As a proud Emerald Club member with National Car Rental, I feel compelled to recognize an…read moreexceptional professional who consistently elevates the customer experience "Jose at the LaGuardia Airport location". Jose embodies what world class service should look like. Each and every time I rent, he operates with a level of efficiency, precision, and professionalism that is both rare and refreshing. As a CEO, I deeply value individuals who understand that excellence is not occasional it is a standard. Jose delivers on that standard without fail. He anticipates needs before they are expressed, resolves matters with speed and clarity, and treats every interaction with a level of respect and care that reflects true pride in his work. His consistency is what sets him apart. In an industry where service can vary, Jose is a constant, reliable, sharp, and customer focused. Quite simply, Jose is one of the primary reasons I remain exclusively loyal to National. He is not just an employee; he is a strategic asset to the brand and a model of what frontline leadership should look like. Upper management should take note professionals like Jose are not just enhancing the customer experience, they are driving brand loyalty at the highest level.

Living in Queens, the National Car Rental by LGA is the reason we don't need to own a car. Not…read moreonly is it super convenient with robust options, but the service we've received at the location has always been amazing. From those who help us select the right vehicle every time, to the friendly folks at the booth, to the team at vehicle return--everyone operates with an affable professionalism that's hard to find these days. And just want to send a special shout out to Marilyn, who truly goes above and beyond every time we're lucky enough to encounter her. She just radiates kindness and she always goes the extra mile to make sure we're in the perfect vehicle for whatever our needs are at the time. The last time I rented, Marilyn was headed off for her break, and she literally turned around and came back to help me once she saw me walk in. That's the kind of service that's really special, and the reason why we're so glad to have National at LGA as our home base!

Very good service even in the busy situation And the…read moreofficer give many good options for insurance I rented small car 1 day for 74.91 including insurance Will return again

Worst enterprise! smells like weed and they never answer the phone I was on hold for 25min then the…read moreperson wouldn't even give me they name trust me. They also over charged my card and once my rental was over I also received unauthorized charges on my card buyer beware if you value your time money or credit card don't go here

One star for price. Pretty much the single reason we're here & you're reading this…read more Two of the three stars for pleasant, trying-to-help-even-under-pressure front-desk and car return personnel. The fact that they were not surly by default, thanks to Budget org's apparently indifferent management, is a tribute to innate good nature. Because prior reviews about persistent understaffing are accurate. We didn't hit excessive lines the three times we entered this weekend (15-20 min wait) but Fast Track was NOT an option at all twice due to single staffer. And at this locale, Fast Track requires checking in at the desk. So no speedy, desk-free pickup anyway-- allow for min 20 min (and up to 2 hours during holidays) for pickup. Management must set office temp at bare minimum -- it was miserably cold inside and out for those poor workers yet they were still professional. Cons: TEST KEY FUNCTIONS (lights / heat / wipers / syncing) BEFORE YOU LEAVE THE LOT. Also, per other reviews, TAKE PHOTOS OF MILEAGE / FUEL / CONDITION & CLEANLINESS. Understaffing means cars are not serviced & prepped adequately when busy -- which is always! First car we were given had NO wiper fluid as we belatedly discovered after an hour. Only to find wiper nozzles clogged & not working. Returned and car also had zero fluid at pickup. The car being picked up next to us had zero gas and wouldn't even start. Both cars had dirty side windows & side mirrors, and large smudges on windshield, creating poor visibility. They're just too understaffed for details like that. And these are niche tips, but... If renting during a freeze, be aware that most SUV models in stock have in-arm nozzles and those were frozen solid in both models we were given, even after new fluid added to reservoir. Took over an hour with heat/defrost on high to get front fluid to barely spritz and rear never defrosted. Critical issue for safe highway driving in stormy weather. Also, Apple CarPlay only worked with cable (not Bluetooth) in our 2025 Telluride model after much troubleshooting by tech savvy driver. Not sure if fault with model or just its default (most videos suggested it) but if using iPhone be sure to carry a USB-enabled cable, just in case. Kia Telluride did seem roomier (passenger legroom and trunk when seats down) than Mazda CX90, but the Mazda had fancier & easier to use media displays. If that helps when choosing.

Airport location.. ONE person working the counter. Over an…read morehour wait.. ridiculous Many people on line

TOMMY gave us a very warm welcome when we returned the car…read more Not only was he welcoming, but profesional, helpful, respectful, answered all of our questions, and HONEST. Dear enterptise, Take care of Tommy, and he'll flip this place to 5 STAR SERVICE. Give my guy a BONUS He went the extra way

The same impeccable service at another Enterprise Rental located at an airport…read more Customer service reps met us at the door and welcomed us inside. Furnishing as much information needed for our knowledge. They had to clean the car and another employee suggested giving us a van to avoid the wait. These employees know what it takes to make a customer happy however we did wait for the SUV. We also received a fantastic rare!

