We had been looking for a vehicle for months and went to Bannister to look last fall. What we…read morethough we wanted was unsuitable for our needs. We looked at some different vehicles, but couldn't find one at the time. There was NO pressure and we determined that if we were still looking in the spring, we would see what they had. We found the perfect vehicle for us - again with absolutely NO PRESSURE from the salesman. They treated us very well, allowed us to take the vehicle for a couple of hours even. Not like the dealerships down the road that only wanted to take you around the block. I would recommend them if you are looking. Good and fair price as well.

DO NOT RECOMMEND!!!…read more If you love cars you'll be interested in this post! Just bought a 2024 Z06 corvette. Then the engine light comes on. Called OnStar they said bring it in right away there is 3 levels on the emergency scale mine was level 3 RED. So I bring it to my assigned appointment, without my knowledge they changed it to the next day. I asked the front desk. VERY RUDE elder man can I keep it here? It's brand new I don't want to drive it. He then barks at me saying NO the lot is full I don't know who made your appointment we won't be looking at it until at least next week. This man not only treated me as if I booked myself I . He had zero respect zero costumer service. I will NEVER bring my business here. This isn't the first corvette I have owned and brought to them. This also isn't the first run in o have had with their bad costumer service. Not to mention they acted as if I didn't have an appointment to begin with until I shown the lady the reminder text. RUDE!! In the end it was a computer glitch that just needed to be fixed, took 2 minutes and the other GMC dealership did it. Thank you Murray GMC Penticton.

We have owned 3 Subarus. Currently, we have a 2017 Subaru Forester Turbo which has behaved very…read morewell (except for one quirk) since we bought it new. However, we are not happy with the service desk personnel. Periodically, the ignition key stuck and refused to come out which has proven both frustrating and scary. Over the past 4 years we had the car in 3 times with the problem only to be sluffed off by a service desk person. Recently, the key got stuck in the ignition tumbler at least 6 times in one weekend - the problem was accelerating. We went to the dealership and demanded something be done about it. Fortunately, a visiting partsman from their sister dealership heard us and said there is a warranty covering the problem - apparently unknown to our local service persons. Frustrations were compounded when we took the car in for the parts replacement - and wound up having to leave the car in the dealership for 3 days awaiting a part. We have learned to avoid the Penticton Subaru service department. Also, unlike another dealership we use for another brand of car, the Subaru dealership seems to keep no records of our service history. This has proven annoying when booking maintenance and learning we were due for major servicing but had been booked only for basic servicing and told we would have to return to have the major servicing completed. It's a haywire outfit!

Was looking at a special edition in the lot for a couple month…read more Was ready to take a serious look at it today and walking in to the dealership was very sad The sales manager was un able to get his butt of the chair after a please and thank you to get me a sales guy. He was elder and a bit confused of the price etc. On the car. Never at one point did they get the keys and opened it up or showed any Interest in a sale To bad for them as they just lost a sale on a new car because the sales manager felt it was unnecessary to show a girl a car

I had an extremely negative experience with Penticton Hyundai after paying over $9000 for an engine…read morerebuild on my Hyundai Accent in July 2025. I trusted the dealership to return my car in safe, reliable condition. Instead, I was left with an unsafe, undriveable vehicle and zero accountability and integrity from this dealership. Within weeks of the rebuild, the car continued to idle poorly and eventually became undriveable. I brought the car back in to Penticton Hyundai to have them look at it and was assured everything was fine. Fast forward two weeks and the car again idles roughly and becomes undriveable on the first day of school (I am a Kindergarten Teacher), needing to be towed into the closest dealership, Langley Hyundai. When I had it inspected at Langley Hyundai, I was told that all four fuel injectors had failed. Shockingly, I later discovered that Penticton Hyundai had reused the old, compromised injectors from my damaged engine in the new engine instead of replacing them. This was never disclosed to me, and when questioned, I was told it was "company policy" by the service department. There was no further attempt to help me at this point. My car has now been in the Langley Hyundai service department for more than two weeks while I have tried tirelessly to resolve this issue. Langley Hyundai needs to replace all four fuel injectors which will come at an additional cost of $1200-$1500 dollars, including labour. I have reached out to senior members of the Penticton Hyundai Team in an attempt to resolve this issue. They told me that Lordco should take responsibility and pay for the new fuel injectors and labour. I was told this had been arranged with Lordco on my behalf. However, when I followed up directly with Lordco, I was told no such call had ever been made and they had no knowledge of the situation. Hyundai has been unable to tell me what inspections or tests were performed on the old injectors before they were reused, nor could they provide any written evidence of testing. Multiple professionals, including staff at Lordco and an independent mechanic, were shocked these injectors were reused at all. Because of this negligence, the new engine may have been compromised and could have suffered additional damage. Now, I am being forced to pay again for new injectors and labour -- on top of the $9000 I already spent. To make matters worse, my repeated calls, emails, and texts to senior personnel at Penticton Hyundai are now going unreturned. As an elementary school teacher, I rely on my car for work and to care for my elderly father, and this has created enormous financial and personal stress. Hyundai should be covering these costs, not me. This experience raises serious questions for all customers: * Why are compromised parts being reused without disclosure? * What accountability and quality standards does Hyundai enforce at its dealerships? * How many other customers may be unknowingly driving unsafe vehicles? I cannot recommend Penticton Hyundai to anyone. Their lack of transparency, accountability, and customer support has been deeply disappointing and has left me with nothing but stress and financial loss. Like most Canadians these days, I am feeling the financial pressures in this economy and am tired of feeling taken advantage of.

