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Simply Sweet Root

5.0 (4 reviews)

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Bloom Fresh Flowers - Alexandria's Best Florist

Bloom Fresh Flowers

4.4(66 reviews)
0.8 km
•$$

Our 26th wedding anniversary!! Bloom sent a gorgeous arrangement with orchids, roses, and a huge…read moreassortment of other flowers it smells divine... 1/9/19- another gorgeous arrangement from Bloom! 4/25/19 - OMG! A huge arrangement from Bloom! Measures 2'x2'! The entire office can smell the lilies, roses and lilac. So fresh and beautiful. Thanks to hubby for remembering our 27th wedding anniversary.

I placed an order in advance of Valentine's Day for a corporate gift to specifically avoid their…read moreVDay rush. I made sure to order in time for their cutoff to ensure same day delivery. A whole 24 hours passed and no confirmation of delivery, no word from the recipient that they had received the arrangement. I called very early the next morning and spoke to a woman who said she was the store manager. She said they normally send out email confirmations upon delivery and checked my order. Sure enough, she told me my arrangement did not go out same day. Additionally, she had the wrong address listed on their end. Not sure how that happened as I checked my receipt and it had the correct address. If I hadn't called to check on the delivery, the arrangement would have ended up at the wrong address. Very unhappy with the demeanor of this woman who was very non chalant at their mistake. She asked me what could be done to make up for the oversight. I asked her what she felt would be appropriate. She said she would make sure that the delivery went out "priority" and she would add some flowers to the arrangement to make up for it. I'm in California and called at 7:30AM PT / 10:30AM Eastern. I didn't receive an email confirmation of delivery until 8PM ET that night!! So much for her promise on "priority." Additionally, the address listed on my confirmation STILL had the incorrect address. I tried calling the store as soon as I received the email to confirm where the arrangement was delivered. No answer. I left a voicemail and asked for someone to call me back. I've given them more than 24 hours to respond and still have not heard from them. I am not familiar with the area as I live on the west coast, and I relied on Yelp to find a "good" florist. I carefully read through reviews for several rated florists and decided to go with Bloom Fresh Flowers. What a let down when there were other highly rated options to choose from. Extremely disappointed in the lack of customer care and service here.

Photos
Bloom Fresh Flowers - Brown Wedding

Brown Wedding

Bloom Fresh Flowers - Flossman Wedding

Flossman Wedding

Bloom Fresh Flowers - December 2009

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December 2009

Simply Sweet Root - florists - Updated October 2026

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