Stammor was Once good(perhaps great), but has morphed into a mortgage company filled with broken…read morepromises, blatant negligence, and accusatory behaviors. Broken promises: (1) now on my 3rd mortgage in 15yrs with this company. During conception I was told 3x that I could do bimonthly payments prior to signing my final paperwork at closing. Lo and behold( not unlike others' reviews below) that did not come to pass. Post signing, I was told stanmor no longer does business with the company who managed that system. I was given a 3rd party's number to which no one ever has answered. Loan officer is no longer responding to my emails now (2) an escrow was automatically created to fund flood insurance I do not need. I was told this would be handled on 2 separate occasions over 2 mths and apparently is still lingering on. The lady has told me she was on top of it twice and I should not worry, but I was charged extra fees due to her broken promises and apparent negligence (3) when I called to inquire about these charges a separate lady tried to blow me off on a Friday afternoon. I challenged her attempt asking to talk to the previous lady who supposedly handled it 2x before. I was then placed on hold and coincidently disconnected from the call. Two follow up calls were then ignored. (4) following up on the Monday after, I was told via email that my calls were ignored due to my unfriendly behavior and the charges remain for an escrow I never had, never wanted, and never needed. Learnings: (1)do not expect anyone to pick up the phone. (2) if you do have someone accept your call, do not disagree or challenge anyone or you will be forced to have broken communication lines via email. (3) do not accept any requests to be placed on hold--no one will ever pick up(4) if you desire bimonthly payments and they agree, get it in writing. Mrs Julie B was my initial contact for my first 2 mortgages with stanmor and she never allowed this type of behavior. She wasn't always nice and sweet, but that's ok, because she got things done. Sorry I can't say the same or come anywhere close to a good comment now. Not sure what happened to this company since her departure, but it's seemingly gone completely south. Only reason 2 stars were given is because it once was good and I hope they can spring back. Comments above are related to both Baton Rouge and NOLA offices and the personnel therein.

Avoid this mortgage company if you can. Their policies around insurance claim checks are outdated,…read moreburdensome, and show a complete lack of regard for homeowners dealing with stressful situations. They require every insurance claim check to be physically mailed to their claims department in New Orleans if you don't live there for endorsement. They provide no assistance with shipping costs, and they even require you to include a pre-paid return label or check just so they can send the endorsed check back. The turnaround is quoted at 5-10 business days, which can easily delay urgent repairs. To make matters worse, they force homeowners to print and mail documents that could easily be handled by email or electronic signature. After a home disaster, this process adds unnecessary stress, delays, and potential interest charges as repairs are postponed. All of these issues could be resolved if the company were willing to work with insurers to approve funds electronically -- a standard practice among more reputable lenders. Instead, they choose policies that create additional financial strain for their customers. If you have the option to work with another lender, I strongly recommend doing so.

I can't recommend Mimi and Robyn highly enough. Mimi was wonderful to work with and she worked hard…read moreto get me approved and get me in the house that I wanted. Highly recommended!

Great experience buying my first home. Highly recommend Eustis Mortgage. They take all the stress…read moreand hassle out of getting a mortgage.

Adrienne was awesome throughout our whole process of buying our home. We had a difficult seller and…read moremany bumps in the road, but Adrienne helped us through all of it and got us into the home we knew was meant to be ours!

The patience of a saint! This angel showed us a million places and refused to let us settle even we…read morehad given up and wanted to just bid on anything to "Just get it over with". She knew our dream place was just around the corner. We Heart Adrienne!!!!

Looked up this company on facebook and met Josh and he had me owning a home in like 3 weeks with no…read moreproblem. I was surprised how easy everything was. Def will tell friends and families about this place. By far one of the best mortgage companies in the area.

From the owner: Lending for soon to be homeowners, Refinance, Interest Rate Reductions, Debt Consolidation, First…read moreTime HomeBuyers

The worst. Antiquated. Back woods policies. NOT CUSTOMER FOCUSED at all…read more When I I itially opened the account, this bank seemed to be the BEST THING SINCE SLICED BREAD... When you're a new customer they roll out the red carpet... But soon that red carpet turned Into an old dusty rug. The policies & procedures of this bank are outdated, relic in nature & waaaaayyyyy too time consuming. Without going into account sensitive details, a dispute process takes 90 days, provisional credits are provided relative to the case. Trying to get card services representatives on the line is even difficult WHEN INSIDE THE BRANCH. I have too many other things to contend with than to have to sit & hold the line, or wait 90 days for a dispute. This just isn't the bank for a busy business person. They're too behind the times. Late & lagging responses from bank individuals. They just recently instituted mobile banking... Good bye. I'll leave y'all for thr snails.

I love this Bank. The staff is extremely friendly and helpful. I was looking for a bank that…read moretreated you like family, not like a number. Where they know your name and ask how you are. The manager, Toni, is so very friendly and helpful. I would recommend this bank to anyone.

Worst mortgage company ever. You can't fix stupid! Been working with them for 4 months. Please…read morego somewhere else bc they are a waste of your time and effort.

From the owner: Gulf Coast Bank & Trust Company offers several personal & business banking services to the…read morecommunities in Baton Rouge, New Orleans, and surrounding Southeast Louisiana areas. Banking services include checking and savings accounts with online and mobile banking options as well as personal loans, home loans, business loans, and trust and brokerage services. Our mission is to strengthen our relationship with our customers by combining the values of old fashioned community banking that focus on individualized customer service with innovative, competitive banking products and trust and brokerage services. Simply put, we are The Bank That Cares About You!

We are so grateful to have been able to work with Marcus to purchase our home. Now only was he able…read moreto show us 10 house in 2 days, but once we made a decision him and his team had us at the closing table in just 24 days. Throughout the whole process Marcuse was professional, informative, and responsive.

From the owner: I can list your house for sale this week, and help you buy a new one! Call now to speak to an…read moreexperienced realtor!

If you are buying real estate in the French Quarter, there's no one better…read more We recently bought a condo as our second home in the French Quarter during the pandemic, and we were only successful due to Kim. Her tireless work and coaching (while we were 2500 miles away) led us to a successful outcome where others did not get the result. If you work with Ms. Kim, you'll be sure to get some straight answers and someone dedicated to getting the job done with a personal touch. We wouldn't dream of ever using anyone else.