I would not recommend Sk:n. It felt very "for profit" and less "health and wellbeing" from the appointment setting via a mega call center, deposits required for consultations and then only applied to treatments that are very expensive, etc. I left the experience very annoyed and switched to another practice I've had great results with. This is a big corporate operation, I'm not a fan. I wrote in based on my experienced and received a very thoughtful reply (yet zero offer of compensation - I spent upwards of £300 -- or to make it better), thus 2 stars instead of 1. Transcript below. -- Hi, Dr Halfhide's bedside manner is abrupt. He made several comments generalizing Americans, of which I am one. I found this unprofessional and frankly, annoying. If I'm paying £150 for an appointment lasting 15 minutes, I don't expect to be insulted in the process. Besides that, I was booked in for a nurse consultation that felt more like a pitch for products, then had to rebook in for the next day to come see a doctor. That initial consultation could've easily taken place over the phone, she didn't even LOOK at my skin! It lasted about 3 minutes. I had to rearrange my work schedule 2 days consecutively and the entire process felt like I was being manipulated. Also, I was sold products I cannot use now that the doctor prescribed Differin (adapalene). These were pitched to me on the "consultation." Expensive products that I no longer can use that felt forced on me so someone could earn a commission. There was zero coordination between the doctor and consultant. Very odd. I was not pleased with my experience at Sk:n. I'm not sure if this is always how business is done, but I certainly feel I was treated unfairly and inappropriately, not to mention that there didn't seem to be a lot of cohesiveness to the treatment plans between the nurse and the doctor. Colleen -- Response from Sk:n via email -- Hi Colleen, Thank you very much for getting back to me. Firstly I would like to apologise for your experience with Sk:n. I am very disappointed to hear about your consultation with Dr Halfhide, noone has complained about his bedside manner before and this is feedback that he would definitely want to know. We do take customer care very seriously so I am sincerely sorry for his comments. In regards to the nurse consultation, she did write notes in your file as to why you were booked with the Doctor so I am sorry she did not communicate this effectively to yourself. There are several types of acne and she is an acne specialist, we can usually tell pretty quickly what type of acne a client has and whether or not this is something we can treat or if a client needs antibiotics, it isn't something you can diagnose over the phone unfortunately. I apologise you felt like it was 'a pitch' for products for commission purposes, however, our practitioners, nurses and doctors do not earn commission on any of our products or treatments. It is not like a spa or beauty salon, it is a medical clinic so this doesn't apply to our clinics. I have spoken to the doctor and nurse in regards to the products and the antibiotics, and you cannot use the products in conjunction with the antibiotics but as soon as you have finished these you can go straight onto the products to prolong the affects of the prescription that the doctor administered. This is why they were offered at the time. Once again, I really do apologise that the whole experience has seemed rushed and a push for sales with inappropriate bedside manner from the doctor. I will raise this with the staff in question, this is not how we wish to portray our company nor treat our clients who we do value. We really do appreciate your feedback so thank you for taking the time to respond. read more

For all the girls out there, if you want a life changing experience I highly recommend the laser hair removal treatment. It's a little bit pricy as you have to follow a course of 6 treatment to have the full result but it is definately worth it. It does work and you don't need to worry about waxing anymore!! I went to Sk:n clinic in London Wall and was really happy with the service there, always polite and professional. I'll be back! read more

