We had a great time on the West Kelowna half day tour. Right from the start there was great…read morecommunication from owner Nick. He answered all my questions and definitely appreciated our business. No Vax pass required now that the mandate has dropped. AJ our tour guide called me the day of to touch base and remind me of where and when we would be picked up at our hotel. An was right on time. We were a group of 4 with my 80yr old father joining us. Not only did AJ open and close the van doors, he made sure that my father got in and out of the van safely and securely. I really appreciated the extra care. We visited 4 wineries - The Hatch was by far our favourite. AJ carried our bought wine, carried them back to the van and even was our photographer! At the end of the tour AJ dropped us at a restaurant that was on our way back to the hotel and then offered to deliver our wine back to our hotel. Definitely above and beyond! Thank you AJ and wicked wine tours. You will definitely be our next choice the next time we are in town. Highly recommend!

We went with Danny, what a good time! I highly recommend this tour, Danny was super hospitable and…read morecool to hang out with. He was very informative and knew a lot about the local wine game. Danny was also well liked amongst the winemakers and people presenting the wines. It was super fun and a very very good time. Thank you sooo much! Ps: we purchased many good wines.

Unfortunately, I must leave a low rating because wheelchair accessibility was very poor…read more The guide was exceptional and so apologetic. But, this was a teaching moment for her as this was her first time locking in and securing a wheelchair properly on the shuttle. For some of the trips between wineries, I had to hang-on to my seatbelt that was attached to the floor in order to avoid tipping over in my chair. The first trip, I had to have my partner ( who has a very bad back) bend over and hang on-to the rigid frame chair to prevent me from falling forward or backwards. The bus ride was very, very, hot due to the air conditioning vent being at the back of the bus avoiding the designated wheelchair spot altogether. Overheating with a spinal cord injury can require emergency medical assistance because people cannot regulate their temperature. All of these issues should must be rectified as soon as possible especially as you are advertising as a wheelchair accessible shuttle service. Drivers should, at the very least, have practical experience, and extensive training for assisting people with disabilities in a wheelchair...and for this reason only, my review is a 2 out of 5 stars. This is unfortunate because everything else about the tour was exceptional, and all of the wineries had accessible ramps and washrooms. The Okanagan Wine region definitely does not disappoint! I just wish I could have relaxed on the excursion and felt comfortable and safe. Regretfully, Derek Moxam

First time in Kelowna, this was a gift to my partner for his birthday! Worth every penny!…read more Judy was our driver/tour guide, and she was excellent. Knowledgable, funny and the woman knows her wine! Went to 4 different winery's plus lunch. A total of almost 6 hours start to finish. I would absolutely recommend this tour for anyone who, like us, loves wine tasting and doesn't want the hassle of driving.

We came here after seeing the winery on the Kettle Valley Train ride…read more It was very busy. You had to pre buy your wine tasting before entering the tasting room, however tasting was only $6 so not bad. We got to taste 5 wines and there were a lot of choices for white wine. We tasted a few that we liked and we all left with 2 bottles a piece. The young man who did our tasting was great and told us a lot about the wine. The lady who cashed us out was wonderful, friendly and told us about their wine points and we got $5 off our purchase for signing up. Great wine, just a bit busy and touristy for me.

4 stars as the location is stunning. Didn't try the wine but the pizzas are ok. Thin crust and a…read moretouch soggy. Service was good and the views make up for it

Absolutely amazing!! Darren went above and beyond! We felt like family by the end of it! The extra…read morepersonal touches were so very appreciated and the service was as good as it could have ever possibly been- AND then some! Thank you so much! Highly recommended and would definitely do it again. The side car upgrade was totally worth it!

We had a great time with Darren. He took such good care of us, all we had to do was get in and out…read moreof the vehicle. -and he even helped with that! His service includes picking is up from our hotel, taking us through four wine tours, dropping us at our restaurant for supper, picking us up from the Restaurant and then carrying our purchases to our room. You can't beat the service! We were also fortunate to meet his partner/wife who had a very thoughtful gift for us. Highly recommend!

