One day after we rented the car it was stolen. We asked if…read morethe car had gps to locate it, but never got a straight answer about this. When we went to the rental store was closed even though it was during open hours. Later... The staff in the office insinuated we had something to do with the vehicle missing. The employee was very condescending when she explained the car could not be stolen without the key. We knew this was not true and pointed it out. She also said that they had to charge us double the deposit for the car being stolen. This was also not true as confirmed by her manager. The employee said she could not contact her manager because he was very busy. When we asked for his name and number then she called him. We left feeling like we were scammed by the rental car company.

From the owner: Vous souhaitez louer une voiture de tourisme ou louer un camion de déménagement sur Lyon ?…read moreCarGo, spécialiste de la location de véhicules depuis 25 ans, vous apporte une offre sur-mesure avec un tarif parmi les plus bas du marché pour répondre à vos besoins les plus pointus. L'agence de location CarGo Lyon centre vous propose un large choix de véhicules : location de voitures de 2 à 9 places et minibus, location d'utilitaires et camions de déménagement de 3 à 23m3, camion benne... Faîtes confiance à des professionnels et louez votre véhicule en toute sérénité, en agence, par téléphone ou directement en ligne !

I would leave zero stars if I could. Total con-artists. Never rent a vehicle from them.. they will…read morefalsify damages and force you to pay double the amount you rented the car for and will never explain or provide evidence for the damages. If you try to contact anyone to discuss they do not pick up the phone.

My experience with this rental company was awful. They did not have the car I initially requested…read moreand prepaid for in full, and the car I was forced to take due to no other availability did not have winter tires, and the tires that it did have were completely bald. When I explained to the employee that these were unsafe to drive through Switzerland in winter, he did not care in the slightest. Also, in no surprise, the car they told me I had to take was more expensive than the car I initially booked, which resulted in me incurring extra charges. I escalated this to customer service and upper management, and was continually passed off to new people over and over, and have still not received any resolution weeks later. Furthermore, when I asked to have my case escalated to someone who was able to assist, I received no response to my multiple follow ups. All in all, I do not recommend this company to anyone looking to rent a car. Their disregard for client service and client safety is deplorable, and they should be ashamed to claim otherwise.

From the owner: Notre agence Rent A Car vous propose la location de véhicules de tourisme (voiture économique,…read moreberline, familiale, minibus) et utilitaires de 3 à 20 m³ au meilleur prix.