We had been looking for a vehicle for months and went to Bannister to look last fall. What we…read morethough we wanted was unsuitable for our needs. We looked at some different vehicles, but couldn't find one at the time. There was NO pressure and we determined that if we were still looking in the spring, we would see what they had. We found the perfect vehicle for us - again with absolutely NO PRESSURE from the salesman. They treated us very well, allowed us to take the vehicle for a couple of hours even. Not like the dealerships down the road that only wanted to take you around the block. I would recommend them if you are looking. Good and fair price as well.

DO NOT RECOMMEND!!!…read more If you love cars you'll be interested in this post! Just bought a 2024 Z06 corvette. Then the engine light comes on. Called OnStar they said bring it in right away there is 3 levels on the emergency scale mine was level 3 RED. So I bring it to my assigned appointment, without my knowledge they changed it to the next day. I asked the front desk. VERY RUDE elder man can I keep it here? It's brand new I don't want to drive it. He then barks at me saying NO the lot is full I don't know who made your appointment we won't be looking at it until at least next week. This man not only treated me as if I booked myself I . He had zero respect zero costumer service. I will NEVER bring my business here. This isn't the first corvette I have owned and brought to them. This also isn't the first run in o have had with their bad costumer service. Not to mention they acted as if I didn't have an appointment to begin with until I shown the lady the reminder text. RUDE!! In the end it was a computer glitch that just needed to be fixed, took 2 minutes and the other GMC dealership did it. Thank you Murray GMC Penticton.

We have owned 3 Subarus. Currently, we have a 2017 Subaru Forester Turbo which has behaved very…read morewell (except for one quirk) since we bought it new. However, we are not happy with the service desk personnel. Periodically, the ignition key stuck and refused to come out which has proven both frustrating and scary. Over the past 4 years we had the car in 3 times with the problem only to be sluffed off by a service desk person. Recently, the key got stuck in the ignition tumbler at least 6 times in one weekend - the problem was accelerating. We went to the dealership and demanded something be done about it. Fortunately, a visiting partsman from their sister dealership heard us and said there is a warranty covering the problem - apparently unknown to our local service persons. Frustrations were compounded when we took the car in for the parts replacement - and wound up having to leave the car in the dealership for 3 days awaiting a part. We have learned to avoid the Penticton Subaru service department. Also, unlike another dealership we use for another brand of car, the Subaru dealership seems to keep no records of our service history. This has proven annoying when booking maintenance and learning we were due for major servicing but had been booked only for basic servicing and told we would have to return to have the major servicing completed. It's a haywire outfit!

Was looking at a special edition in the lot for a couple month…read more Was ready to take a serious look at it today and walking in to the dealership was very sad The sales manager was un able to get his butt of the chair after a please and thank you to get me a sales guy. He was elder and a bit confused of the price etc. On the car. Never at one point did they get the keys and opened it up or showed any Interest in a sale To bad for them as they just lost a sale on a new car because the sales manager felt it was unnecessary to show a girl a car

I wish I had read these reviews before dealing with these people. We dealt with three employees:…read moreGeneral Sales Manager, Morris Lubinich; Sales Manager; Cam Collins; and Salesperson, Mike Eaton. While dealing with Mike we saw a particular model that looked attractive. There were apparently two of these vehicles en route from Calgary. However, Mike noted that the "stickers" on both vehicles indicated they had already been promised to other customers. In fact, the info sheets on both vehicles indicated that they were "Special Order" and both came with a host of pre-ordered additional options. But the Sales Manager, Cam Collins who was nearby "went to check" and discovered that the vehicles were both mis-labelled and were available. During a break in our negotiations, my wife mentioned to me that she didn't trust Cam Collins. She had a suspicion that he was lying about the vehicles being magically "available". I dismissed her observation as I couldn't see why anyone would do such a thing. So the negotiations proceeded. I had a used truck that I wanted to get rid of and asked if they would consider making an offer. Collins explained that they simply put the vehicle up for auction and we would be free to either accept or refuse the offer. However, they would have to view the truck first. As well, to ensure that the new vehicle would be held for us, they would require a $1,000 deposit. I explained that I didn't have the used truck with me (we drove our primary vehicle) and that I would return in the next few days, they could view the truck and I would put the deposit down at that time. The alternative was that I could put the deposit down immediately but only after they gave me a "bottom line" price for the new vehicle not including the trade. We got the "bottom line" price and we returned with the used truck a few days later. Mike Eaton took a few pictures and the General Sales Manager, Morris Lubinich drove it around the lot. Lubinich explained that this truck wouldn't have a lot of value since it was so old (26 years). I told him I didn't really care. I just wanted it off my hands and didn't want to bother selling it privately. Ultimately and rather apologetically, they let us know the price we could expect for the used truck ... it was about what we expected (in truth, about half of what the lowest estimated price for this used vehicle in Canada). Not a problem. One of the vehicles from Calgary was there on the lot, but when we asked about it, we were told it had been sold and the purchaser was picking it up that day. But not to worry, the other new vehicle was to be delivered to the dealer either that afternoon or evening, and that one was to be ours. They explained that they had routine things to do with the vehicle, as well as what processes we would have to go through for licensing, insuring, etc. We were told it could get it the next day. Done deal? Nope. The next day, Sales Manager Cam Collins called us and said that he had made a mistake and the new vehicle had already been promised to somebody else. There is little doubt in my mind that both General Sales Manager, Morris Lubinich and Sales Manager, Cam Collins knew at least that there was a previous commitment on the vehicles we were looking at. And for whatever reasons we were deliberately misled by these two. As for Salesperson Mike Eaton, there's no blame on him. We believe he got sucked in too. At least, we hope he wasn't aware of the real situation.

