I wish I had read these reviews before dealing with these people. We dealt with three employees: General Sales Manager, Morris Lubinich; Sales Manager; Cam Collins; and Salesperson, Mike Eaton. While dealing with Mike we saw a particular model that looked attractive. There were apparently two of these vehicles en route from Calgary. However, Mike noted that the "stickers" on both vehicles indicated they had already been promised to other customers. In fact, the info sheets on both vehicles indicated that they were "Special Order" and both came with a host of pre-ordered additional options. But the Sales Manager, Cam Collins who was nearby "went to check" and discovered that the vehicles were both mis-labelled and were available. During a break in our negotiations, my wife mentioned to me that she didn't trust Cam Collins. She had a suspicion that he was lying about the vehicles being magically "available". I dismissed her observation as I couldn't see why anyone would do such a thing. So the negotiations proceeded. I had a used truck that I wanted to get rid of and asked if they would consider making an offer. Collins explained that they simply put the vehicle up for auction and we would be free to either accept or refuse the offer. However, they would have to view the truck first. As well, to ensure that the new vehicle would be held for us, they would require a $1,000 deposit. I explained that I didn't have the used truck with me (we drove our primary vehicle) and that I would return in the next few days, they could view the truck and I would put the deposit down at that time. The alternative was that I could put the deposit down immediately but only after they gave me a "bottom line" price for the new vehicle not including the trade. We got the "bottom line" price and we returned with the used truck a few days later. Mike Eaton took a few pictures and the General Sales Manager, Morris Lubinich drove it around the lot. Lubinich explained that this truck wouldn't have a lot of value since it was so old (26 years). I told him I didn't really care. I just wanted it off my hands and didn't want to bother selling it privately. Ultimately and rather apologetically, they let us know the price we could expect for the used truck ... it was about what we expected (in truth, about half of what the lowest estimated price for this used vehicle in Canada). Not a problem. One of the vehicles from Calgary was there on the lot, but when we asked about it, we were told it had been sold and the purchaser was picking it up that day. But not to worry, the other new vehicle was to be delivered to the dealer either that afternoon or evening, and that one was to be ours. They explained that they had routine things to do with the vehicle, as well as what processes we would have to go through for licensing, insuring, etc. We were told it could get it the next day. Done deal? Nope. The next day, Sales Manager Cam Collins called us and said that he had made a mistake and the new vehicle had already been promised to somebody else. There is little doubt in my mind that both General Sales Manager, Morris Lubinich and Sales Manager, Cam Collins knew at least that there was a previous commitment on the vehicles we were looking at. And for whatever reasons we were deliberately misled by these two. As for Salesperson Mike Eaton, there's no blame on him. We believe he got sucked in too. At least, we hope he wasn't aware of the real situation. read more

i have a burned out headlight and I had purchased this truck in April from Skaha Ford -good service from salesperson but when I needed service it would take 8 days to fit me in as they were busy with tires so a call was made to Auto Pro who also said we are very busy but we will squeeze you in - imagine that! So I gave Skaha (BannisterFord) a1 star, even though Ford recommended that I call GM dealer. read more

Ever since I bought my suv here it's been a joke they were great until i walked out of the doors. Then the detailing to get paint off the side that the guy got on my suv by driving over the wet yellow street paint splashed up onto the sides of my suv when he went to fill my tank. a year and a half later it's still there because they never called me back even tho I called 10 times left messages to have it arranged. Finally I found out that the guy that was in the service department quit and they didn't have anyone, rather then calling me and tell me they left me with a contract that says they will fix it yet no one is doing anything. Then they were suppose to fix my back driver side bumper and there is a small dent I go a certified pre owned so all dents etc are suppose to be fixed again something they promised would be done when I bought it they just said they couldn't fit me in for a Month. There was chips in my paint the paint was peeling so they had me come back a week later and did the first base coat and never called me back or answered my calls to finish the work! How are they allowed to get away with this it's not right! Then just now I call them back after they left a message for me. and they have a service technician call me about the recall on my suv and to fix my back tail light. would probably take the day. I said could I get a loaner car as I'm not from there. She says we don't have one till the new year But we have a shuttle I said ok I will wait till the new year to do the work As a shuttle is awkward and won't work because I'm not from around that area. She changes her story and says, it's for people who need to have there car here longer like days. Which might be the case now but when I got the paint job started it took around 6 hours they gave me an escape. And also then I left it to get the inside detailed for the night A different time. So again not very good at making there customers feel cared about. I wish I knew who to contact that would actually care about helping fix what they are contracted to do. But I guess they made there sale so they don't care anymore. please if you plan on buying from them, buy new or atleast make sure everything is done before taking the car or there is a big chance they will screw your over. Im looking forward to trading this in for a new suv at the Kelowna ford or maybe the ford on the coast in the new year hoping for better customer service, hopefully someone kind I can actually connect with. so it will be a fun happy experience read more

I put a deposit on a new f 150. Then waited over 6 months. They sold the truck on me with no explanation or apology.

