As a proud Emerald Club member with National Car Rental, I feel compelled to recognize an…read moreexceptional professional who consistently elevates the customer experience "Jose at the LaGuardia Airport location". Jose embodies what world class service should look like. Each and every time I rent, he operates with a level of efficiency, precision, and professionalism that is both rare and refreshing. As a CEO, I deeply value individuals who understand that excellence is not occasional it is a standard. Jose delivers on that standard without fail. He anticipates needs before they are expressed, resolves matters with speed and clarity, and treats every interaction with a level of respect and care that reflects true pride in his work. His consistency is what sets him apart. In an industry where service can vary, Jose is a constant, reliable, sharp, and customer focused. Quite simply, Jose is one of the primary reasons I remain exclusively loyal to National. He is not just an employee; he is a strategic asset to the brand and a model of what frontline leadership should look like. Upper management should take note professionals like Jose are not just enhancing the customer experience, they are driving brand loyalty at the highest level.

Living in Queens, the National Car Rental by LGA is the reason we don't need to own a car. Not…read moreonly is it super convenient with robust options, but the service we've received at the location has always been amazing. From those who help us select the right vehicle every time, to the friendly folks at the booth, to the team at vehicle return--everyone operates with an affable professionalism that's hard to find these days. And just want to send a special shout out to Marilyn, who truly goes above and beyond every time we're lucky enough to encounter her. She just radiates kindness and she always goes the extra mile to make sure we're in the perfect vehicle for whatever our needs are at the time. The last time I rented, Marilyn was headed off for her break, and she literally turned around and came back to help me once she saw me walk in. That's the kind of service that's really special, and the reason why we're so glad to have National at LGA as our home base!

Very good service even in the busy situation And the…read moreofficer give many good options for insurance I rented small car 1 day for 74.91 including insurance Will return again

Worst enterprise! smells like weed and they never answer the phone I was on hold for 25min then the…read moreperson wouldn't even give me they name trust me. They also over charged my card and once my rental was over I also received unauthorized charges on my card buyer beware if you value your time money or credit card don't go here

One star for price. Pretty much the single reason we're here & you're reading this…read more Two of the three stars for pleasant, trying-to-help-even-under-pressure front-desk and car return personnel. The fact that they were not surly by default, thanks to Budget org's apparently indifferent management, is a tribute to innate good nature. Because prior reviews about persistent understaffing are accurate. We didn't hit excessive lines the three times we entered this weekend (15-20 min wait) but Fast Track was NOT an option at all twice due to single staffer. And at this locale, Fast Track requires checking in at the desk. So no speedy, desk-free pickup anyway-- allow for min 20 min (and up to 2 hours during holidays) for pickup. Management must set office temp at bare minimum -- it was miserably cold inside and out for those poor workers yet they were still professional. Cons: TEST KEY FUNCTIONS (lights / heat / wipers / syncing) BEFORE YOU LEAVE THE LOT. Also, per other reviews, TAKE PHOTOS OF MILEAGE / FUEL / CONDITION & CLEANLINESS. Understaffing means cars are not serviced & prepped adequately when busy -- which is always! First car we were given had NO wiper fluid as we belatedly discovered after an hour. Only to find wiper nozzles clogged & not working. Returned and car also had zero fluid at pickup. The car being picked up next to us had zero gas and wouldn't even start. Both cars had dirty side windows & side mirrors, and large smudges on windshield, creating poor visibility. They're just too understaffed for details like that. And these are niche tips, but... If renting during a freeze, be aware that most SUV models in stock have in-arm nozzles and those were frozen solid in both models we were given, even after new fluid added to reservoir. Took over an hour with heat/defrost on high to get front fluid to barely spritz and rear never defrosted. Critical issue for safe highway driving in stormy weather. Also, Apple CarPlay only worked with cable (not Bluetooth) in our 2025 Telluride model after much troubleshooting by tech savvy driver. Not sure if fault with model or just its default (most videos suggested it) but if using iPhone be sure to carry a USB-enabled cable, just in case. Kia Telluride did seem roomier (passenger legroom and trunk when seats down) than Mazda CX90, but the Mazda had fancier & easier to use media displays. If that helps when choosing.

POOR CUSTOMER SERVICE AND RUDE REPS ALMOST LEAD TO A BRAWL AT THIS LOCATION!…read more Here you can expect long wait times and poor to no service at all! Read on.... I arrived an hour prior to my reservation pick-up scheduled for 11:00am on Sunday. Upon arriving, the line extended to the sidewalk outside, and only grew as shuttle buses dropped off people from the airport. There are two lines at this location, fast break and regular. The fast break line was virtually empty until I finally neared the counter at which point a shuttle was dropped off and the fast break line grew to about 4 customers, while the regular line continued to extend into the parking lot. The counter is severely understaffed and untrained. When the shuttle arrived tensions flared because there was no place for people to go and not one staff member ever intervened or addressed how to best form the line (granted at this point there is only one person at the desk because the other person left for over 30 minutes). I was next in line and the fast break line was the only line being addressed, and the rep refused to make eye contact with me to let me know it would be a moment or I would be next). I understand they get to bump ahead but even addressing each line every other turn would still honor their priority over waiting long periods of time. I DO NOT RECOMMEND THIS LOCATION. SERIOUS STAFF TRAINING NEEDED.

I've never had a bad experience at this Enterprise. I primarily register and rent through the app…read morewhich allows me to skip all the lines once I check in for my rental. By doing so, I'm able to talk to someone right away and get sorted on a vehicle. Any time I've had a slight hiccup on booking or availability or last minute rentals they've allowed me to pivot and get me on my way. Their service is great, everyone has been kind and helpful. Even on busy holidays they greet me with a smile. Every time I need to head out of the city I come to this Enterprise.

