THIS PLACS IS THE WORST! Like the other reviews, this car rental company is RIDICULOUS! USELESS AND…read moreNOT HELPFUL AT ALL. DOESN'T HELP THEIR CUSTOMERS TO THE FULL EXTENT. Picking up the car: I was staying in Vancouver and wanted to rent a car for a day. This company doesn't accept any international insurance coverage, so you MUST buy THEIR Canadian insurance which only it's a WAIVER. Although the price isn't much, most other places accepts international insurance. The lady that was helping me was pushing me to proceed and was being rude instead of being patient when I started debating about choosing this company. She said if I don't proceed then there's no time to help me since there's going to be a lot of people coming. Makes sense however, I got there before they were even opened and no one was there besides me. After debating and trying to find another rental company, I didn't want to waste any more time. I had a family member who needed assistant and going with another company would take a lot longer and we wouldn't b able to walk/travel to another location with so much luggage with us. Plus, it's only a one day rental. I gave in and just proceed with every thing. Now it's a guy who's helping me with the process, and he knows (and mentioned) my reservation is dropping it off AT THE AIRPORT (it even cost an extra $75 for dropping it off there). He showed me the numbers I would call in case of accidents or road assistants needed and that was it. Drop off: On the day of dropping the car off, I tried to drop it off at the airport. Found out the drop off location is NOT AT OR IN Vancouver airport. It's OUTSIDE of the airport. What made it more an inconvenience for me was that the process to the gate for international requires a longer process. I would of missed my flight if I didn't go to the airport 3 1/2 hours early for my flight. The guy didn't even have the audacity to tell me my car will need to be dropped off at a location outside of the airport, and that they will have a shuttle to take me to the airport. In addition, they didn't even provide me an address of where to drop off the car or the hours of operations. I found out all these information through the airport commercial renters NOT from their company employees! The man at the airport renters didn't have the address for me, but they told me to google "discount" on my phone, and it should pull up a car rental place outside the airport. That should of been an important information to let their customers know. But they don't care cause they don't have to deal with it. DO NOT RENT FROM THIS PLACE. On a side note: After I was finished with all the paper work for getting a car and was waiting for my car arrived, another customer was also having issues. The customer was having issues just checking in. The employees said they didn't even have any reservations for them. The customer mention that they made their reservation online through THEIR company website too! I also overheard that they had a confirmation number and there was a charge on their account. But of course they weren't any help because "they don't have any reservations" for them. And it seems like they're aware of a SCAM issue going around because the customer mentioned their account was charged. And the employee (the lady that was helping me first) responded to the customer that they've heard about it and mention what information the scam asked from the customer and laughed. They don't sympathize or realize that the customer would have to deal with more inconvenient things now since their account is charged with fraud. How can customers trust their website and company for legitimacy if their information is not protected! By then I already knew I would never rent from this company or go here again. Other tips: this location's hours are different than the drop off location near the airport. Drop off overview: the drop off process was fast and the employees at the drop off location (outside airport) were nice. Just the location at the Marriott hotel is ridiculous and not helpful at all.

I fully recommend this location. I rent cars on a regular basis for business and personal use…read more.. and when I do, I'll admit, I'm not looking for customer care or 'frills' -- I just want it to be quick and easy! However, I had an extraordinary experience at this location where the staff went ABOVE AND BEYOND what was needed (and what I've ever experienced (truly)). In this case, the staff member creatively found a solution to our rental predicament, she scrambled to clean/prepare a car for me, and chose to do all of this after closing hours, in order to accommodate my needs. I could not believe what was happening and am still blown away. (I was shocked to find out later that this staff member is a manager). Without reservation, I recommend these folks.

Best car rental company ever. Amazing service. Extremely thoughtful couple. I left with a great…read morecar and a smile on my face.

For $39.95/day (less than $32 USD) I got a brand new Honda Civic for a couple of days. They also…read moreadvertised luxury cars which they might have at another location if you reserve ahead of time. They had a small number of cars on site (about 5 civics, a few larger cars and a truck) which was enough for what I was looking for. It was nice to rent from a small place since normally we rent cars from the large companies like Alamo, Avis, and have to wait in long lines to get the keys and long lines to get out of the airport etc. My entire extended family rented a house nearby and we had too many butts to fit comfortably into the other 2 vehicles we had, so having this car rental place nearby was very convenient. LOCATION: North Vanvouver on Marine Drive, near Capilano. SERVICE: Excellent service on the phone and in person. They also have pickup and drop off service to nearby locations. Note: They put a $500 hold on my credit card during the rental period, and they took pictures of the car at every angle before they gave me the keys. So I took pictures of the car before I drove off the lot and then again when I returned it too.

Terrible, awful scammers and liars. Charged me 'cleaning fee' of $60. When I told them there was no…read moreway that the truck needed cleaning (or was actually even clean when I picked up-but how would they know-they didn't do a walk around with me) They then told me, no, it's not a cleaning fee- it was a charge for a (non-existent) parking ticket, which was issued AFTER I dropped off the vehicle. I asked to see the ticket, but they couldn't produce it. Truck was dropped in their lot, but they didn't even look at it when I brought it back. They also charged me for gas, even though it had a full tank. The truck they rented me was not suitable for my move-it had no ramp, and I was moving furniture on dollies by myself. So I wasn't able to complete my move. When I called to ask about getting a ramp, I was told that it would be extra for a ramp. I agreed to pay, but he simply ducked my calls for the rest of the day. So i had a useless truck for 24 hours. I did notice that there is a space on their invoice where it says that "parking tickets will be listed as cleaning fee." So this is part of the scam. They also told me to park on the street, in 2 hour parking, when returning the vehicle.(?!) When I went to pick it up it wasn't even on their lot-the guy said that I had to walk "quite far" to pick up the truck that I rented. It was about 5 blocks away. So weird. They advertised $19.95 plus mileage-but I was charged $145.00 for a vehicle I couldn't even use for my move because it was missing essential components of the vehicle. Horrible shitty little place, staffed by teen-aged con artists. They refused to tell me who the owner is. I mean, wtf? It's supposed to be a store, but there isn't anything in there that they sell, besides a few cans of Coke and lies. Scammers and liars. Stay far away!

