Great cars, great prices, good service, no tricks. What else can you ask for from a rental company?…read moreThe staff is bilingual and courteous. Just follow the signs for Car Rental and you'll find where you need to go. You can check-in at the terminal when you arrive. Enterprise itself is on the 7th floor of the rental car structure.

Who the hell trains these people?!? The level of customer service is simply barbaric. I came in…read morewith a reservation for a Passat. Because of a train strike, they're out of cars. The people here seem to revel in telling me "too bad. We're out. You're going to have to wait at least 2 hours." There wasn't a single "sorry" or "we regret" or anything else in there. Nobody offered me water or a kind word or anything else. It reminded me of the South Park episode where the cable company employees get off on making things as difficult and horrible as possible for customers. In case you're wondering, no it's not because of the language barrier. I speak fluent German. These folks suck! Ok, after sitting here and allowing my rage to flow into this review they put me in a minivan. It's way bigger than I want or need, but at least I can get out out of here now. Up one star for finally doing something.

Client orient - zero! You are booking car for your needs,…read morebut you get any (only 2 variants) car that they have for same price. I order Mercedes A class or CLA (I need small good car) and take VW golf vagon.

This has been one of the worst customer service experiences I've ever had. Over a month ago, I…read morecontacted Avis about disputed charges on an international rental. They acknowledged the issue and claimed it was forwarded to their international team--but since then, complete silence. All I received was a copy of the rental agreement, which does nothing to resolve the actual problem. No updates, no accountability, and definitely no refund. Avis's customer support is useless once they've taken your money. The delay is unacceptable, and their lack of follow-through shows how little they value their customers--especially those renting internationally. If you're considering renting from Avis, don't. They are quick to charge and slow--or completely unwilling--to resolve issues. Save yourself the stress and choose a company that actually responds when something goes wrong.

DO NOT RENT HERE UNDER ANY CIRCUMSTANCES…read more I prepaid through Expedia for a rental car with Sixt at Düsseldorf Airport. My flight was delayed by 2 hours, but Expedia confirmed with Sixt that a late-arrival note was added to my booking. When I arrived at the counter, the agent acknowledged my reservation but refused to honor it unless I paid nearly €500 more because they were out of cars. I declined. Instead of resolving the issue, they marked me as a "no-show" and won't issue a refund, even though I was standing at the counter with proof of my confirmed booking. I was left without a car and had to make a new reservation for a later date at additional cost. This is not customer service, it's a scam.

​I reserved a car to be picked up at the Dusseldorf airport on October 14, 2016 and was quoted the…read moretotal price of $338.90. The car rental company did not have the vehicle available and said it would not be available the next morning either. They claimed to not have another comparable car but offered us an Audi at a hugely increased price. The only additional charge we should have incurred was $63 for one additional driver. At 10:30 p.m. on October 14, 2016, we had no choice but to accept the vehicle at the outrageous fee. I have never incurred such a situation although sometimes a requested car may not have been available but an upgrade was provided at no additional charge. The car rental company took advantage of us and I will never use them again or refer others to them. It was evident Sixt rental car company doesn't care about customer service when their manager at the airport location didn't provide a simple apology for this huge inconvenience at the time and as we have still never even got a response back from the company headquarters when we have contacted them about this issue. We were forced to absorb this astronomical charge and will continue to ensure anyone we know looking for a rental car company is well aware of this issue & their terrible business operations.