Sir Grout was the first company that popped up in a search for "Grout Repair" and I am glad they did! Had cracked grout in ALL of the corners of our recently-renovated bathroom. Our contractor used regular cement grout instead of caulk or similar and within months it had cracked. Every step of the process was done in a professional, courteous, and timely manner. The estimator was on time, masked up, and tremendously knowledgeable. She provided several different options on the estimate for repairs, as well as information on WHY they use the products they do (epoxy grout vs. cheap caulk). Had a different estimate from another company the following week and did not feel nearly as comfortable with the estimator. Sir Grout was less expensive, AND repaired our cracked grout with a better product - the technician (Xavier) was right on time, and completed the work quickly and skillfully. He had a mask, protective booties, and plenty of drop cloths to ensure no footprints or stains in the work area or throughout the house. I would not hesitate to use Sir Grout again, and will be recommending them to all of my friends and family for their grout/tile repair needs! read more

My condo has a marble kitchen countertop that was terribly etched and stained. I had several people look at it. One wouldn't even attempt to fix it. Sir Grout's general manager Chrissie looked at it and was confident they could make it look a lot better. While there, she also observed the ceramic tile floors were in desperate need of cleaning and sealing with a painted sealer. The worker who showed up was terrific. The floor looks like new. The countertop was a challenge. Company owner Marc personally came the next day to work on it and when he left it did indeed look like new. These people are a pleasure to work with. From scheduling, to working, to clean up to following up - they are very customer oriented and driven to make sure the customer is happy with the results. If I could give them 10 stars, I would. I was so pleased with their work that I hired them to do several things at my residence also. Jamar honed and polished several marble tops we have, he cleaned and re-sealed the shower and polished our kitchen granite countertop. All around, great work, great workers and great experience. I wish they painted!!! read more

We had an absolutely wonderful experience hiring Sir Grout to refinish our Travertine Floors. My Husband filled out the on-line request for a consultation. In a very short amount of time we were given a consultation date. I met Chrissie at our house to go over our needs for the dull, dirty looking Travertine Floors to be refinished. She is so pleasantly outgoing, professional and just a very good communicator. She was listening to our needs and was truly sincere. When it was time for our appointment, I met the flooring Technician Jamar. He is an outstanding hard worker and showed great professionalism. They transformed our Kitchen floors, Master Bathroom and Half Bath floors into a beautiful NEW looking Travertine Stone with perfectly matched grout. The attention to detail and perfection of their craft made our decision....just the right one. Thank-you for an excellent experience. Andy & Kimberly Barringer, Huntersville, NC read more

Could not be more pleased with the work Sir Grout did to our master bath shower and kitchen counter. The shower looks like new after Jamar cleaned the tile and grout, and replaced the corner caulk. In the kitchen, the caulk along the corner of the counter top and backsplash was replaced. It too, now looks like new. Jamar wore shoe 'booties' in the house, was clean and tidy as he worked, and left no trace of work mess behind. After the work was done, I phoned in a question about an area in the kitchen, and with NO hesitation, Jamar said he would be out the next morning to look at it... and when here, he completely reworked one of the grout lines to make it look better. I was hugely impressed by Sir Grout's motivation to get it right and leave this customer 110% satisfied. Could not recommend Sir Grout more highly. read more

Sir Grout Charlotte provided excellent service. Ted came out to review our situation and give us an estimate. He was very knowledgeable and presented the estimate at that time. Jamar was assigned to our project. Dylan showed the first day as Jamar was finishing up a previous job. Dylan did a fine job. Jamar came the second day and spent valuable time trying to dry out our shower floor before sealing it. He explained that if it wasn't dry, we would have a bad smell. Jamar returned the following working day and completed our project quickly and beautifully. We truly appreciated his focus on a job done the right way! Everything looks and works well. If we ever have any other grout-related projects, we'll definitely call Sir Grout Charlotte. read more

Ted, the "Ambassador of Happiness", provided much insight on the condition of our grout on floors and bathrooms. His analysis was easy to understand and he thoroughly explained what we could expect from Sir Grout's service. Xavier and Curtis were super efficient and thorough and accomodated our concerns quickly, without hesitation. They gave us post service information and explained Sir Grout's customer satisfaction process. All three men are courteous professionals, expert at what they do. Highly recommend Sir Grout. read more

We had Sir Grout of Charlotte come out to handle some much needed tile and grout re-sealing. We asked for a quote first and the technician was friendly, responsive and the quote was very reasonable for the work we needed. They were on time, friendly, clean and respectful. They did exactly what we asked for and finished on time. We had zero problem getting the work scheduled with Scott. read more

Scott arranged for our master bathroom's shower and floor, tile-cleaning. They were on time and did a fantastic job. Robert was the tech and he showed me several grout color options before he began. He was very professional and completed the job quickly because he knew what he was doing. Had me review his work before he left. Definitely using them again! Nina Hilton Head Island, Sc read more

Scott and the Sir Grout team have been wonderful to work with. Scott was very knowledgeable and provided an excellent (and cost effective) solution to my grout problem. The tile in my bathroom looks almost brand new! Scott was courteous, prompt and most importantly, they did a fantastic job. read more

Sir Grout was a great company to work with. They were professional in every way and the results were better than i thought possible in an old bathroom with ugly grout. I highly recommend their service when you want to clean and fix what you have rather than do a complete remodel. read more

The process with Sir Grout was easy, effective, and with a great outcome. Really like the virtual estimate setup. Xavier performed the work and it turned out well. He provided fantastic recommendations based on our projects. Thanks, Sir Grout! read more

Would definitely recommend Scott Odom for grout restoration projects. He was professional, on time, provided a good value and one year warranty on his workmanship / products, if we had any issues. read more

Dylan and Curtis did a great job on cleaning, changing the grout color and sealing our floors. They were both very professional and answered all my questions. couldn't be happier with the results! read more

We used the service when we upgraded our bathrooms. The work was done in a timely fashion and on budget. Scott was pleasant and professional and I would recommend him and will use him again. read more

From beginning to end, Sir Grout provided professional and thorough service. The Sir Grout people were polite and friendly and did an excellent job renewing our tile, grout and marble. read more

Professional with great customer service. They did an excellent job on making my tile grout look clean and new. Would highly recommend.