i have a burned out headlight and I had purchased this truck in April from Skaha Ford -good…read moreservice from salesperson but when I needed service it would take 8 days to fit me in as they were busy with tires so a call was made to Auto Pro who also said we are very busy but we will squeeze you in - imagine that! So I gave Skaha (BannisterFord) a1 star, even though Ford recommended that I call GM dealer.

Thank you Kal and the guys at Parker's! I was stuck in Penticton when my Dodge Ram 1500 fuel pump…read moredecided to stop working over the New Years weekend. Kal and his crew got me a new fuel pump and got it installed right away to get me on the road back to Calgary on the same day I had the truck towed into the dealership. Thanks to Kal all the guys at Parker's you really saved me. Kevin Manias

Where do I even start go in for a warranty job and end up paying in multiply ways. They start by…read moretrying to charge me 3 hours to take off my brand new running boards so they can take the cab off to do the job when there procedures set out by dodge actually state to do the timing belt front cover from the front and top. i have the 6 page procedure saying this procedure. I told them this and also confirmed it at another dealer ship and the long and short of it i wanted the truck fixed correctly but parkers objective the entire time was how much money they could get into their pockets and the whole reason they really wanted to take the cab off is so they could steal a job from a another dealer ship which another warranty job was already scheduled for the fuel pump replacement. removing the cab aloud them to do both jobs and really bank the hours for fuel pump and collect an hour from me to remove the running boards. Not only did they have the nerve to do a job not requested to be done by me as the pump was scheduled at another dealer with other items to which they are going to be doing. they didn't do any other items as it didn't benefit them at all. In this process they stacked my brand new running boards on top of each other in the box of the truck with no protection to keep them from getting damaged and in this process i have now got running boards that have their powder coating removed on the top of one and on the bottom of the other. When you buy a truck and have a warranty you expect them to take care of the vehicle as if it was their own. Again I have pictures!! you think it would end their nope appon taking to time to talk to the manager who has no customer service skills at all and was probably a bad mechanic who was promoted flat out didn't want to listen and straight up charged me for the 1 hour to remove when it probably took 20 minutes. And so I left the dealer ship heading to osoyoos and got almost to oliver when the yellow warning came up on the dash stating engine coolant low warning. I pulled over and talked to there service representative who said either drive it back or fill it up your self when you get home. How does this even happen your learn this in high school mechanics to burp the truck!! This is definitely not the customers responsibility. Its called my time and my gas to return and it should have been checked prior. I drove home and topped up the reservoir with a liter and a half of HD coolant needed for the truck at my cost. While topping off the coolant I checked the oil only to be flabbergasted that a truck taking in for massive oil loss due to the front timing chain cover they never changed the oil and didn't even put a drop of oil into the truck to bring it up to the safe levels of operation. This leaves me wondering what else this dealership has taken to cut corners and fill their pockets at the cost of their customers. The truck was freshly detailed when it was dropped off and upon its return a simple cleaning could of gone a long way as all the oily hands and fingers prints where every where some oils and products are not good for ones exteriors finishes and so now I had to have the truck washed to ensure no further damages. I have over the years had trucks that had to go into dealer ships and have not once incurred costs for warranty work and 100 percent of the time they cleaned the truck before they returned it as part of their customer service and if any issues they where very understanding and even lets talk. For instance I took my old truck into dodge to address a issue and long story short they misdiagnosed the problem and bill was at 10 grand and I ended up paying 1200 dollars ish customer doesn't pay for your mistakes or your procedures. That dealer ship sat down and knew and we came to a price based on what was problem. I can't charge my customers in my old line of work for it taking longer then quoted!! Parkers believes this was the way to do the Job so they should incur the costs. I will be taking this further if I don't get compensation for the money spent and products purchased do finish the Job and damage done and my time. I really hope this helps others and their decision to take in their vehicle to Parkers in Penticton!!! 0-Stars

