Dr. Hawkins in his staff have provided me and my children with excellent, complete comprehensive…read moredental care over the last 10+ years. As a privately owned dental service Dr. Hawkins is gentle. Conservative with his treatment and very up-to-date on dental technologies. I've always had the best experiences at Burleson Smiles.

Went to the office yesterday for the first time.Was so happy with my choice.Staff and Dentist were…read moreso nice.I have alot of medical problems,they listened and we came up with a plan.So glad I found them and would encourage everyone to call them.

I hadn't been to a dentist in 10 years until I broke a tooth. This place fixed it and found other…read moreissues. I got the money together and went back asking to take care of things in a specific order (based on my funds and another treatment plan). But instead, Holly Schmitt, the office manager, refused all treatment, refused a refund for pre-paid services they did NOT perform and the cops were called on me while I was in my vehicle. Even the officer was confused and said I had every right to be in a public parking lot. Holly also lied multiple times about what the dentist said, telling me, "Doctor's orders and priority." She wasn't happy when I said that's not what the doctor told me. Dr. said, "It's your money, it's your mouth, we can do what you want." The cherry on top, I finally found and sent an email to 'corporate'. Few days later, Holly sent me a "Release of all Claims" form with a built in non-disclosure/confidentiality agreement. Asking me to give up my rights in order to receive a refund on services you didn't provide, is shady at best. Thank god this is not normal and the other dental offices I've been to have even asked; why weren't you allowed to make decisions for yourself, who are these people, what office is this, and are telling all their colleagues. I've had 3 appointments in 3 weeks with a different doctor, in the exact order I wanted treatment done with 0 complications. Save yourself the trouble, and go somewhere else!

Nearly a year ago, I entrusted Monarch Dental with extracting all of my teeth and providing…read moredentures. Since that procedure, I have experienced ongoing problems because the dentures do not fit properly. They are uncomfortable, unstable, and make it extremely difficult for me to eat and live comfortably. I have repeatedly raised these concerns, yet I am now being told that the problem is my fault and that no correction will be made. I strongly disagree. I paid a significant amount of money for professional dental services, and I expect the work to be done correctly. Properly fitting dentures are not optional -- they are essential to my health and quality of life. As an older patient, this experience has been both physically and financially burdensome. I believe I deserve accountability and a reasonable effort to correct this issue. I am formally requesting that this matter be reviewed and resolved promptly. I am simply asking for properly fitted dentures and fair treatment

They will give you services that you do not need because they are afraid of getting sued. Poor…read morecommunication and they will waste a lot of your time. Funny their other Yelp page had one star......now all of a sudden they have a new page with the first review being five stars....yea you can't tell me that someone working there didn't write that one. Another thing they charge an extra $15 for COVID sanitation fee. Did you not sanitize before. Also looking at this picture of the table in your lobby....not really sanitizing to well.

Everyone here is very nice and informative. The hygienist Taylor is awesome! I would highly…read morerecommend going here

I waa looking for a new dentist and I was so excited when I found Good Faith. Not only are they…read moreright next door to our orthodontist but they also had great recommendations!The reviews did all the justice! All off the staff is amazing and welcoming from the front desk to the hygentists to the dentists. They also keep you entertained with TVs on the wall and the ceiling! We met with Dr. Cook. I really appreciated that he was thorough and nice. All his recommendations made sense it didn't feel like he was try to upsell me on services. They also offer payment plans depending on the services. Looking forward to keeping my family's smiles healthy!

I am extremely disappointed with the way I was treated by Nicole when I called to cancel an…read moreappointment. I was genuinely very sick and not well enough to come in. I was not canceling because I changed my mind or had something else to do. What makes this experience even more upsetting is that the office was working me in as an emergency because I have been having significant tooth pain. That pain is already difficult enough to deal with, and I am also concerned that it may be contributing to or worsening the migraines I have already been struggling with. When I explained that I needed to cancel because I was too sick to come in, Nicole's immediate response was to inform me that there is a $50 cancellation fee, followed by saying that she would "go ahead and waive it" for me that day. While I appreciate that the fee was waived, the way the conversation was handled felt completely lacking in compassion. There was no acknowledgment of how sick I was and no apparent concern about the tooth pain that was serious enough for the office to work me in on an emergency basis in the first place. What bothered me even more was that Nicole did not initially offer to reschedule the emergency appointment so that the tooth pain could still be addressed promptly. Considering the circumstances, I would have expected someone to say, "I'm sorry you're so sick. Let's see when we can get you back in so we can take care of that tooth." Instead, I felt like I had to be the one pushing the conversation forward while I was already sick and exhausted. I then asked whether I could simply keep my original appointment, which was not even until October. Nicole told me she would have to check whether there was availability. After checking, she offered me a morning appointment. I explained that I have to work, and she then mentioned another time after I get off work the following day. But again, there was no sense of urgency about getting me rescheduled because of the dental pain. That is what frustrated me the most. Patients are not just appointment slots, cancellation policies, or $50 fees. They are human beings, and many of them are calling a medical or dental office because they are sick, frightened, exhausted, overwhelmed, or in pain. Healthcare is one profession where compassion should never feel optional. Someone can absolutely follow office policies while still treating a patient with kindness and empathy. Unfortunately, my interaction with Nicole left me feeling that empathy was sorely lacking. When a patient who was scheduled for an emergency visit because of significant tooth pain calls to say she is too sick to come in, the response should not begin and end with a cancellation fee. There should also be some concern about getting that patient taken care of. People working directly with patients need to remember that there is a human being on the other end of the phone, and they may have no idea what that person is dealing with at that moment. A little compassion and an offer to help reschedule an urgent problem would have completely changed this interaction. Instead, I ended the call feeling more frustrated and uncared for than I did when I made it.

