"The customer is always wrong". Hillside insisted I pay a bill for about $280 from November 2022…read morethat they knew was incorrect because it included pruning that was not done. Owner Jim Hoteling in March 2023 told me that my failure to pay their bill raised "a red flag". He refused to send a revised bill and refused to restart service. Subsequently, I estimated the cost of the work that entailed blowing leaves that I myself missed as $150, sent Hillside a check for $150, and hired another landscaping company. Note that back in November I contacted Hillside that their bill was incorrect, but received no response. As I told Hillside, I am the sole caretaker of a terminally ill husband. Hillside's work was average but I wanted to keep them for the sake of continuity in my life of upheavals. I begged them to send a correct bill and restart service. I find their insulting and dishonest behavior to be sick.

They recently built a retaining wall and drainage system for us. Wonderful job in every way. The…read moreworkers were knowledgeable, helpful, hard-working, prompt, and personable. There was also prompt and frequent oversight by management. I will definitely use them again!

I am recently widowed and trying hard to make these major decisions. I had the contractor come to…read moremy home and explained that I just wanted my existing gutters covered and all new down spouts. I also needed new gutters for my newly constructed 3 season room. The contractor was very nice and agreed that my existing gutters were in good shape. He explained that the gutters would be cleaned and then covered and all new downspouts put in and then new gutters for my added room. I had a coupon for $300 less but the total was still $7100. I figured this was probably the going price but I was not given an itemized statemen. When The guys came to install, they did a great job, but were instructed to replace all my gutters! My son told me it was way too expensive for just covering existing gutters. Then, I wondered if the contractor gave me a price for all new gutters, eventhough he understood what I wanted. I contacted the company a few times, by email, to request to speak to the contractor and to provide me with an itemized statement. When I did not get a reply, I called and spoke to a woman who told me she could not provide an itemized statement; just the statement that was paid in full. So, I asked to speak to the saleman again and she said she would try. Still no answer. I guess this company gets their money and then ignores any requests. And these gutters are lifetime guaranteed?

TLC installed a terraced retaining wall along the side hill of our house. The job required tons of…read moreold tree, zebra grass, and other junk removal. The crew was extremely thoughtful and hard-working and the job turned out beautiful! They came to work on it daily and added top soil and grass seed where their equipment dug into the yard, unavoidably. Communication with the office was very efficient. They showed up to work as soon as able. The price was excellent. I highly recommend.

We moved across country and hired this contractor on the recommendation of our realtor. The…read moreservice was OK. Communication and accounting accuracy were horrible. Ethics were questionable. Specific examples: 1- The owner, Todd, failed to tell us that his quote for services did not include a $3-$4 per charge for gasoline. Our yard is less than 1/4 acre, easily handled by one fill up of the small tank on our own lawnmower. Was it really necessary to charge for a gallon of gas each time the lawn was mowed? And more importantly, not tell us in advance? 2- Todd raised the price of service twice, also without informing us in advance. 3- We mistakenly double-paid one month and did not receive credit for the extra $200 until pointing out the error. 4- We did not receive any bill for services for two months despite multiple requests to do so, both in writing and on the phone. 5- When we did finally receive the first bill, it included dates when the Binghamton area received significant rainfall, including one day when the area also got rain the day before and the day after. (I still get flash flooding alerts and warnings on my phone, and weather records are easily checked on the internet.) We gave him the benefit of the doubt, figuring he just listed service on every Monday as we had agreed, even if the lawn was actually mowed on other days of the week. All in all, we're betting that other contractors would provide equal service with better communication and more accurate price quotes.

We had Kopolow in to repaint two rooms in our home, including patching and sanding. They knew their…read morematerials, the finish level on their work was very high, and they cleaned up thoroughly. Pricing was clear and as-agreed.

What a wonderful company! Their prices were reasonable and the three young men that came to…read moreinstall gutters, covers and snow-bars did an excellent job. I will definitely use them on future properties. Imagine a polite and respectful crew that actually shakes your hand when they arrive and thanks you when they leave. They installed good quality products and solved an issue with drainage on the older gutter routing. Hire them!

The work was completed on time, and the technicians were knowledgeable and friendly, happily…read moreanswering any questions I had. They left the property spotless after the job. The office staff and estimator were professional, upbeat, and a pleasure to work with. I would highly recommend this company.