I have been a good client of his for the past 5 years. He has always done a good job. However, he crossed the line professionally when he started YELLING at me on the phone. RUDE and UNPROFESSIONAL!
To explain: His paperwork listing his services and pricing states that he will do a rush job (under one week) for an additional 15%. I contacted him when I realized I would need this expedited service in order to apply for Ca Covered in time for the deadline. I emailed to confirm that he could do it before I drove to Alameda to give him the paperwork. He emailed back stating it wouldn't be fair since he already had 80 returns to do. I was confused because I thought that is why I would be charged the 15%- to get bumped to the front of the line (after any other clients also paying that 15% naturally) He never responded so I called him the next day and he went OFF on me!! Started YELLING at me about how he doesn't have time to talk to me, and all I was trying to ask nicely- was- do you offer this service or not? Were his other 80 clients paying that 15% or not? He said they were not, so I am mystified as to why he offers a rush service but then become VERBALLY ABUSIVE when a good client asks to hire him in that capacity. RUDE and UNPROFESSIONAL! You have lost my business forever. I would Never speak (yell, actually) to a client like that- NEVER!
I found someone nearby ~ Sarkis Tax Service in El Sobrante~ that was able to get my taxes done in 3 days, no surcharge, was half the price and spoke to me like a normal human being. They now have my lifelong business. read more