establishment. The issue began when I arrived for my appointment and was assigned to a different waxer than the one I specifically requested when scheduling. I advised the staff that I had requested my regular waxer, and after reviewing my file, they acknowledged the error and informed me that she would be with me shortly. As always, she provided exceptional service and was professional, kind, and courteous throughout my appointment. Unfortunately, the experience took a negative turn as I was checking out. The owner advised me that in the future I should make sure to specify which waxer I wanted. I politely explained that I had, in fact, requested her by name and had stated it twice during the scheduling call. At that point, a front desk employee interjected and stated that I had not made the request and told me that I needed to "come correct." I was shocked by both the tone and the statement itself. I respectfully questioned what she meant and why she felt it was appropriate to speak to a customer in that manner. Rather than de-escalating the situation, the employee continued her behavior by rolling her eyes, kissing her teeth, and repeating the same statement. THE OWNER DID NOTHING BUT SMILE. When I asked him if this how you are going to allow your staff to speak to your customers, he laughed and stated "I don't know whats going on... I don't speak this new age slang." As a long-time customer, I found this treatment disrespectful, unprofessional, and completely unacceptable. After the incident, I posted a review detailing my experience. To date, no one from management or corporate has contacted me directly to discuss what occurred. Instead, a public response was posted to my review stating that the employee had been terminated. What concerns me further is that the response appeared to be signed by the waxer who performed my service. I find this unusual, as I would not expect a service provider to have access to or authority over public review responses regarding personnel matters. Additionally, I removed my review after discovering that my full name had been publicly posted. I found this to be inappropriate and concerning from a privacy standpoint. At this point, I am requesting clarification regarding the following: 1. Has the matter been formally investigated? 2. Is the statement regarding the employee's termination accurate? 3. Why was the response signed by someone who was not management? 4. Why was my full name disclosed publicly? 5. What steps are being taken to ensure that other customers are not subjected to similar treatment? I have been a loyal customer for over a decade, and I never expected to be treated in this manner. While I appreciate that mistakes can happen, the lack of direct communication and the concerns surrounding the public response have only added to my frustration. Like I said before 0 out of 10 I DO NOT RECOMMEND!!!!!!!!!!!! Update: Unfortunately, my disappointment continues. The owner, Joseph, left me a voicemail filled with excuses rather than a genuine apology or any accountability. I called him today hoping we could have a respectful conversation and come to some type of understanding. Instead, he repeatedly cut me off whenever I tried to speak and even attempted to blame me for my reaction to the situation. I am honestly speechless. A simple acknowledgment of the issue and sincere apology would have gone a long way. This response was disheartening and completely unacceptable.

This is next level brow grooming. Your brows are measured, threaded, plucked, jade rolled, filled…read morein, highlighted and left beautifully coiffed. And that's just for the basic brow threading appointment. Their loft space is very open, airy and welcoming. I am SO glad to have found this gem.

Great place to do your brows!!! They have a lot of other services as well like eyelash extensions,…read moreet cetera, but I have only done my brows. I have been coming here for a couple of months now and my lashes haven't looked better. I am so happy with them. Ana and Kiki both do an awesome job :) If you are unsure about whether to come here, do not hesitate because you will not be disappointed!

Massages are not therapeutic they are fluff. They are very…read morenice and the place could be great but I was disappointed at the lack of massage. They are on Groupon but they charge you addl somehow.

Wow I wish I read the yelp reviews before coming here…read more 1.) They don't speak English 2.) they charge you a $22 spa charge. 3.) it's right next to the main road all you hear is cars driving by and honking 4.) that was NOT a massage. They just dump oil on you and rub you down with no pressure no thought to it. 5.) the girl that did me kept pinching my skin with her nails like 5+ times 6.) I kept hearing her breath hard 7.) she was using her dorsal side to rub my back and her bones kept hitting my spine which hurt and just wasn't professional. 8.) there was absolutely no massaging after they put hot stone on you... they tapped out backs/ like karate chop hits...... few times and they were done.... 9.) the people doing the massage are not certified 10.) this is just rubbing with oil and she dropped the bottle on me and spilled Read Robert's review- it's pretty spot on. Very disappointing and waste of money.

Excellent doctor. Excellent staff. Immaculate clinic. Utmost professionals. Always on time…read more Highly recommend.