I have done these types of touring in Kelowna and Osoyoos a few times - you should know, I am not a…read morewine snob. This was my first time in the Penticton / Summerland area. I absolutely recommend Grape Escapes and would give Dino a 6th star if I could. They packed a picnic for us (it was my gf and i), got to taste wines with chocolates, etc. Very knowledgeable, you can immediately tell he is well liked and respected by the wineries. Lots of knowledge about wine but also the history behind each winery. So if you are a newbie like me, or a sophisticated wine conoceour, I am confident you will still learning thing or two, and have a great time It was a great weekend. Thank you Dino!

Had a fantastic day wine tasting with Rod as our guide. We had a wonderful and diverse selection of…read morewineries and Rod was a great guide, seamlessly ensuring that we each were well looked after and also safe. With a very nice lunch included, this was an amazing deal. Can't recommend highly enough and with the huge number of wineries in the area, we will definitely book another tour with Grape Escapes.

We had an amazing day with Nigel from start to finish! He picked us up, drove us all around to six…read moredifferent wineries in Kelowna, cracked jokes, and taught us a great deal about wine and wine making. My fiancé and I were thoroughly impressed with how professional Nigel was while simultaneously making us feel like we were close friends. When we come back to Kelowna, we will definitely come back to Roots & Vines! You are in good hands with this company and you won't regret it. Plus, the price is well worth it! Highly recommended.

From the owner: Wine tours, Wine tasting, Brewery tours, Distillery tours & Adventure tours in Lake Country,…read moreKelowna, West Kelowna, Summerland, Penticton, Osoyoos/Oliver, Naramata and the Similkameen valley. Open all year! Winter Wine Tour - Snowshoe plus wine tour

Absolutely an amazing service. If you're looking for an amazing day around wine country, don't…read morethink twice, book them. Extremely professional, helpful, super responsive and they never hesitate to go out of their way to make sure you're looked after and have a special day. As a customer (and a small business owner myself), I can't recommend them enough.

WHAT AN AWESOME TIME!…read more Our friend booked this (party for six) and the bus picked us up from our resort (Playa Del Sol) at 10:45am. We proceeded to pick up another group of nine girls for a stagette party from another resort. Caleb was our driver and not only was he SUPER friendly, he was EXTREMELY informative and made great recommendations (Hello? We brought home six bottles of ice wine!) on wine (especially what was available in local liquor stores or not). We stopped at three wineries: Rollingdale, Indigenious, and Quail's Gate. We then dropped the stag party off at the boat while we went to Kalala Winery to try their 2016 Award Winning Icewine (luckily they had some in stock for us to take home!). We then drove down to the docks and switched places with the stag party and hopped on the boat with 'Nice-To-Look-At-Nick' for a stroll down the lake for a nice dip. It was really refreshing after a long day of wine tasting. Life vests were provided for us non-strong (read here: drunk) swimmers that wanted to jump in but didn't trust our alcoholic instincts. The water was fantastic! Nick was a great host as well. We arrived back at our hotel around 5:45pm so a full day! This was a great trip. I enjoyed, not only the wine tasting, but everything I learned from Caleb, a superb guide and our boat ride and swim with easy-going Nick. Very hospitable and such a great time! Highly recommended!

The front staff need help to understand customer service and be more respectful of the diverse…read moreclientele. Rachel who was helping us through the wine tasting was too assertive and not welcoming. She might be best in the back room filling in the orders and limit her customer engagement. It was not only Rachel though that was a turn off as the couple two tables over also had a poor experience. This lovely couple wanted to take in scenery and enjoy the experience, sadly they're attendant was also rushing along their first selection; they immediately left. Customer service is significantly lacking and the clear parking lot should have been our first indicator. Get rid of Rachel and maybe give some customer experience lessons to the younger lady as a teachable moment. The wine wasn't that great either as it is overshadowed by the arrogance and micro aggressions.

A very busy but still free tasting location hosted by a skinny tanned new Zealand gal who…read moreintroduced each newly poured wine without hesitancy. The wines tasted were presented in a categorized flavour theme than just white followed by just red. There was even a gal sporting a veil in the tasting crowd.