Inga and her crew at Tickled Paws are professional, responsive, caring, loving, thorough, and…read morereasonably priced -- what more could you ask for in a pet sitter?
We were going on vacation and needed someone to come in to feed our cats/scoop their litter/water the plants/bring in the mail. I followed a craigslist ad to the Tickled Paws website and e-mailed them with the dates and details of the services we needed. Inga responded within a day or so and we scheduled a free introductory session to discuss every aspect of what we needed, where things were kept, what the cats were like, etc. I appreciated that this introductory session was free because many places charge for this. I was prepared to pay if necessary, but it didn't make sense to me. I was impressed that Tickled Paws gets that this is essentially my interview of them, not a service they are providing me.
Inga was a pleasure to work with. At our intro meeting she brought a new client packet with any info I would want. She thoroughly explained their procedures and took the time to learn everything she could about my cats, our apartment, and what we wanted done. Both prior to and during the intro meeting she clearly explained their rates, etc. and was honest with the length of session that would be necessary to get done what we needed done. She gave us a new client discount and the total I ended up paying was less than I had anticipated by a significant percentage.
After the intro meeting, Inga sent me a .pdf of the signed service agreement and log in info for my client profile on their website. She responded quickly to the e-mails I sent her with some last-minute details and sent a follow up e-mail after the first day to let me know how it had gone. When I got home, the place was clean, the cats were contented and well-fed, and there was even a log on the table detailing what she'd done at each visit, whether she'd visited with the cats, etc.
Most importantly, at every stage of the process, I felt that Inga genuinely cared for my cats. She payed attention to what I told her about them, she tried to make friends with even my very shy cat, and seemed genuinely overjoyed at making progress with them. I'm definitely not the type of person who thinks of her pets as children, but it really was comforting to feel implicitly that the cats were being cared for with the sense of affection and duty I'd use myself.
After having been disappointed with the quality and price of service from similar pet care organizations in both DC and Virginia, I was so grateful for Inga and Tickled Paws. We'll definitely use them again.