great clinic, ive been a client of theirs for 10 years, never any issues. Raj is always so helpful and makes the appointments very comfortable. - Nasima Shompa read more

Beware of permanent facial scarring! I paid over £300 for a special package of three sessions of "Dr Pen" for the face and neck at the beauty clinic in Hounslow, Bath Road. The first red flag for me was during my first session with a beautician at the clinic... From the start, it was all very rushed and unprofessional; within a couple or so minutes into the treatment, I was informed my forehead was bleeding more than it should, however I was reassured everything was fine, and treatment continued. Second red flag was she only took ten minutes altogether on my face and neck, only covering some parts of my face and neck. I questioned why some parts to my face and neck were left untouched, to which she responded with "I did treat all the face and neck" I then politely asked why the session lasted only ten minutes to which she responded with "Well that's all the time you needed" even though I pinpointed clearly areas that evidently had not been touched after looking in the mirror, yet she refused to acknowledge this. Third red flag was only within a few days after the treatment, when swelling had slightly subsided, pit scarring was visible all over my forehead, specifically in one region with three fat rounded needle punctured track marks that stood out the most, side by side in a row, to my horror I was disfigured and cheated out of my money. The same day upon noticing this, I phoned in and asked to be seen. I was seen eventually seen by the same beautician at the clinic. She took me into a private room and sat me down. I shared my concerns with her this is where the gaslighting began, after me directly showing her the pitted scarring, she responded in saying that she could see nothing wrong with my skin and that these were only "enlarged pores." She was rude all the while I was polite and respectful throughout the whole conversation, and was also close to tears, because of her indirect mocking, i.e her stance, tone of voice and her choice of words. Fourth red flag was when I directly asked her for a full refund, I was refused straightaway by her. I then politely asked for a partial refund and I was yet again refused even though my two other sessions were paid for in advance. Fifth red flag was when she was reassuring me to continue with another session of Dr Pen with her, I asked politely (Knowing full well I wasn't going back to finish my treatment with her) if I could see her paperwork before we continue with treatment to reassure me that she's qualified in treating people with the needle device ( Dr Pen) to which she responded "if you want to see my papers, you'll have to go through your solicitors for that" Her tone was passive aggressive with an untouchable demeanor. This was all insult to injury which added to my trauma. Sixth red flag is advertising free Microdermabrasion treatments within the clinic under the requirement that you have to post a good review on their services. You'll see their leaflets at reception if any are left. So if you see good reviews, don't let that fool you. I don't care in having any of their other beauty treatments that were offered to me as an alternative to Dr Pen, I wouldn't risk more damage to my skin. I have lost my money but learnt a valuable lesson, check people's credentials before allowing them to touch your skin.​ read more

I had looked into laser hair removal a while ago and found clinics offering this treatment locally very expensive so did not pursue this any further. A friend recommended affordable laser hair removal to me having completed her treatment with excellent results. I went along to the branch in Southall for a patch test and consultation which was informative and helpful and decided on a course of treatment. I'm halfway through this now and have to say I'm very pleased with results so far. Staff have always been friendly and accommodating when I have visited. If you're considering laser hair removal I would definitely recommend a visit here. Renu B, Buckinghamshire. read more

Poor telephone receptionist service and e-mail responses, some laser therapists are better than others, and can be hard to book an appointment to fit your schedule as they get booked up very quickly in advance and can be unflexible. Price can be affordable especially on special offers but normally limited to first 10 customers. Appointments don't always run on time up to 15min late and staff just chit chat and ignore you, not very professional. Not sure about cleanliness/hygeine as i never see them wipe things/ throw used spatulas away/change paper but have been assured they do at the end of that day its cheap here and what you get is what you pay for. Following the mangement's response to this review I have had to change it to 2/5 as constantly sending customers messages on this site, commenting on the review and e-mailing me personally. Also asking me to delete my review, is highly unprofessional in my opinion, and criticism should be taken constructively instead of being highly defensive and questioning the customer. read more

I was 17 years old when I started having unusual facial hair. I used facial bleach to hide the hairs, but they were becoming more noticeable. I became self conscious and began to pluck and sometimes even thread, but the hair came back thicker and I ended up having ingrown hairs, which was noticeable. I started using foundation to cover my face. I discovered laser treatment and after looking up online I came across Affordable Laser Hair Removal and decided to give it a go. I had a skin test and consultation done before the first treatment. The staff was very polite and friendly, and even made the environment very comfortable. I have now had 6 treatments done and the results have been very effective. My family and friends are amazed with the results. I believe it was worth getting the treatment done. I would highly -recommend affordable laser hair removal. read more

There's a really great team in the Southall Colaz branch. From the initial phone call to book a consultation to coming in for a patch test and consultation with a therapist they were very friendly and informative. As experts in their field they helped me decide what treatment hair removal treatment to go for and how many sessions would be advisable. They took the time to listen to me and hear what my aims were for the treatment, they were also very good at organising appointments around by busy work schedule. Colaz runs a professional service with a warm and welcoming atmosphere and staff. I would definitely recommend them to others looking to get affordable laser treatment read more

AVOID UNLESS YOU WANT TO BE INJURED! I went for a hollywood wax last week. I've been having monthly hollywood waxes at other salons for around 8 years and have never had a problem before. The wax was far too hot, and despite me telling the therapist repeatedly that the wax was too hot, she ignored me and carried on. Eventually as she was near the end, I asked her more forcefully to do something about the temperature and she finally turned the temperature down. When she was finished and I was getting dressed, I looked at the temperature on the heater and it was 75 - this was after it was turned down, so it must have been even higher than that for most of the waxing. I looked into what the temperature for hot waxing should be and it's between 50-60. My skin was quite badly burnt - so much so that I needed to get an emergency appointment with my doctor who prescribed me pain killers and some cream for the burn. I called the salon to tell them, and the receptionist said she would get the manager to call me. I called repeatedly over the following week and kept getting told the manager was in meetings, out of the office, or would call me back. One week later I finally spoke to her. She didn't seem particularly concerned and just offered a refund for the treatment. I would have expected a worried phone call immediately after calling to say that I'd been badly burnt by one of her staff. I also would expect any therapist performing waxes to know something as basic as what temperature the hot wax should be. She should also test the wax on her own wrist before applying it to a client (and do something about it if they tell her it's burning them!!) Quite worrying to think that this therapist is still performing waxes on clients. read more

I used to get my face and neck thread and waxed. Waxing could sometimes leave marks where small amounts of skin was pulled off in extra sensitive areas. I soon discovered that laser removal was available in the area. I paid affordable laser in southall a visit and received a free patch test to determine whether my skin was compatible. The staff was very welcoming and answered all questions that I had. I was afraid that the treatment would hurt, it is a laser after all. After a few days, I was booked in for my first treatment. The member of staff that was providing the treatment walked me through every step of the treatment so there was no surprises. And I have to say, it was completely pain free! Now having had 6 treatments, the growth has pretty much stopped, with a few fine hairs left where the growth was very thick. I am very impressed with the results and the price paid for it. Recommended to anyone who wants a permanent solution to hair removal/reduction. read more