As a proud Emerald Club member with National Car Rental, I feel compelled to recognize an…read moreexceptional professional who consistently elevates the customer experience "Jose at the LaGuardia Airport location". Jose embodies what world class service should look like. Each and every time I rent, he operates with a level of efficiency, precision, and professionalism that is both rare and refreshing. As a CEO, I deeply value individuals who understand that excellence is not occasional it is a standard. Jose delivers on that standard without fail. He anticipates needs before they are expressed, resolves matters with speed and clarity, and treats every interaction with a level of respect and care that reflects true pride in his work. His consistency is what sets him apart. In an industry where service can vary, Jose is a constant, reliable, sharp, and customer focused. Quite simply, Jose is one of the primary reasons I remain exclusively loyal to National. He is not just an employee; he is a strategic asset to the brand and a model of what frontline leadership should look like. Upper management should take note professionals like Jose are not just enhancing the customer experience, they are driving brand loyalty at the highest level.

Living in Queens, the National Car Rental by LGA is the reason we don't need to own a car. Not…read moreonly is it super convenient with robust options, but the service we've received at the location has always been amazing. From those who help us select the right vehicle every time, to the friendly folks at the booth, to the team at vehicle return--everyone operates with an affable professionalism that's hard to find these days. And just want to send a special shout out to Marilyn, who truly goes above and beyond every time we're lucky enough to encounter her. She just radiates kindness and she always goes the extra mile to make sure we're in the perfect vehicle for whatever our needs are at the time. The last time I rented, Marilyn was headed off for her break, and she literally turned around and came back to help me once she saw me walk in. That's the kind of service that's really special, and the reason why we're so glad to have National at LGA as our home base!

Worst enterprise! smells like weed and they never answer the phone I was on hold for 25min then the…read moreperson wouldn't even give me they name trust me. They also over charged my card and once my rental was over I also received unauthorized charges on my card buyer beware if you value your time money or credit card don't go here

Your driver's driving was absolutely terrible, though I wasn't quick enough to catch the license…read moreplate number. On Tuesday, April 21, 2026, at approximately 4:00 PM on Broadway in Elmhurst, traffic was stopped at a red light. I was attempting to parallel park along the curb--with a vehicle behind me even offering guidance on how to maneuver--when your company driver, who was stopped directly behind me, began honking his horn repeatedly while the light was still red. When the light turned green, I pulled away and abandoned my attempt to park--turning into St. James Street--specifically to allow your company driver to pass. However, as he continued to follow me, he still did not stop honking his horn aggressively from behind. Consequently, I pulled over to the side to let your company vehicle pass, and I took a photograph of the vehicle--as shown in the attached image--to inform your company that you should provide training and a stern warning to your employee regarding the importance of courtesy and proper driving etiquette. Thank you very much.

The car I recover was dirty and the gas wasn't full. I was on a tight schedule and had to take the…read morecar as is. I reported it when I returned the car. Thankfully the new manager Derick was very helpful and is providing a partial refund for the gas and inconvenience

I landed at LGA and waited for a shuttle for 45 minutes. I was not offered anything for my…read moreinconvenience. No apology or acknowledgement for their negligence. I will not use this location nor company ever again. Beware.

I picked up my rental elsewhere but returned it at this location. The return process was pretty…read morestraightforward. The Enterprise rep asked about a couple of existing damages on the car but I had photos and videos from pickup so everything was sorted out. Just a reminder to always take pictures and videos of your rental before leaving the lot. It can save you a lot of hassle. They have a shuttle from the rental office to the airport terminals, and from there you can take the free bus to 74th St-Broadway to connect to the subway so this was convenient. A few days later I got a call saying I was being charged for an extra day because the return hadn't been logged until the following day. I confirmed that I returned the car on time, and the representative was pleasant and removed the extra charge without any issues.

I've never had a bad experience at this Enterprise. I primarily register and rent through the app…read morewhich allows me to skip all the lines once I check in for my rental. By doing so, I'm able to talk to someone right away and get sorted on a vehicle. Any time I've had a slight hiccup on booking or availability or last minute rentals they've allowed me to pivot and get me on my way. Their service is great, everyone has been kind and helpful. Even on busy holidays they greet me with a smile. Every time I need to head out of the city I come to this Enterprise.

Dip was very kind and helpful and made me feel good about trying here for first time. Good cars/read more

PLEASE STAY AWAY FROM THEM!!! GOOGLE THEM FIRST !!!!…read more They wiLl charge you an additional 200 in optional insurance without disclosure or consent. If you show your car insurance, they will tell you it is not valid to force you to buy theirs (This is the #1 complaint in the internet about them) Also you will have to wait a month to get your deposit back and theN call them to refund it . They are NOT acreditated with the Best Business Bureau and you cant even leave them reviews in Google. I CANT BELIEVE THEY ALLOW PLACES LIKE THIS TO STAY IN BUSINESS.