I bought a brand new Elantra N from Penticton Hyundai and my experience with this transaction was…read moreamazing! Mike, the sales rep was very congenial, reliable and helpful! He made me feel comfortable throughout the sale process. He also patiently explained the many features offered in the Elantra N. Noah, the general manager, provided a wealth of information regarding all the financial aspects of the deal. I was very impressed with his knowledge, his integrity and his desire to ensure that I was comfortable and happy with my purchase! Also, a big thank you to Kat, the gal who helped me with the financing! She was very knowledgeable, patient and thorough! Thank you all for the excellent customer service!! I would not hesitate to recommend the fine sales team at Penticton Hyundai!!

Thank you Kal and the guys at Parker's! I was stuck in Penticton when my Dodge Ram 1500 fuel pump…read moredecided to stop working over the New Years weekend. Kal and his crew got me a new fuel pump and got it installed right away to get me on the road back to Calgary on the same day I had the truck towed into the dealership. Thanks to Kal all the guys at Parker's you really saved me. Kevin Manias

Where do I even start go in for a warranty job and end up paying in multiply ways. They start by…read moretrying to charge me 3 hours to take off my brand new running boards so they can take the cab off to do the job when there procedures set out by dodge actually state to do the timing belt front cover from the front and top. i have the 6 page procedure saying this procedure. I told them this and also confirmed it at another dealer ship and the long and short of it i wanted the truck fixed correctly but parkers objective the entire time was how much money they could get into their pockets and the whole reason they really wanted to take the cab off is so they could steal a job from a another dealer ship which another warranty job was already scheduled for the fuel pump replacement. removing the cab aloud them to do both jobs and really bank the hours for fuel pump and collect an hour from me to remove the running boards. Not only did they have the nerve to do a job not requested to be done by me as the pump was scheduled at another dealer with other items to which they are going to be doing. they didn't do any other items as it didn't benefit them at all. In this process they stacked my brand new running boards on top of each other in the box of the truck with no protection to keep them from getting damaged and in this process i have now got running boards that have their powder coating removed on the top of one and on the bottom of the other. When you buy a truck and have a warranty you expect them to take care of the vehicle as if it was their own. Again I have pictures!! you think it would end their nope appon taking to time to talk to the manager who has no customer service skills at all and was probably a bad mechanic who was promoted flat out didn't want to listen and straight up charged me for the 1 hour to remove when it probably took 20 minutes. And so I left the dealer ship heading to osoyoos and got almost to oliver when the yellow warning came up on the dash stating engine coolant low warning. I pulled over and talked to there service representative who said either drive it back or fill it up your self when you get home. How does this even happen your learn this in high school mechanics to burp the truck!! This is definitely not the customers responsibility. Its called my time and my gas to return and it should have been checked prior. I drove home and topped up the reservoir with a liter and a half of HD coolant needed for the truck at my cost. While topping off the coolant I checked the oil only to be flabbergasted that a truck taking in for massive oil loss due to the front timing chain cover they never changed the oil and didn't even put a drop of oil into the truck to bring it up to the safe levels of operation. This leaves me wondering what else this dealership has taken to cut corners and fill their pockets at the cost of their customers. The truck was freshly detailed when it was dropped off and upon its return a simple cleaning could of gone a long way as all the oily hands and fingers prints where every where some oils and products are not good for ones exteriors finishes and so now I had to have the truck washed to ensure no further damages. I have over the years had trucks that had to go into dealer ships and have not once incurred costs for warranty work and 100 percent of the time they cleaned the truck before they returned it as part of their customer service and if any issues they where very understanding and even lets talk. For instance I took my old truck into dodge to address a issue and long story short they misdiagnosed the problem and bill was at 10 grand and I ended up paying 1200 dollars ish customer doesn't pay for your mistakes or your procedures. That dealer ship sat down and knew and we came to a price based on what was problem. I can't charge my customers in my old line of work for it taking longer then quoted!! Parkers believes this was the way to do the Job so they should incur the costs. I will be taking this further if I don't get compensation for the money spent and products purchased do finish the Job and damage done and my time. I really hope this helps others and their decision to take in their vehicle to Parkers in Penticton!!! 0-Stars

