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Standard Mortgage - A dress I bought

Standard Mortgage

(29 reviews)

Central Business District

Stammor was Once good(perhaps great), but has morphed into a mortgage company filled with broken…read morepromises, blatant negligence, and accusatory behaviors. Broken promises: (1) now on my 3rd mortgage in 15yrs with this company. During conception I was told 3x that I could do bimonthly payments prior to signing my final paperwork at closing. Lo and behold( not unlike others' reviews below) that did not come to pass. Post signing, I was told stanmor no longer does business with the company who managed that system. I was given a 3rd party's number to which no one ever has answered. Loan officer is no longer responding to my emails now (2) an escrow was automatically created to fund flood insurance I do not need. I was told this would be handled on 2 separate occasions over 2 mths and apparently is still lingering on. The lady has told me she was on top of it twice and I should not worry, but I was charged extra fees due to her broken promises and apparent negligence (3) when I called to inquire about these charges a separate lady tried to blow me off on a Friday afternoon. I challenged her attempt asking to talk to the previous lady who supposedly handled it 2x before. I was then placed on hold and coincidently disconnected from the call. Two follow up calls were then ignored. (4) following up on the Monday after, I was told via email that my calls were ignored due to my unfriendly behavior and the charges remain for an escrow I never had, never wanted, and never needed. Learnings: (1)do not expect anyone to pick up the phone. (2) if you do have someone accept your call, do not disagree or challenge anyone or you will be forced to have broken communication lines via email. (3) do not accept any requests to be placed on hold--no one will ever pick up(4) if you desire bimonthly payments and they agree, get it in writing. Mrs Julie B was my initial contact for my first 2 mortgages with stanmor and she never allowed this type of behavior. She wasn't always nice and sweet, but that's ok, because she got things done. Sorry I can't say the same or come anywhere close to a good comment now. Not sure what happened to this company since her departure, but it's seemingly gone completely south. Only reason 2 stars were given is because it once was good and I hope they can spring back. Comments above are related to both Baton Rouge and NOLA offices and the personnel therein.

Avoid this mortgage company if you can. Their policies around insurance claim checks are outdated,…read moreburdensome, and show a complete lack of regard for homeowners dealing with stressful situations. They require every insurance claim check to be physically mailed to their claims department in New Orleans if you don't live there for endorsement. They provide no assistance with shipping costs, and they even require you to include a pre-paid return label or check just so they can send the endorsed check back. The turnaround is quoted at 5-10 business days, which can easily delay urgent repairs. To make matters worse, they force homeowners to print and mail documents that could easily be handled by email or electronic signature. After a home disaster, this process adds unnecessary stress, delays, and potential interest charges as repairs are postponed. All of these issues could be resolved if the company were willing to work with insurers to approve funds electronically -- a standard practice among more reputable lenders. Instead, they choose policies that create additional financial strain for their customers. If you have the option to work with another lender, I strongly recommend doing so.

Simple Lending - mortgagelenders - Updated May 2026

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