I would recommend reading this review carefully, I rarely write reviews and this was definitively…read morethe worst rental experience I had. 1. 45 minute pickup delay and late fees despite that: My reservation was supposed to be picked up at 6:30 PM on June 5th. I showed up early but I was standing and waiting for my car along with 10-15 other people who were also waiting. I got the car and left the premises at 7 PM. I returned it at 7:25 PM and was still charged a late fee (there is a 29 minute grace period which should have been applied). I don't know what kind of business does not log the exact time someone picked up a car but this is borderline fraudulent. 2. Fuel fraud: When I picked up the car the fuel mileage was around 270-280 miles. I don't remember the exact number but assumed that they would have this logged somewhere - they did not. I specifically refueled and returned the car with around 290 miles left because I didn't want them to charge a fee. They charged an 80$ fee for refueling. I don't know what kind of business does not log the exact fuel level on the receipt at the time of pickup. Seems very convenient on there end. 3. Horrible customer service: I can't reach out to anyone at the airport to talk about this! There was a co-manager who was really nice and offered a 40$ rebate for the inconvenience and I'm trying to reach out to her to talk about this. But whenever I call LGA Avis, they just redirect me to their call center and the call center cannot direct me to their manager?? How am I supposed to talk with the manager? I live in Manhattan and this is in Queens?! I obviously don't have evidence of when I left the premises and what the level of mileage was because I assumed, as a smart business, Avis would have a record of this. But now im stuck having to call multiple times and file a dispute with my bank. Except for the nice co-manager, this was, excuse me for my language, an absolute shit show. Absolutely recommend staying away and you are more a than welcome to contact me with questions

I have just gotten off of a 3 hour flight anticipating waiting 10 minutes for my rental shuttle to…read moreAVIS rental from the airport. I have been outside for nearly 45 minutes now, and between my torn knee and this cold weather, myself and many other paying customers are upset. We were told after one shuttle was full that another would come quickly, but judging off of their time value this would be another 45 minutes. I am tired, $600 broker, and confused about this lackluster service. After making it to the kiosk, I have learned that this location is severely overworked and understaffed. There are two attendants who are accountable for nearly 50+ customers. The promise of the preferred line (which I am a member of) was reduced to us waiting 20 more minutes once inside. I realize that this is not an individual issue, but a structural issue. AVIS on Bowery needs to focus on having staff for the entire day, so a travesty like this won't ensue again.

. According to Hertz's own policy, the President's Circle status is intended to provide members…read morewith access to the best available vehicles and guaranteed status benefits, yet this location systematically ignores these standards As a President's Circle member, my consistent experience at this location (22 Marine Air Terminal) is deeply unsatisfactory due to operational practices that undermine the loyalty program. I have observed a systematic pattern where high-end vehicles are removed from the designated member zone and restricted exclusively to paid 'Upgrades.' In my previous visits, I have confirmed that instead of placing high-end vehicles in the President's Circle area, this location consistently stocks only low-end, economic vehicles in that zone, while higher-category inventory is hidden to force additional sales at the counter. I have visited several times just to observe, and seeing that my status is not respected, I have chosen to rent with Avis, where I am also a President's Club member. It is regrettable that you would rather lose valuable customers than stop manipulating prices to force paid 'Upgrades.' Furthermore, the quality of service is inconsistent and heavily dependent on the staff on duty; the treatment and transparency are noticeably better during the morning hours. I am not asking for a favor--I am demanding that you properly stock the President's Circle area with appropriate, high-end vehicles and stop the practice of withholding them. I expect this location to honor the loyalty benefits of the program.

they do not answer their phones…read more you go through all the options and every option that says 'speak to someone live' goes to a line that rings and then hangs up on you horrible customer service

I'm not sure why this location has so many negative reviews -- my experience was flawless. I was…read morehonestly nervous to rent here, but everything went smoothly from start to finish. I had a steal‑of‑a‑deal reservation through Priceline, there was no line when I arrived, and the pickup process was quick and easy. They even upgraded my vehicle. Special shoutout to Teressa -- she walked me through the options and add‑ons clearly without being pushy or overbearing. She deserves all the flowers. Overall, fantastic experience and I'd absolutely rent from this location again.

I saw many negative reviews about long wait, rude staff so I have prepared for the worst but I…read morethink I got it lucky. First of all I didn't need shuttle service so didn't have to worry about the long wait time for that. I just uber there. And my pick up time was 3pm. I guess that was their down time? Cuz nobody waiting and I was helped immediately. The male staff who took care of me was very polite and professional but yes some of the staff was nasty just by listening to their comversation with other customers. I got a Chevrolet Malibu and it was in good condition. They just washed it. Not sure if they cleaned it inside but it was acceptable. So all in all it was a very smooth process for me I was out in about 30 mins. I was very lucky.

Usually, we never rent cars coming to New York, because its not like California as to where…read moreeveryone uses or need a car. But when we spend time in Staten Island, or other parts of the region of the counties, its best we have our own transportation. Empire helped me out on the few days we were in town. Like the rebates, and deals with car rentals here. Their insurance rates are reasonable if you have good driving record.

Rented a 15 man sprinter van, booked months in advance. Was assured it was as advertised in…read morepictures. When I got the van, the tv didn't work, speakers didn't work, parts of chairs were broken, got a check engine light a few hours into driving. They offered no help over the phone. Was planning on and paid for a "luxury" sprinter van and I got the opposite. After I requested the tv and speakers to be fixed before the trip they said "oh those never work and always break" and offered no discount, that I could only cancel. They made no mention of them being broken in the months prior that I've had booked. Strongly recommend to rent elsewhere!