Something has changed with this business. I think they have lost the personal, compassionate, touch that should accompanying any adequate funeral arrangements.
For decades, my family has utilized this funeral home. I remember my grandmother's services being handled by this home. Years later, when my father was approaching his final days, he asked me to call "Sinatra'".
We were always treated with great care, compassion, and respect.
However, recently, I lost a very close family member. Unfortunately, I found out that a great many things had really changed at this business. I almost felt like I was a bother to them, asking too many questions, taking up too much of their valuable time. I felt like they were just fitting me between all their service obligations. The woman who had assisted my family, could have been reading from a very rehearsed script.
The services were pretty pricey and ran about $17K, but for that price and for any price, they should re-examine just what they are NOT providing their customers with, during an extremely emotional time.
Sadly, they no longer provide a personal, compassionate, experience for people who are undergoing one of the most painful times of their lives. read more