DO NOT USE SK:N FOR YOUR ROSACEA! THEY CAUSED DAMAGE TO MINE WITHOUT SAYING SORRY I have used Sk:n many times for a general facial, but first time for 'acne rosacea'. Having been past customer & having read their claims 'KNOW HOW' to treat the condition, I approach them for treatments to treat my condition. At that time my skin was minimally infected with a few 'pustules' & 'papule' that could be easily covered by make-up, yet the infection was active. Having suffered from the condition for the past 11yrs [on & off] and having its toll on the mental state too, I completely trusted Sk:n and had not made the decision lightly. Little I knew what was about to happen. The initial treatments took place at Harley Street after the initial consultation to use 'MICRODEMEBRATION' as the right treatment. Despite my complaints that the skin is burning & tight, I was advised this is normal which in fact is not for Rosacea and is quite the contrary. In fact this was 'spreading the infection' but I trusted them they KNOW HOW. I was advised to use the cosmetics sold directly in the clinic that contained 'Rosacea PROHIBITED ingredients' which I was not aware off and made my condition extremely serious. After 4 treatments the condition did not improve, I was referred to 'HYDROTHERAPY' treatment at Holborn branch as extremely efficient for my condition! At my 1st session, my skin was on fire and looked like it was scorched by a flame. I was advised this will go down despite the nurses at the till looked horrified and said nothing. At the 2nd treatment, the nurse advised me that this treatment should not be used for my skin at all and continued my treatment nevertheless. The skin took for a worse. I was given 'hydrating cream' that again contained 'Rosacea PROHIBITED ingredients' and made my skin even drier. During treatments at Harley Street Sk:n clinic I received disorganised sessions while being swapped with several nurses of all levels with my file being totally empty. Nurses picking up from the previous treatments did not know what treatments/ reactions followed the treatments at all. There were NO NOTES TAKEN at all other than what product I have purchased. That is telling itself no? And many friends who were customers had the same experience: the only record of purchases, feeling used for profits and NO DUTY OF CARE. When I raised complaint how seriously ill my skin got following the treatments, there was no accountability taken. - refused to be given an email to write a complaint to and had to call a number of times -there was not a single SORRY or responsibility taken over the wrong diagnosis and treatments taken. I was advised I have 'ACNE' which is an entirely different illness and requires opposite treatments. With senior nurse stating: "the red marks aren't true scars but rather post-inflammatory hyperpigmentation' which in fact had been fully blown and active Rosacea infection as confirmed by the 'dermatologist' who saved my skin after this horrendous experience - called it 'acne' which is the opposite illness & treatments!] from SK:N and money refunded only when I have requested it. - when I requested the login for my account to see my treatments received, I was advised there WAS NO ACCOUNT - the only information they had on my file was 'PRODUCT I BOUGHT', which is telling what they are all about - no manager follow-ups as promised upon the complaint, I had to chase a number of times Their treatment statement 'can treat rosacea' should be made illegal as is in breach of Trading Standard Office policies. I ended up 5 months in hiding how serious the condition has taken, the worst it has ever been in 11 years. The experience has caused me to hit rock bottom and had suicidal throughs. And I went through some rough patches with this condition, but this was on another level. I reached out to a Dermatologist in my home country, despite living in the UK for the past 21yrs & call it home. Within 2 minutes she knew the needed treatment and after 16 months fixing the damage, I am now healed! read more

Sk:n Canary Wharf: Please do not go to this clinic. They are very unprofessional and the clinic is badly managed. I have been badly burnt and scarred and they did not offer any refund or even an apology. Please be very careful at them, stay away. read more

I booked a 25% TCA peel at Sk:N Maida Vale. In the mean time i know that the skin should have been prepped before this procedure , they did NOT advise me of that! I had my appointment on a Saturday lunchtime, after waiting for half an hour my therapist came. She was not the lady i had my booking with. When i asked where the other lady was, she just shrugged and said she might have left the job. She then asked me what i had booked ( i would have thought she should know ) when i told her, she tried to convince me to do another treatment because she said she did not have any TCA peels left!? I said that in that case i would come back another time but she said she would go and check. When she came back, she told me i was lucky, she found one. She then put it on my face, which took about 5 minutes. I asked if there was any aftercare leaflet but all she was interested in, was to sell me products, i did buy a cleanser, all the other creams i already had. At the time of my booking they quoted me 220.- (a 30% discount) but when it came to paying they charged 295.- , only after i insisted that this was not right did they agree to reduce the bill. I went home and waited for the peeling to start but when after 5 days nothing had happened, i went back to the clinic. The receptionist was friendly and said that the therapist was no longer there and she does not understand why i had no peeling, apart from a little bit on my chin. She promised the clinic manager would call me, i waited a week but no one called. I phoned them and was told a manager would get back to me within the next 24 hours but again nothing. I decided to cut my losses rather than go back to a place with such bad service. read more