Online purchase - Online ad, Video by email, phone walkaround with manager, (conversation with 3…read morestaff). After 3 weeks for delivery, informed 4 wheels included in the deal, not 8 as clearly advertised. Not a word for 3 weeks! Who is guilty? You decide..... Dealership duty to disclose all terms OR customer NOT asking for any exclusions? Buyer beware.

very Disappointed got to pay for tons of hidden fees such as a "lenders acquisition fee" purchased…read moreone car in a week was offered to switch where I was sold 3 warrantys I'll never use asked about canceling original told not possible only to find out later they where

AN AMAZING FIND! A USED CAR DEALERSHIP WITH INTERGRITY AND…read moreHEART!! This dealership is one of a kind. 100% of the PROFITS earned after their overhead is DONATED TO CHARITY. Not only do they give to charity but they also give to their customers. They price their inventory pretty much at cost. They're not trying to inflate prices to pad their own pockets. Another thing that places them above their competitors is that they have every vehicle fully serviced before placing it for sale. They also attempt to make any repairs that are recommended at the time of servicing, such as, brake, belt replacement, wheel alignment, fluid flushes etc. They are honest with their customers and try to be accommodating to every customer as well. They leave you feeling confident about your purchase. Charity Auto Center is owned and solely operated by one man named Garry McDonald. Check out their website to read their mission statement and to view complete inventory as well. Even if you're not ib the market to buy a vehicle, I'd still recommend checking out the website. Garry McDonald is truly inspirational and a delight to do business with. From the moment I made contact with Garry I got a sense of how much he truly cares about his business and its purpose. The only two minor downsides I found was that because Garry is the only employee when I first arrived to his lot midday he was not there and the office was locked with a sign with his cell number ssking customers to call if assistance was needed. When I called him it took him approximately 15 minutes to return (the same amount of time he told me he'd be when I called) With all the great deals, I had no qualms about waiting as I'm sure most customers don't either. The second minor grievance is the stqndard $135 processing fee for all purchases he charges above and beyond the purchase price. But knowing that he's not trying to scam you out of money and that it potentially could be going to a good cause having to pay the additional fee wasn't as hard to swallow. For the record, I only came in contact with Charity Auto Center and Garry McDonald yesterday and they've already gotten my devoted business.

We needed a special order part for an old truck. Ordered it at the beginning of October. Paid up…read morefront as they require that for special orders. Would told it would be overnight shipping. Few days later, stopped in. Nothing. Next week, stopped in, nothing. No call with a status update. Next week, stopped in, nothing. Again, no proactive communication about the delay. Next week, stopped in, nothing. Told they'll give us a great deal on it since it was taking so long. Finally it arrived over four weeks later. Go in to pick it up. Asked for our invoice to show proof of purchase. FOR THE SPECIAL ORDER PART THAT THEY REQUIRE UPFRONT PAYMENT FOR WHEN THEY ORDER IT. Had to go back home and dig it up. Brought invoice back. Asked for the previously offered discount. "Oh, we'll catch you next time." There will not be a next time.

