First... I don't know why the green check goes food & service auto checks, because it was FAR from…read moreeither. Also, it won't allow me to uncheck them.
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Whew!! Yes!!!! This review is ABSOLUTELY necessary... If I could rate ZERO stars, I would have. As with 99% of the other comments I just read... the WORSE S.K. I've EVER - in my existence of being in this universe!!! I've traveled all over and I frequent NOLA for business travel. I've always tolerated this located, because it was always in my route passing for meetings. Buuuutttt on 25th July, it finally put the nail in the coffin for me. ((hard, long, aggressive exhale))
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Ok, so I always get plant based smoothies.... I visit S.K.'s so much I'm at "champion" level. Ha! Ok, so yes, they are ALLLLLLLWAYS slow and go through employees like a bad pair of sneakers. I'm always laid back, but my patience is NOT for those who think they are above others! Especially when you make your own self look ridiculous!
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Waited in line for @ 10-12 mins before getting to the ordering screen... no problem. Pull up go order and I get my usual... "Plant-based pineapple spinach".... The guy responds with - "A what??! What kind of smoothie?" I repeats - 'plant based pineapple spinach'. He come again and say .."we don't have that! What's the naaaaamme of it?" I then state ... "Pineapple spinach - plant based... you're unsure what you have on your menu? Yes. That IS the name of it, did you change the name? Clearly that's the name of it. I order all the time." He pops off and say - "Ohhh no, you aren't going to talk to me like that! Good bye! Byeeee!" I was shocked, like - WTH!! Why is he pissed because he don't know the menu? So,I sit there... 3 mins - I made up in my mind THEN... I'm NOT MOVING! He comes back on the speaker "What are you having?"I say the SAME THING - Plant-based pineapple spinach. He responds .... "Pull around!" I get to the windows and he's telling me no such thing, that's not the name... but they have a vegan smoothie. I look at him like - ARE YOU KIDDING ME!!! Even if someone tell you a "vegan" smoothie - your next question will be, which one correct?? Correct?? No smoothie is name "vegan" itself... it's pineapple spinach. He then walks off and a lady come to the window and ask - "How can I help you?" I ask her is she a manager(pictured with her back turned - she's behind the RUDE guy). She states yes. At this point I'm ticked.... I tell her how RUDE her employee was and did they NOT -according to their menu board- have a plant based pineapple spinach - I order it all the time. She said it's called a vegan but let me look... . I say, you still will need to know what kind??!! She then say - We don't have time for lectures, I'm trying to help with your order. Well excuse the sh*t out of me. At that point I seen WHY the store is poorly ran, and can't keep employees!!! The managers attitude SUCKS too! I say again, can I please order my smoothie - I have somewhere to be, and have already messaged around too long on a simple order... I proceeded with ordering and substituting juice bases and blends... the manager then say.... You might should have gotten another smoothie with some many substitutes. I was take. aback, and said - WHAT!!?? Seriously. They need new employees/managers and all... I'm faCT - JUST SHUT THE WHOLE ESTABLISHMENT! Wow' just wow!
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I tell you this.... I'd NEVA, eeeeeeverrrrr go back to that location!! EVA!!!
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Please save your copy and paste reply of...."I'm sorry for your experience. We value your feedback. Email us with your concerns? Blah, blah..." terrible!!! Just terrible!!!! ((Eye rolls))
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As a business owner - THIS IS NOT HOW YOU TREAT CUSTOMERS! Certainly, not how you ALLOW YOUR EMPLOYEES TO HAVE TERRIBLE ATTITUDES, AND NOT HOW YOU MANAGE AN ESTABLISHMENT.