Online purchase - Online ad, Video by email, phone walkaround with manager, (conversation with 3…read morestaff). After 3 weeks for delivery, informed 4 wheels included in the deal, not 8 as clearly advertised. Not a word for 3 weeks! Who is guilty? You decide..... Dealership duty to disclose all terms OR customer NOT asking for any exclusions? Buyer beware.

very Disappointed got to pay for tons of hidden fees such as a "lenders acquisition fee" purchased…read moreone car in a week was offered to switch where I was sold 3 warrantys I'll never use asked about canceling original told not possible only to find out later they where

AN AMAZING FIND! A USED CAR DEALERSHIP WITH INTERGRITY AND…read moreHEART!! This dealership is one of a kind. 100% of the PROFITS earned after their overhead is DONATED TO CHARITY. Not only do they give to charity but they also give to their customers. They price their inventory pretty much at cost. They're not trying to inflate prices to pad their own pockets. Another thing that places them above their competitors is that they have every vehicle fully serviced before placing it for sale. They also attempt to make any repairs that are recommended at the time of servicing, such as, brake, belt replacement, wheel alignment, fluid flushes etc. They are honest with their customers and try to be accommodating to every customer as well. They leave you feeling confident about your purchase. Charity Auto Center is owned and solely operated by one man named Garry McDonald. Check out their website to read their mission statement and to view complete inventory as well. Even if you're not ib the market to buy a vehicle, I'd still recommend checking out the website. Garry McDonald is truly inspirational and a delight to do business with. From the moment I made contact with Garry I got a sense of how much he truly cares about his business and its purpose. The only two minor downsides I found was that because Garry is the only employee when I first arrived to his lot midday he was not there and the office was locked with a sign with his cell number ssking customers to call if assistance was needed. When I called him it took him approximately 15 minutes to return (the same amount of time he told me he'd be when I called) With all the great deals, I had no qualms about waiting as I'm sure most customers don't either. The second minor grievance is the stqndard $135 processing fee for all purchases he charges above and beyond the purchase price. But knowing that he's not trying to scam you out of money and that it potentially could be going to a good cause having to pay the additional fee wasn't as hard to swallow. For the record, I only came in contact with Charity Auto Center and Garry McDonald yesterday and they've already gotten my devoted business.

We needed a special order part for an old truck. Ordered it at the beginning of October. Paid up…read morefront as they require that for special orders. Would told it would be overnight shipping. Few days later, stopped in. Nothing. Next week, stopped in, nothing. No call with a status update. Next week, stopped in, nothing. Again, no proactive communication about the delay. Next week, stopped in, nothing. Told they'll give us a great deal on it since it was taking so long. Finally it arrived over four weeks later. Go in to pick it up. Asked for our invoice to show proof of purchase. FOR THE SPECIAL ORDER PART THAT THEY REQUIRE UPFRONT PAYMENT FOR WHEN THEY ORDER IT. Had to go back home and dig it up. Brought invoice back. Asked for the previously offered discount. "Oh, we'll catch you next time." There will not be a next time.

I have bought and sold several vehicles over the years and I know when a vehicle buying experience…read moreis good and when it isn't. I bought a 2019 Sierra AT4 in June 2019 from them. I don't really use Yelp very often so my post is a bit after the fact but I still think it's useful. Negotiations went smoothly and the price the price they paid for my trade was good. I felt that the sales manager was being straightforward with me the entire time. They gave me a few 'gifts' with the purchase such as a container of windshield fluid, glass cleaner and a fleece blanket which I thought were a nice touch that you don't get at a lot of other dealerships. Overall I would say it was a good experience. I am looking at buying a new truck in the near future and will be talking these guys even though I don't live in Penticton.

buying a vehicle is stressful, but not when you work with Jerri…read more I was blown away how knew exactly what I needed and stuck with it and my budget not only did she take most of my stress away with deciding, she made it fun and went way out of her way to make sure I was happy and I got more then what I was wanting Jerri your truly amazing to deal with !

the previous management sucked- My engine failed and after…read moretelling me to come in, wouldn't see me. too busy. I had to have a car, look after a disabled brother, so took it elsewhere. the engine blew, no car. it sat for a year as junk but then my Kia serial #was recalled. The new Service management at Bannister Kia was amazing. she received a new motor fully paid for b Kia Canada. Due to it sitting it did cost me more to fix other issues but Kelly went out of her way to make he bannister experience 100%. Polite, intelligent and caring.