The worst. Antiquated. Back woods policies. NOT CUSTOMER FOCUSED at all…read more When I I itially opened the account, this bank seemed to be the BEST THING SINCE SLICED BREAD... When you're a new customer they roll out the red carpet... But soon that red carpet turned Into an old dusty rug. The policies & procedures of this bank are outdated, relic in nature & waaaaayyyyy too time consuming. Without going into account sensitive details, a dispute process takes 90 days, provisional credits are provided relative to the case. Trying to get card services representatives on the line is even difficult WHEN INSIDE THE BRANCH. I have too many other things to contend with than to have to sit & hold the line, or wait 90 days for a dispute. This just isn't the bank for a busy business person. They're too behind the times. Late & lagging responses from bank individuals. They just recently instituted mobile banking... Good bye. I'll leave y'all for thr snails.

I love this Bank. The staff is extremely friendly and helpful. I was looking for a bank that…read moretreated you like family, not like a number. Where they know your name and ask how you are. The manager, Toni, is so very friendly and helpful. I would recommend this bank to anyone.

Looked up this company on facebook and met Josh and he had me owning a home in like 3 weeks with no…read moreproblem. I was surprised how easy everything was. Def will tell friends and families about this place. By far one of the best mortgage companies in the area.

From the owner: Lending for soon to be homeowners, Refinance, Interest Rate Reductions, Debt Consolidation, First…read moreTime HomeBuyers

Stammor was Once good(perhaps great), but has morphed into a mortgage company filled with broken…read morepromises, blatant negligence, and accusatory behaviors. Broken promises: (1) now on my 3rd mortgage in 15yrs with this company. During conception I was told 3x that I could do bimonthly payments prior to signing my final paperwork at closing. Lo and behold( not unlike others' reviews below) that did not come to pass. Post signing, I was told stanmor no longer does business with the company who managed that system. I was given a 3rd party's number to which no one ever has answered. Loan officer is no longer responding to my emails now (2) an escrow was automatically created to fund flood insurance I do not need. I was told this would be handled on 2 separate occasions over 2 mths and apparently is still lingering on. The lady has told me she was on top of it twice and I should not worry, but I was charged extra fees due to her broken promises and apparent negligence (3) when I called to inquire about these charges a separate lady tried to blow me off on a Friday afternoon. I challenged her attempt asking to talk to the previous lady who supposedly handled it 2x before. I was then placed on hold and coincidently disconnected from the call. Two follow up calls were then ignored. (4) following up on the Monday after, I was told via email that my calls were ignored due to my unfriendly behavior and the charges remain for an escrow I never had, never wanted, and never needed. Learnings: (1)do not expect anyone to pick up the phone. (2) if you do have someone accept your call, do not disagree or challenge anyone or you will be forced to have broken communication lines via email. (3) do not accept any requests to be placed on hold--no one will ever pick up(4) if you desire bimonthly payments and they agree, get it in writing. Mrs Julie B was my initial contact for my first 2 mortgages with stanmor and she never allowed this type of behavior. She wasn't always nice and sweet, but that's ok, because she got things done. Sorry I can't say the same or come anywhere close to a good comment now. Not sure what happened to this company since her departure, but it's seemingly gone completely south. Only reason 2 stars were given is because it once was good and I hope they can spring back. Comments above are related to both Baton Rouge and NOLA offices and the personnel therein.

Avoid this mortgage company if you can. Their policies around insurance claim checks are outdated,…read moreburdensome, and show a complete lack of regard for homeowners dealing with stressful situations. They require every insurance claim check to be physically mailed to their claims department in New Orleans if you don't live there for endorsement. They provide no assistance with shipping costs, and they even require you to include a pre-paid return label or check just so they can send the endorsed check back. The turnaround is quoted at 5-10 business days, which can easily delay urgent repairs. To make matters worse, they force homeowners to print and mail documents that could easily be handled by email or electronic signature. After a home disaster, this process adds unnecessary stress, delays, and potential interest charges as repairs are postponed. All of these issues could be resolved if the company were willing to work with insurers to approve funds electronically -- a standard practice among more reputable lenders. Instead, they choose policies that create additional financial strain for their customers. If you have the option to work with another lender, I strongly recommend doing so.

The Crozier Team is an awesome team to work.. I have been sending clients to Rick Crozier for over…read more10 years...never had a disappointed buyer!! Rick will go above and beyond to get your loan close on time and give you the best rate and deal. He will follow up with the agent to let them know the status of the loan. He will also follow up with the buyers after the loan has close to see if everything is ok. If Rick doesn't have the type of loan that you are looking for... He will help n recommend some body for u!! So far I have been extremely happy with the services that my buyers been getting. Keep up the great work!!

For as long as I've known Rick (+10 years) he's been "right there" for his clients. Once, while I…read morewas visiting New Orleans, Rick and I were at Cafe du Monde, and over coffee a past client walked up to Rick to thank him for the help he'd given the year before. I've even heard Rick tell me stories of how his team helps the community, even those people who wind up NOT getting a loan through The Crozier Team. That's what I call a team player; he's in it to win it by being the best version of himself - and leading that way - possible for his team, his clients, his community. Full transparency: I've not gotten a loan through Rick's services (I live in California) but I've introduced my own friends and clients who live in NOLA to The Crozier Team. See for yourself. Give the office a call, book an appointment, and see how they can help you!

Adrienne was awesome throughout our whole process of buying our home. We had a difficult seller and…read moremany bumps in the road, but Adrienne helped us through all of it and got us into the home we knew was meant to be ours!

The patience of a saint! This angel showed us a million places and refused to let us settle even we…read morehad given up and wanted to just bid on anything to "Just get it over with". She knew our dream place was just around the corner. We Heart Adrienne!!!!

Levy and team are spectacular when it comes to helping small business owners with Mortgage loans…read moreand refinance. When banks were taking the time and asking for a lot of documents, Levy was able to provide multiple options and help out. This team has a good network and I am glad I ran into Simple Lending from Mortgage Dynamics.

Awful customer service. Can't get factual answers about your account when you really need…read moreinformation. Lots of fees and info in these fees not easily accessible. I was accused by a manager of doctoring my credit report so that their trade lines?? didn't show up as if we were trying to get out of paying them. That's crazy because our loans are deducted automatically out of our monthly deposits. This happened when we were in the process of getting a home equity loan which we decided against for many reasons but mainly the way we were treated. Take your business elsewhere would be my opinion.

Was ok when they were GNO now that they are EPIC it's a no for me. I decided I will be taking my…read moremoney to Chase. The rep I spoke to wasn't even the representative handling my account. Dacia acted as if she didn't want to be at work. To me you patronize a business you should be shown a little more customer appreciation. I have been with this bank 15 years. I don't do business where I am not appreciated.

Greatest mortgage company ever treat you like family do all…read morethey can help you Har is a very personal touch. I had no problems getting what I needed things done