Think I have just had a narrow escape! A lesson learned though - always look for reviews before trying a company like this. I just applied on line to make an appointment for thread vein removal (a treatment I have had at other clinics to excellent effect) I thought I'd try sk:n as they have a clinic relatively close to my new work place. After a few minutes of sending my application I received a call from a woman who initially told me the consultation would be free (as stated on the web site) with a £25 deposit - apparently refundable if you decide against any treatment but it already felt rather underhanded to me - then she told me that actually the consultation would cost £99 as it would have to be with a doctor as no nurses were available, but she assured me that 'the doctor was a good one though' what, meaning all the others aren't any good then? Staggering, I'd avoid at all costs. read more

I would like to discourage anyone thinking of having isolaz acne treatment at any of the Sk:n clinics from doing so. I have been a Sk:n client since January 2016. I suffer from acne and thought Sk:n would help me sort this issue. I started using Sk:n facial products and I also had glycolic and salicylic peels. These peels did not help and the clinic nurse at Sk:n asked me to read about isolaz treatment. I read the Sk:n website and it stated that isolaz treatment is "suitable for all skin types, pigmentations and most skin conditions. The Sk:n website further stated that the one is unlikely to experience any unpleasant side effects and one can return to their daily routine directly after the acne treatment. Seeming there was minimal side effects as read on the Sk:n website, I had this treatment done on 3 May 2016. Little did i know that two days later, I would end up with burnt marks all over my face. Every part of my face where the isolaz vacuum touched during the treatment was left with burnt marks. I returned to Sk:n two days later and the nurse who carried out the procedure confirmed that they were indeed burn marks. Sk:n gave me products to try and heal heal my face but the burn marks were still evident and I had to take time off work. My self esteem was low, I used to stay indoors because my facial skin was burnt, flaky and horrible. As time went on, the burn marks become darker before they started to peel off leaving pink pigmentation. I tried to cover these burnt marks and pink pigmentation with makeup but all in vain so I stayed home for a period of 3-4 weeks. I am of dark complexion so no makeup could help. I kept visiting Sk:n as they monitored my skin but neither the clinic nurse nor the doctor told me anything as it what had gone wrong. All they said was that it is very unfortunate this had happened. On the contrary, why didn't Sk:n advertise the likelihood of having adverse reactions (burnt marks on face) on their website? Further still, why wasn't this adverse reaction clearly stipulated on the consent form i signed prior to having the isolaz treatment? I have contacted Sk:n, filed a complaint and I still have not received a favourable response in relation to the isolaz treatment I received. Sk:n took pictures of my burnt face and I also have pictures to support this was the case, but I have not even received an apology from Sk:n to this day. To anyone thinking of having isolaz acne treatment at any of the Sk:n clinics, kindly do thorough research before you have any procedure done. HAVING ACNE IS FAR BETTER THAN BEING LEFT WITH BURNT MARKS ALL OVER YOUR FACE!!! read more

I would not recommend this clinic at all. The botox treatment I have received looks terrible (I have previously had great results with botox at other service providers) and the manager is down right rude. This place is over priced and and provides poor service. read more

I had a bad bout of acne about two years ago which left me with pigmentation scarring under my skin. I needed true advice on how to get rid of this scarring once and for all so I went to the sk:n clinic as there are many scattered across London. My experience was disappointing to say the least. After a consultation the staff encouraged me to get two skin peels to begin with that did nothing for my scarring. They then recommended I took a 6 course skin peel that would be sure to help. After two of these I saw no difference and was encouraged to continue with them and told that it takes a while to see an effect. After skin peel number 4 I had seen about 20% improvement when on their website they advertise it as a 90% satisfaction rate. So I continued to voice my concerns to the staff. Quite often it felt as if they'd forgotten the whole point of me getting the treatment in the first place - to illuminate scarring. I had to often remind them of this as they'd sometimes say ''well you have less spots'' but that was never the issue to begin with. Anyway, I felt the need to finish the course as I had already began and wanted to believe it was just taking its time. I decided to ask the staff if I could be compensated if I saw no further improvement. The reaction to that was shocking. Instead of trying to find a way to help me they told me they'd have to stop treating me altogether if I attempted to get any form of refund. In the end I spent £1,500 on the treatments + products and only saw a 20% improvement with no desire from the staff to help me find a solution to the problem apart from spending more money. I was very disappointed with the service and treatments and would not recommend this to anyone. I still have scarring and an extended credit card limit due to this companies false promises. read more