Omar is the best :) Professional very polite and nice…read more... Answer all the questions Nice and new car

Posting after attempting to resolve this privately. I was charged undisclosed fees at the counter…read moreand was asked to sign on a blank or incomplete screen before seeing the actual terms. The final bill included unexpected add-on charges that I did not knowingly authorize, and I was unable to get a clear explanation. I'm now in an active billing dispute with my credit-card company and hope the company will resolve this fairly.

On a recent trip to New York and flying in and out of LaGuardia, I rented a vehicle from Avis…read morethrough Priceline. I was looking for a vehicle that accommodate 6 people with a good amount of luggage and a car seat. A mini van seemed like the way to go and the pricing was pretty reasonable. To get here, you have to catch a shuttle from baggage claim. The office is about a mile from the airport. There was quite a long wait for the shuttle on the day we arrived as well as when I dropped off and needed the shuttle back to the airport. Luckily I was the first one off the shuttle on pick up day or else the wait would've been long to get checked out. Customer service was good at pick up and there was barely any interaction on drop off. I didn't even ever get a receipt after drop off. The vehicle itself was on the older side and had lots of wear and tear. Avis in my experience usually has a newer fleet of vehicles. There was a handful of scratches and dents so I made sure to take lots of pics before riding off the lot. I miss the days when someone would do a walk around with you before leaving. Inside the vehicle was not the standard of clean I am used to with Avis. There was dog hairs all over, smelled like smoke, and the windows were super streaky. When the car idled, it felt like it was going to shut off a few times. In New York traffic, that isn't the most safe feeling to have. At the end of the day, the vehicle did it's job. I have never had bad experiences with Avis, so I'm thinking it's just this location because of how busy it is. Their fleet is huge and I just probably got the one janky vehicle that's been through some adventures. I won't write the company off, but I will look at other companies when flying into New York.

I have just gotten off of a 3 hour flight anticipating waiting 10 minutes for my rental shuttle to…read moreAVIS rental from the airport. I have been outside for nearly 45 minutes now, and between my torn knee and this cold weather, myself and many other paying customers are upset. We were told after one shuttle was full that another would come quickly, but judging off of their time value this would be another 45 minutes. I am tired, $600 broker, and confused about this lackluster service. After making it to the kiosk, I have learned that this location is severely overworked and understaffed. There are two attendants who are accountable for nearly 50+ customers. The promise of the preferred line (which I am a member of) was reduced to us waiting 20 more minutes once inside. I realize that this is not an individual issue, but a structural issue. AVIS on Bowery needs to focus on having staff for the entire day, so a travesty like this won't ensue again.

lga airport / car rental / multiple visits…read more +nice variety of cars. +shell gas station nearby.

they do not answer their phones…read more you go through all the options and every option that says 'speak to someone live' goes to a line that rings and then hangs up on you horrible customer service

I'm not sure why this location has so many negative reviews -- my experience was flawless. I was…read morehonestly nervous to rent here, but everything went smoothly from start to finish. I had a steal‑of‑a‑deal reservation through Priceline, there was no line when I arrived, and the pickup process was quick and easy. They even upgraded my vehicle. Special shoutout to Teressa -- she walked me through the options and add‑ons clearly without being pushy or overbearing. She deserves all the flowers. Overall, fantastic experience and I'd absolutely rent from this location again.

I saw many negative reviews about long wait, rude staff so I have prepared for the worst but I…read morethink I got it lucky. First of all I didn't need shuttle service so didn't have to worry about the long wait time for that. I just uber there. And my pick up time was 3pm. I guess that was their down time? Cuz nobody waiting and I was helped immediately. The male staff who took care of me was very polite and professional but yes some of the staff was nasty just by listening to their comversation with other customers. I got a Chevrolet Malibu and it was in good condition. They just washed it. Not sure if they cleaned it inside but it was acceptable. So all in all it was a very smooth process for me I was out in about 30 mins. I was very lucky.

I have to say it was an absolute wonderful experience. Linda was heaven-sent! I had to get ther,…read morewhile in an Uber searching for a place I could rent a car using my debit card. Linda gave us directions on how to get there. Once there, she helped me rent a car, secure a temp EZ Pass and insurance, within record time, in order for me to get to work. On top of that, I left my Better Brella umbrella at the office. Linda called me and assured me that she would hold it for me (which she did, until my rental was over). I would definitely recommend them, and I would use them again if necessary. They were FANTASTIC!! Even the guys who checked my car out and in were nice. S/N: The car was cute and drove well. I only needed it for a weekend. Needed an economy car with great mileage.

Usually, we never rent cars coming to New York, because its not like California as to where…read moreeveryone uses or need a car. But when we spend time in Staten Island, or other parts of the region of the counties, its best we have our own transportation. Empire helped me out on the few days we were in town. Like the rebates, and deals with car rentals here. Their insurance rates are reasonable if you have good driving record.