6 reasons to think twice about save home heat…read more
This one goes out to female homeowners who might be especially vulnerable to smooth-talking HVAC salesmen. A week ago, I had a regularly scheduled maintenance visit with Save Home Heat. What followed was a beautifully crafted upsell: psychologically astute, layered, and intricate. It may have been an isolated incident, due to a slow February, or part of a larger corporate ethos.
The salesman tried to sell me a water heater, which I do in fact need, but also tried to say my 2019 furnace was basically beyond repair, and that I would need a new furnace, and because my AC was also the same vintage it would be best to get a new heat pump as well, for "peace of mind." The total came to $30,761.83. Here's exactly what happened.
1. The year prior, on a maintenance visit, Save Home Heat missed a critical repair, a major red flag, to fix the flue and combustion air for furnace. Flue and combustion air systems are key for safety, efficiency, and equipment longevity in fuel-burning appliances.
2. The salesperson tried to say what he called my 8-year-old furnace, which in fact just turned 7 in January, was old, meh (builder's grade), and pretty much beyond repair. He said the industry standard for my furnace was 12 years. The repairs they quoted me came to $3242.08. The salesguy said there were in fact probably more repairs lurking that he couldn't even see and best would be to replace the furnace altogether. Cost for a new furnace: $13,464.12.
When I did get a second opinion, as strongly suggested by friends, I went with Carbon Valley Heating & Air. Dale Moe, the Carbon Valley service manager, said industry standard for furnaces was in fact between 10 and 15 years, and my furnace was well worth repairing rather than replacing. Estimate for Carbon Valley's repair, for flue and combustion air for furnace, and for return air in basement: Cost = $1898.
3. The Save Home Heat salesguy mentioned my furnace was grinding, which it wasn't really doing. He also showed me an amp reading and said the motor was using more than was indicated. His reading was 2.41. Therefore, I would need a new combustion blower for $898. The specified amount on the nameplate is 2.35. When Carbon Valley came and did a reading, their reading was 2.2.
4. Save Home Heat, in their estimate, quoted a repair for the blower wheel ($431), blower motor replacement ($850) and for a pressure switch ($224). Carbon Valley said the blower was "not grinding nor compromised, was balanced and showed no signs of needing repair." Dale said the furnace would not be working with a bad pressure switch and this another unnecessary "repair."
5. Save Home Heat then went beyond suggesting I replace my furnace. (February, given its mild temps, was apparently a very slow month for the HVAC trade!) He said, since my AC was the same vintage as my furnace, and therefore on the edge of its life, why not consider replacing both the AC and the furnace and swapping in a heat pump? Again, for "peace of mind." A heat pump would save me money on propane and since they were replacing everything at once they could really get in there do a great job of modifying the return AirDrop and supply ducting. Cost for a new furnace and heat pump: $25,195.57.
6. Save Home Heat used the classic sale tactics of creating fear and urgency. The salesman mentioned this was all pre-tariff pricing--God knows how much the new 2026 pricing would be when it would be instated very soon. Also, he pressured me more by saying their offer was only good for February, giving me roughly a week to come up with a decision.
So my takeaway? Always get a second opinion for big ticket items. Always be skeptical and curious about every single line item. Work with a company that has proven its integrity and is worthy of your trust.
As for me, I cancelled my membership with Save Home Heat and will not be working with them in the future.