I had a small disaster with my laptop and took it down to Simply Fix It's Dalkieth branch.
Mack, the chap in the shop, was not only sympathetic and patient in the face of my obvious ignorance but was cheerful and identified the problem within minutes.
He then set about fixing the problem despite the fact that he was the only member of staff on duty and obviously had other trouble-shooting operations on the go at the same time (thus proving that it is not only women that can multi-task).
He had me back up and running and gave valuable advice to prevent the problem happening again.
First class service, delivered in a knowledgeable and friendly manner.... and to cap it all, a very reasonable fee.
The only criticism I have is for Simply Fix It's head office. I wrote to them complimenting them on their Dalkeith operation but never received an acknowledgement. This lead me to think that Mack was not given credit for his excellent service. For this reason, I can not give them the full 5 star rating. read more