UPDATE*** four puppies we know of have been sick and/or died very early in their life. She gives out her puppies earlier than most breeders recommend.
THOMPSON is a family name. Don't be fooled by her own family's reviews. ***
I now know of three cases of sick/dead puppies from her. She is very unprofessional and loses her temper easily.
Just like Teresa, My family has a HORRIBLE experience with Diana. Not only did she treat my family cruelly, but she also accused us of trying to ruin her business and reputation, while we were just trying to save our pup. We had asked friends how to treat his seizures, and never meant her any harm. For some reason, she thought that by us asking for help, we were (intentionally) ruining her reputation. All we wanted was a healthy puppy to love.
We bought our little pup and three weeks later he was seizing every day. He couldn't be left alone. Diana had offered a new pup before ours had even passed, but we knew she would just put him down, and give us another sick one.... so we tried to fight to keep our baby healthy. What his health condition needed was 24/7 round the clock care and multiple doses of medicine a day.
YES, she DID offer another Puppy, but ONLY with invasive, and EXPENSIVE tests for Proof. As if the seizures weren't enough??
There was no trust at this point because she was already yelling at us in messages. She called us annoying when asking for help, she accused us of trying to maliciously hurt her business. All we want is for the truth to come out.
She will say we were an overwhelming group because of so many messages, but half of those were from before he was sick, sending cute videos and sharing our happy stories. Only at the end of the conversation did anything turn negative. She will say she felt attacked because the group chat had my whole family in it. But we were all in it, because it was easier to explain what was wrong with his health in one chat. There was no ill intention.
My family did not have the money to spend thousands on surgeries and medication... especially after spending $1800.00 on the puppy that would not be refunded without more than 2,000 more dollars in testing.
She has hurt a lot of families, and it's a shame that she didn't make it right with us. Had she made things right, I would not have given her a bad review on Yelp as well as google. I would have posted about the experience saying she did all she could. but she consistently made offers and then redacted them. She offered to take our puppy to the hospital, then took back her offer when we tried to set up a time. We are still hurt and confused. This is still a loss that is heavy in our hearts
I hope by sharing my story, another tragedy may be prevented. If you want to learn who Diana really is, look at the way she responds to reviews. There is no sincerity in her words. She cares more about her reputation than the people she has hurt. There are far too many cases that have shown her true colors.
Clearly, she doesn't have much faith in her production of puppies or she would have offered a refund or new puppy while watching ours seizure. He didn't have to suffer this way. Its a shame she put us all through that.
If you have had a good experience with Diana, then I am happy for you! Customer service is not her specialty. I encourage you to read the MANY comments and reviews that have been posted in great detail about what happened. After we posted our reviews, she had many fake ones in response to details we listed in ours. Look at the ones with lengthy detail. THOSE are the real ones read more