I have bought and sold several vehicles over the years and I know when a vehicle buying experience…read moreis good and when it isn't. I bought a 2019 Sierra AT4 in June 2019 from them. I don't really use Yelp very often so my post is a bit after the fact but I still think it's useful. Negotiations went smoothly and the price the price they paid for my trade was good. I felt that the sales manager was being straightforward with me the entire time. They gave me a few 'gifts' with the purchase such as a container of windshield fluid, glass cleaner and a fleece blanket which I thought were a nice touch that you don't get at a lot of other dealerships. Overall I would say it was a good experience. I am looking at buying a new truck in the near future and will be talking these guys even though I don't live in Penticton.

buying a vehicle is stressful, but not when you work with Jerri…read more I was blown away how knew exactly what I needed and stuck with it and my budget not only did she take most of my stress away with deciding, she made it fun and went way out of her way to make sure I was happy and I got more then what I was wanting Jerri your truly amazing to deal with !

Absolutely the WORST dealership experience in Penticton. I genuinely wish I had never walked into…read moreBannister Kia. If you want to feel respected BEFORE signing papers and completely worthless AFTER signing them, then this is the perfect place for you. I actually visited this dealership because of my friend's referral. My friend had also purchased a PRE-OWNED vehicle from them recently and was given a full tank of fuel without any issue. I was literally there when he was taking the his car's delivery. So apparently this is how they treat referred clients -- different promises, different standards, and completely different attitudes. Before signing? Minimum effort, fake smiles, and scripted politeness. After signing? COMPLETELY different people. Cold attitude, arrogance, zero professionalism, and absolutely no respect for the customer. It has only been 2 days since I purchased my pre-owned 2023 Kia Seltos and I already regret doing business with them. One thing that honestly shocked both me and my wife was how desperately they pushed for a Google review. Sharon constantly insisted that we give her 5 stars. My wife opened the review page on her phone, and before we could even decide anything ourselves, Sharon literally reached over and PRESSED the 5 STARS herself on my wife's phone. We both just stood there looking at each other thinking: "Did that seriously just happen?" That moment alone explained a lot. Now let's come to the most ridiculous part. I traded in my Honda Civic -- and my Civic was almost FULL tank when I handed it over to them. Apparently fuel prices have hit this dealership so hard that giving decent customer treatment now feels like a financial crisis for them. As a customer spending THOUSANDS of dollars on a vehicle, asking for a full tank should not feel like negotiating an international oil agreement. Especially when this dealership has clearly done it before on pre-owned vehicles, I was right there. Instead of handling the matter professionally, I literally had to make MULTIPLE trips back to the dealership just to discuss it. Imagine buying a vehicle and then having to repeatedly go back and almost beg for basic customer treatment. And BOTH times I went there, I felt insulted. First, the salesperson said: "We are changing policies." Then the manager said:"For pre-owned vehicles we only give: (Just robotic repetition) "Half-tank policy." "Half-tank policy." "Half-tank policy." FUN FACT: I did not even get a half tank. It has just 200 km range on it. And they were not even acknowledging that. Please guys, at least have an internal meeting first and decide which version of the story you want to tell customers. The manager did not even have the courtesy to sit down and speak respectfully. I was left standing there while staff and random people around listened to the conversation, making me feel embarrassed over something that should have been a very normal customer expectation. The attitude was basically: "Deal is done. You are not getting anything. Just get lost" At that point, the fuel stopped being the issue. The REAL issue became the arrogance, inconsistency, and complete lack of professionalism. One moment it is: "Half tank for pre-owned vehicles." Then suddenly: "One-third tank for new cars." Tomorrow maybe: "Zero fuel for pre-owned vehicles." At this rate, I would not even be surprised if the next policy becomes: "Customers are requested to bring their own fuel during vehicle delivery." The problem is not the fuel itself. The problem is changing "policies" depending on the customer and acting like basic customer satisfaction no longer matters once financing is approved and paperwork is signed. And please stop acting like financing approval was some personal favor done for me. The approval and the deal came because of MY credit score -- not yours. Even their social media posts now feel fake to me: "ANOTHER CAR SOLD!" Great. Maybe now spend some of those profits on customer service... or fuel. They asked me to bring more referrals.   Absolutely. I will proudly provide "NO-GO referrals."   That should help protect the dealership's precious fuel budget. I would NEVER recommend this dealership to anyone. YOU WILL REGRET IT.   There are far better dealerships that actually value customers and know how to treat people with dignity after the sale instead of making them feel like a burden.   Save yourself the frustration, disappointment, and disrespect. DO NOT waste your time here.