Even though the service has been lackluster, basically to under staffing in my opinion., the…read morehandful of times I've been there in the last 24 months, it was acceptable.
The food has always been very tasty.
I went tonight, I was disappointed that the chicken fingers were no longer on the menu.
But that aside, tonight when I placed my order in the Cabaret Room, my server informed me that they may be out of the shrimp cocktail.
Although I was disappointed, I understood.
Later, when the server brought the remaining items on the order, he apologize that they were out of shrimp cocktail.
Approximately 10 minutes later, (after I received my food) I saw a shrimp cocktail delivered to another table. Then, five minutes after that, I saw yet another shrimp cocktail delivered to a different table.
At that point in time, I went to the bar to ask the bartender "who is in charge". They asked me what the issue was, I told them that I had ordered shrimp cocktail and the server informed me that there possibly was no more shrimp cocktails. Then approximately 10 minutes after my food was delivered and then another five minutes after that, I saw two shrimp cocktails being delivered to other guests.
They bartender tried to sell me on the fiction that those orders came in ahead of mine, yet they also said that the orders were filled as they come in.
I do not understand how this could happen. But who knows.
Then, approximately 10 minutes later, the server comes up to my table with - guess what? A shrimp cocktail.
I stated to the server, I was informed that you had no more shrimp cocktails where did this one come from? Although he did not tell me where the shrimp cocktail came from, he told me that the shrimp cocktail was on the house.
Again, as I stated earlier, the food has always been tasty.
I do not blame the server as he only goes by what he is told. But the fact that he was told there was no more shrimp cocktails, and then to suddenly appear with another one, to lie to a customer is not acceptable.
Therefore, no matter who is performing, I have no plans to return to a venue where they are dishonest with customers.
Just to conclude, I paid my bill, tipped my server in cash, and left the shrimp cocktail on the table untouched.