My experience with this rental company was awful. They did not have the car I initially requested and prepaid for in full, and the car I was forced to take due to no other availability did not have winter tires, and the tires that it did have were completely bald. When I explained to the employee that these were unsafe to drive through Switzerland in winter, he did not care in the slightest. Also, in no surprise, the car they told me I had to take was more expensive than the car I initially booked, which resulted in me incurring extra charges.
I escalated this to customer service and upper management, and was continually passed off to new people over and over, and have still not received any resolution weeks later. Furthermore, when I asked to have my case escalated to someone who was able to assist, I received no response to my multiple follow ups.
All in all, I do not recommend this company to anyone looking to rent a car. Their disregard for client service and client safety is deplorable, and they should be ashamed to claim otherwise. read more