TOMMY gave us a very warm welcome when we returned the car…read more Not only was he welcoming, but profesional, helpful, respectful, answered all of our questions, and HONEST. Dear enterptise, Take care of Tommy, and he'll flip this place to 5 STAR SERVICE. Give my guy a BONUS He went the extra way

I was helped by Jawas. He is very friendly and helpful. The process was quick and efficient as well!read more

Excellent service from Dip at the counter. I went to 3-4 rental places before finding out about ace…read morerent a car. Walked in and Dip proivded excellent customer service from start to finish. Even helped me get the perfect car seats for my kids. Look for Dip if you go to ace to rent cars

Arrived on June 13 and the line was longer than any other time I had rented. Mohammed was the only…read moreperson at the desk and was doing double duty working on two screens. Jessie was running around trying to get cars sorted. I cannot imagine the stress the people who were cleaning the cars because there were none in the lot. WHOMEVER WAS WORKING THAT DAY - AT THE DESK OR BEHIND THE SCENES - DESERVE A RAISE BECAUSE THE CUSTOMER LINE WAS LONG...AND I WAS IMPRESSED WITH THE PATIENCE OF THE CUSTOMERS.

I would recommend reading this review carefully, I rarely write reviews and this was definitively…read morethe worst rental experience I had. 1. 45 minute pickup delay and late fees despite that: My reservation was supposed to be picked up at 6:30 PM on June 5th. I showed up early but I was standing and waiting for my car along with 10-15 other people who were also waiting. I got the car and left the premises at 7 PM. I returned it at 7:25 PM and was still charged a late fee (there is a 29 minute grace period which should have been applied). I don't know what kind of business does not log the exact time someone picked up a car but this is borderline fraudulent. 2. Fuel fraud: When I picked up the car the fuel mileage was around 270-280 miles. I don't remember the exact number but assumed that they would have this logged somewhere - they did not. I specifically refueled and returned the car with around 290 miles left because I didn't want them to charge a fee. They charged an 80$ fee for refueling. I don't know what kind of business does not log the exact fuel level on the receipt at the time of pickup. Seems very convenient on there end. 3. Horrible customer service: I can't reach out to anyone at the airport to talk about this! There was a co-manager who was really nice and offered a 40$ rebate for the inconvenience and I'm trying to reach out to her to talk about this. But whenever I call LGA Avis, they just redirect me to their call center and the call center cannot direct me to their manager?? How am I supposed to talk with the manager? I live in Manhattan and this is in Queens?! I obviously don't have evidence of when I left the premises and what the level of mileage was because I assumed, as a smart business, Avis would have a record of this. But now im stuck having to call multiple times and file a dispute with my bank. Except for the nice co-manager, this was, excuse me for my language, an absolute shit show. Absolutely recommend staying away and you are more a than welcome to contact me with questions

lga airport / car rental / multiple visits…read more +nice variety of cars. +shell gas station nearby.

. According to Hertz's own policy, the President's Circle status is intended to provide members…read morewith access to the best available vehicles and guaranteed status benefits, yet this location systematically ignores these standards As a President's Circle member, my consistent experience at this location (22 Marine Air Terminal) is deeply unsatisfactory due to operational practices that undermine the loyalty program. I have observed a systematic pattern where high-end vehicles are removed from the designated member zone and restricted exclusively to paid 'Upgrades.' In my previous visits, I have confirmed that instead of placing high-end vehicles in the President's Circle area, this location consistently stocks only low-end, economic vehicles in that zone, while higher-category inventory is hidden to force additional sales at the counter. I have visited several times just to observe, and seeing that my status is not respected, I have chosen to rent with Avis, where I am also a President's Club member. It is regrettable that you would rather lose valuable customers than stop manipulating prices to force paid 'Upgrades.' Furthermore, the quality of service is inconsistent and heavily dependent on the staff on duty; the treatment and transparency are noticeably better during the morning hours. I am not asking for a favor--I am demanding that you properly stock the President's Circle area with appropriate, high-end vehicles and stop the practice of withholding them. I expect this location to honor the loyalty benefits of the program.

I'm not sure why this location has so many negative reviews -- my experience was flawless. I was…read morehonestly nervous to rent here, but everything went smoothly from start to finish. I had a steal‑of‑a‑deal reservation through Priceline, there was no line when I arrived, and the pickup process was quick and easy. They even upgraded my vehicle. Special shoutout to Teressa -- she walked me through the options and add‑ons clearly without being pushy or overbearing. She deserves all the flowers. Overall, fantastic experience and I'd absolutely rent from this location again.

Jasmine and the whole team at thrifty were wonderful! Very accommodating, flexible, and helpful!read more

I have to say it was an absolute wonderful experience. Linda was heaven-sent! I had to get ther,…read morewhile in an Uber searching for a place I could rent a car using my debit card. Linda gave us directions on how to get there. Once there, she helped me rent a car, secure a temp EZ Pass and insurance, within record time, in order for me to get to work. On top of that, I left my Better Brella umbrella at the office. Linda called me and assured me that she would hold it for me (which she did, until my rental was over). I would definitely recommend them, and I would use them again if necessary. They were FANTASTIC!! Even the guys who checked my car out and in were nice. S/N: The car was cute and drove well. I only needed it for a weekend. Needed an economy car with great mileage.

Usually, we never rent cars coming to New York, because its not like California as to where…read moreeveryone uses or need a car. But when we spend time in Staten Island, or other parts of the region of the counties, its best we have our own transportation. Empire helped me out on the few days we were in town. Like the rebates, and deals with car rentals here. Their insurance rates are reasonable if you have good driving record.