We bought a f450 truck from skaha Ford recently, I was doing a fundraiser and had asked them since I was doing a fundraiser and we had just bought a truck if perhaps I could leave them with a cover letter and they could donate anything to the live auction. They took my letter. The day of bringing in the down payment they had said I was approved for a donation and it will be in Monday. Having said that I put their name in the local newspaper as a thank you! I go in no one knows a thing about the promise! I send a message to the original person who said yes, he replies to the answer to do with the truck but completely ignores me on the rest! My man goes in to pick up a part, and he then asks the sales men again no one has a clue, so the elderly gentleman had said for me to send in an email. I send an email and no response! At this point I'm not going to keep asking. My man goes in 1 more time before the fundraiser and yet no answer! Here is my point, like any sales man or company that you feel you can not trust i no longer trust this specific branch. They made a false promise and never pulled through! It's too bad because we were going to buy a mustang this summer but will not be buying through them and I will be telling people in the area NOT to go there! As anyone saw their name in the newspaper now knows they lied and it was clearly a sales gimmick! read more

I recently had my Ford Ranger serviced at Skaha Ford. I will let the public decide about it. Do the spark plug wires in this picture look new to you? The picture was taken the same day I got the truck back. I was charged $150 + labor for new wires. If they are new then Skaha Ford sure does sloppy work because the wires are covered with grime and filth. And why AC Delco(GM Parts) wires? I thought Dealerships put on original parts. I did confront them about it. They insist the wires are new and would not do anything about it. I will never go back for service or car purchases. I guess they hope to get a lot of mileage out of that $150. read more

I am thrilled with my new car! I didn't think being young I'd be able to not only get a brand new reliable car but payments that are so affordable! I also have enjoyed taking my car to skaha's service department. The advisors and manager have been great to answer all my questions and get me in and out of my winter tires in no time! I will drive from Kelowna to get this kind of service any day! read more

Skaha Ford is awesome. Everyone is friendly and welcoming when you visit. I went to the service department today and they are doing a really good job trying to make sure that social distancing is in place. There are sanitizer stations all over and they are spraying down surfaces regularly. Even though it's difficult being understaffed and with the safety restrictions in place, everyone seems to be in great spirits. It is a very positive environment to be in and I thoroughly enjoyed it. They had my service done in a timely manner and I was happy that they took the time to wipe down my vehicle with disinfectant before i returned to it. Thanks, Skaha Ford! read more

While I was on the road I brought my mustang in for repairs and was extremely disappointed. Being that I was on Vacation I wanted my vehicle fixed by a professional dealer. When I brought my car in I told them that one of the timing chains had broke. They seemed not to trust my diagnosis and said they would need to put it on their diagnostic equipment to verify. It seemed like they wanted to confirm the problem and add a little to the bill. Regardless, feeling that I was stuck because I was on vacation and had already paid to tow my car there I said okay. I asked them to check to see if there was any internal head damage. They said it wasn't possible and assured me that because it's a free wheeling engine that it wouldn't be an issue. I trusted them. They did the timing chain and fixed a leak on the intake manifold and put it all back together. When they tried to run the car after they did the work it was very clear something was wrong and there was indeed internal head damage to the valves. They told me that they would need to pull it all apart again and get the head repaired. Then they tried to charge me to do the same work again. I ended up having to call Ford directly to put pressure on Skaha Ford to do the right thing. Besides all that, the repair took way longer then I was told it would take and I was stuck there during Peach festival with my family. I was constantly transitioning from a bunch of different hotels due to lack of availability. After they finally admitted that the car was still broken(After the first time they tried to fix it) and it would take about another week to fix it again I had to rent a car and continue on with my vacation. The whole thing was a nightmare and made much worse then it had to be by Skaha Ford. read more

Have been servicing my vehicles at skaha ford for years. There staff is amazing. Butch and Myron are the absolute best.

This dealership is a scam. I took my F350 truck in for service, oil change, rotate tires, brake checks, top up fluids. I write my name in pencil on my tires to ensure they rotate them as this is a scam. When I pickup up my truck, paid the over $200. bill spoke with the mechanic who told me my brakes were fine and went outside to check the work. The tires had never been rotated and in fact they had tried to erase my name on one tire but you could still see it. I went back inside and the mechanic had all of a sudden gone home and someone else came out to my truck with me. I showed them the tires and also asked how they could have checked my brakes if they didn't remove the tires. I asked if they even did the oil change as on my bill it showed they put the wrong oil in my truck. They reimbursed me all my money and asked me to come back a few days later. I call the Service Manager and he was the most unsympathetic rude person who informed me the reason their mechanic did not rotate my tires was they were worn evenly. I explained I asked for them to be rotated and that was not there call and that they CHARGED me for this service. He had no explanation. I also was told my brakes were checked by measuring them and I told him if I brought my truck back and removed the tires and the brakes were worn they could replace them all. He said they would not do this. I am going on a big trip and this was a now a safety issue. How many other people have been taken by this dealership. read more

I decided to go to Skaha Ford to get an oil change on my Escape because I was told they do a full report inspection, I wanted to know what might need to be repaired on my vehicle in the near future. After my oil change was done, the report I received said everything was good, which I know to be false. I then questioned the associate about the oil leak, he told me it was all wiped up and they weren't sure where it was coming from. I then asked about having my CD player replaced, he told me they could call me the next day with a quote, I never received a call. I'm giving one star because the oil was changed, but it wasn't worth the price of going to a dealership, I could've received better service elsewhere read more

The Team at Skaha Ford helped make my first car feel special. They were patient with me and answered any questions I had. I really recommended visiting their location, not only for the nice vehicles but for the service you will receive. read more

I bought my Ford Escape at Skaha Ford. I found them very accommodating and helpful. I take it there for the recommended servicing and they give good tips about when to replace the brakes or fluids or hold off until needed that saves me money. I feel I get good costs and service at Skaha Ford compared to other service shops in the area. Their courtesy driver is very reliable and punctual if you need a lift to work while your car in in for servicing. read more