This is the weirdest store/Uhaul ever…read more For the location and Uhaul-ness of it, this is a 4 star. The service may be slow, the language barriers may cause a phone riff, but the guy means well (I think). And its close by! Out back there's a few choice Uhauls - a cargo van, a truck and one of those moving trucks that looks like a camper van. For $19.95 (plus km) it still came out 50% cheaper than the other car rental places. Words to the wise: if your credit card carrier has rental insurance, make sure you decline theirs, check over your vehicle for damage and mark the sheet (they don't walk you through it) and fill it up. They look at the gas receipt! For the "Convenience" store side of things, a big ol 1 star! It might look cool with lots of Eastern European types of foods, cookies, pickled vegetables by the caselot, but almost everything was expired... and expensive! Yick! No wonder there are kids who make faces at the thought of eating their greens!

Knowing my propane tank was going to expire next month and suggested to buy a new tank and not just…read moreswap tanks.

I had great service from Jerin today in filling up my propane tank. No waiting. Very quick and…read morepolite. I learned a few things, too - like one of my tanks was expired (so I dropped it off at the nearby North shore recyle depot), and that often a tank will stop working when there is only.5L left in it. So filling makes a lot more sense than exchanging because you only pay for what you get and you're not paying for that .5L that never gets used. I highly recommend this service at U-Haul!

Truck cab was filthy, dash had mud on it, smokers used it before…read more Interior of truck box had about a gallon of sand and dirt on floor from previous rental. Back door was damaged so I had to push it in to get lock to work. Truck bed had a hole in it. Truck box also leaked from front ceiling. Shocks gone. Front tires had half pressure in them, until i filled tires to proper pressure,truck was dangerous to drive. I drove 2ton flatbeds and cubevans in the past and this is not how a truck is maintained.

We rented a truck from Dysco for a couple moves and were very happy with both the price and…read morelocation. The truck was perfect for our needs and about what you'd expect form a moving truck - no frills in the cab and a nice clean box with wood floors, tie downs and wall braces. UHaul is such a drag if you live in East Van since you either have to get the truck from some remote location or you have to have them deliver one to you in a more local spot. Dysco is conveniently located on Terminal which made everything smooth and easy. I'd highly recommend these guys for truck rental. They also rent hand trucks, blankets, etc and sell supplies like tape and boxes (but seriously, if you're buying boxes and tape from anywhere but Home Depot almost right across the street, you're getting ripped off). But REALLY SERIOUSLY, if you're paying for boxes rather than just going to craigslist and checking the free section for other people who have just moved and are getting rid of their boxes, you're a chum.

Paid in advance, later when we arrived at the airport, we almost got an uber to go to the rental…read moresince the complimentary shuttle ride was non existent. Then they told us it was canceled and so far no refund. Absolute scam do not book.

If I could give this place zero stars, I would. It is hands down the worst experience I have ever…read morehad renting a vehicle. Their paperwork is a joke - they literally have you sign a printout of your booking confirmation as a contract. Once we signed, they told me it would be 5 minutes for my van to be brought over. It was 45 minutes and only because I asked for my money back. They brought me a completely different vehicle, which was dirty and had 1/4 of gas in it. I asked them why it was a different vehicle from what I rented and they said "oh it's fine don't worry". They were rude as well. When I tried to enter the building to ask where my rented van was, they locked me out and would only speak to me by hollering through the glass. Totally horrible experience.

Rent from any other location but this one this is the worst u-haul location I've ever rented from,…read moreI used this van for only a few hours yesterday and only moved a couch and mattress there was absolutely no issues and when I get the receipt they try to say I damaged the car without even have inspected the vehicle before hand charged my card 500 dollars for no reason and no proof

Was told they carry packing material by U-Haul. Went there and a young lady called U-Haul liars…read more Who speaks like that of a partner business? Terrible customer service. That is no way to speak to a customer. Had to click one star to post the review but really should be no stars.

I seldom give a one star rating to a business but unfortunately this go around one star is all I…read morecan recommend. First when a business advertises a full sized car we felt it would be something larger than a Toyota Cambry. When we ask for a larger vehicle which we would pay for any additional price the manager who was standing next to our representative just ignored our request. OK Cambry had to do. Next when my sister said the one driver would be her husband they wanted us to pay an additional $15 per day to have him drive since he wasn't the one on the internet reservation. So my sister ended up having to drive. The problem I have if something is not available such as another car to fit our needs or it's against a company policy to prevent the name be with another driver OK, but show some customer service not just act you care less how we feel. After this experience I will never used Dollar Rent a Car again.

It was end of the month and I didn't have a lot of options for moving truck rentals…read more I normally use U-Haul but they were all booked up. Thrifty was the best priced amongst all the price-gougers out there. (Screw you Budget!) I needed a truck but needed it off-hours. I gave them a bonus star for being so accommodating. I really did appreciate it. The truck itself was kind of lousy. The steering wheel was pretty mushy and the back was very dirty. It wouldn't hurt you guys to sweep it out after each rental. It's like the previous renter used it to haul soil or something. I especially did not like the lift-gate. It was difficult to use and did not level off the way it's supposed to. I liked their accommodating nature, I did not like the vehicle. I think they would be ok to rent a regular car. I would only use them again if I needed this level of flexibility.