After searching around for a new mattress because I was moving into a new condo, I came across a place called Simply Elegant. A great sales guy, Robert, came and assisted me in finding the mattress most suitable for me. So I went ahead and put down about $850 for a brand new queen sized mattress.
Nothing special but getting this thing shipped into my condo has been a total headache. My condo requires you to book the elevator in advanced and is only available from 9am-6pm, essentially working hours. So my only option is to ship on Saturdays. The problem is, EVERYONE else in the condo moves on Saturdays because of this same issue. The result is the Saturdays are always fully booked. It has been so much back and forth trying to arrange the perfect shipping time when I am available, the shipping guys are available, and when the elevator is free.
This hasn't been an easy task and throughout this entire process, Robert from Simply Elegant has worked this through with me to get this mattress into my condo unit as soon as possible. He has flexed his shipping times in this part of the city to accomodate my available time on Saturday but that still wasn't enough since the elevators are always booked solid on Saturdays. Today, Robert got me to put him on the phone with the condo staff and he pretty much gave them an ear-full about getting this mattress into my unit. Lo-and-behold, it worked.
I'm not the type to be so aggressive and I felt pretty lame having to get someone else to fight this battle for me but I can't express how grateful I am for him and his company to go the extra mile to get me sleeping on the mattress I bought. Albeit mattresses are expensive but well some places could care less once they've received payment. But Simply Elegant will have a customer for a lifetime because of the effort made to provide amazing customer service. read more