My wife an I saw Dr. Brahmatewari today in a double appointment. He has a very pleasant "bedside"…read moremanner which put both of us at ease. His knowledge, and his calm demeanor, gave us great confidence in his diagnoses and treatment. He had to take a deep biopsy of a plaque on my chest and he accomplished it without causing me any pain. We highly recommend Dr. Brahmatewari as dermatologist, and a generally nice person.

I have been going to Feel the Heal for eight years. I started going for the detox treatments for…read moremedical reasons and still continue with those treatments weekly. I have also taken advantage of their many services they offer. I have had the PRP microneedling, the chemical peel, the lash lift and many of their other beauty treatments. I also use all of their facial cleanser, toner and exfoliating products. They are amazing!!! Between the beauty treatments and the products, my skin has never looked better. They also have a CBD roll-on for pain and it works tremendously! I am hooked. I go through them often and have bought many as gifts. It is awesome!!! They are a true beauty and wellness facility. The facility is extremely clean, sanitary, and professional. They are always on time for every appointment. I have enjoyed every experience I have had at Feel the Heal. The staff couldn't be more friendly, kind, professional, and accommodating. It has become my second home. I feel so incredibly comfortable there. I highly recommend Feel the Heal for all of your beauty and wellness needs. There is also parking on site which is very convenient!

I had such a wonderful experience at Feel the Heal Clinic for my very first colonic. The employee…read moremade me feel completely at ease, walking me through everything step by step so I knew exactly what to expect. I was surprised by how comfortable the process was....absolutely no pain at all. The next day, I felt amazing, better than I have in years. I can't recommend this place enough! I've already told my friends, and some of them are lined up to go too.

Josefina is my ONLY wax specialist. I loyally will only go to her!! She's professional, friendly,…read moreaffordable. She always fits me in, I love that I can text her. She makes everyting so simple. I feel like Josefina is an old friend at this point :) Free parking in the back. I love when you find "your person" for pampering and I definitely found mine with Josefina

Josefina was so nice and my eyebrows look great! I would recommend to anyone who's looking for a…read morenew waxing place!

Thank you so much Rebekah! You were so sweet and helpful. You gave this new mommy the confidence…read moreboost she needed. Rebekah recommended the High Liss treatment to help make my curly hair more manageable with a baby and I couldn't be happier! Also thank you Raudel for the coffee, everyone at the salon is so kind. Happy to know there's such a great salon here in the neighborhood.

I got my balayage there and I am happy with the results. They are very kind and there is coffee!…read moreGood vibes

Lovely atmosphere in the salon and everyone was smiley and friendly. Estrella was absolutely…read moreamazing. She sat with me and talked about exactly what I wanted. Really lovely and chatty. Made me feel really comfortable. Loved the complimentary hand and arm massage!! That really made it 5*. First class service. Great suggestions for a new style and after care. Thanks for a lovely experience! ACapi

From the owner: Call or message to book your appointment/ we accept walk-inread more

I got a facial and lash lift here recently. Sophia started with the facial which included a bit of…read morea massage around the neck and shoulders & reiki. I loved how glowy my face looked afterwards. This was my first time getting a lash lift and I love the results! I wish I had a before and after photo. There's no parking lot so park on the side streets off of biscayne in front of the houses.

Everything about the Hippy Glow experience was an ace for me. I don't typically pamper myself but…read moreas I get older I'm realizing the importance of maintaining my skin especially in Miami with all of the sun and pollutants. Sophia handled my facial and I don't actually know what magic she worked on me but there were hot cloths, soothing oils, a full array of scents, warm steam, and relaxing music that I never wanted to end. I mentioned the word experience because my entire being feels fantastic today. From the heated bed to the work she did on my shoulders and feet, to the hot rocks placed on various points over and under my body. I appreciate when someone takes such pride in their work and I could feel that with every touch. The location is convenient on South Beach right off Washington with a city garage (aka $1/hour) just a block away. The office is clean and comfortable and professional. I will absolutely be back and following Sophia's advice and tips on how to care for my skin in the meantime.

Nik was amazing! She was very detail oriented, she really treated my eyebrows like a piece of art…read more Thank you for a wonderful job :)

My Mom had her eyebrows done today, and they look incredible!! My Mom's never had me write a review…read morefor anything (doesn't have a Yelp), so that should give you an idea about how happy she is! Not only is the salon gorgeous, but she's super professional and is extremely certified!