I had teeth extracted by them about 5 years back and that went well. I had to find a new dentist so…read moreI picked this location and was seen six months ago for the first time. The dentist told me that I needed to have a tooth extracted and told me what the insurance would pay. I told her there would be no extractions done. Receptionist gave me a date and time for next appointment and I marked my calendar. I then get a call my appointment needed to be changed as the doctor was on vacation and I told her that I was scheduled a week later and all she wanted to do is argue with me that I was wrong. Went to my new date appointment and the girl doing my X-rays said I was there for an extraction and a crown and I told her no. I was there for a routine six month exam. Was not told that I would not have Dr. Sohi - the dentist that came in said she was filling in and if that was okay. Kind of late to ask me that. She continued to check my teeth and then cleaned them while giving me a shower at the same time. I mentioned to the girl that did the X-rays about the appointment mix up and she went on to say that I called in January to change the date which I never did. She wanted to schedule my next appointment and I told her no that is fine. I feel that this office just wants to keep selling you services that you do not need or want. I will continue looking for a new dentist just as I did six months ago.

I have been through two extractions from other clinics and they were painful and hurtful experienc…read more I was scared for my third one but Dr Arsh at burlinson dental treated me with the atmost care and surprisingly there was zero pain. I would recommend Dr Arsh to all my friends and family. She was the best

In August 2023, I began treatment with Aspen Dental and financed $6,978.45 through CareCredit. Part…read moreof my treatment plan included clear aligner treatment. I was informed that my final tooth extraction needed to be completed by an outside oral surgeon because the office did not have a surgeon who could perform the procedure. My understanding was that I would be referred to a specialist and then return to begin my aligner treatment. That did not happen. I never received the referral or the aligner treatment that I am disputing. Despite multiple attempts over the past several years to get answers, I have struggled to get a resolution. I recently learned that my CareCredit dispute was denied because Aspen Dental reported that I had received all of my services. I disagree with that conclusion and have requested copies of my records and the documentation supporting that determination. I also sent a formal written request to Aspen Dental, but I have not yet received a response. My goal has never been to avoid paying for services I actually received. I am simply asking for a fair review of the charges for services that I believe were never provided and for the documentation supporting Aspen Dental's position. I hope this matter can be resolved promptly, but based on my experience, I cannot recommend this office until it is.

Apparently they close 2 hours early on tuesdays but will still allow you to make an online that…read moreday! That way you can waste your time driving up there. The receptionist was flat out rude and highly unprofessional about the whole thing.! Not to mention they had a big "WALK INS" sign on the door so I couldn't only imagine if I was a walk in.

Upon reviewing my itemized bills, I noticed that protection plans are being charged to insure…read moredental work without this information being clearly disclosed beforehand. These charges weren't brought to my attention, nor were they explained at the time of payment--itemized receipts were only provided when specifically requested. This is the first time I have ever been charged a protection plan to insure dental work, and when I raised the issue, I was told that it was too late to reverse the charges. At no point was the fee pointed out to me; instead, it was added to my bill without explanation, making it seem as though it was intentionally slipped in without my knowledge. Given that the office cannot guarantee their dental work for a reasonable period without these extra charges, and considering the lack of transparency and the addition of what I see as unnecessary fees, I will not be going back to this practice. I believe it's important for practices to be upfront and honest with their billing, and unfortunately, my experience did not reflect this standard.

I would like to share our experience with Ballard Dentistry. My elderly mother-in-law lost her…read morefiling on one of her teeth and came into the office to have a crown placed. Our experience was nothing like Justin C. who wrote a review about his experience on Dec 8, 2025. We did not experience any high pressure sales tactics. In fact the opposite. When asked by Maddie the treatment care coordinator if she wanted to insure her crown my mother-in-law declined and that was all that was said about buying insurance. The office staff are friendly and efficient. Dr Proctor was excellent as was his assistant Christine.The office space is clean and updated. We had a excellent experience with Ballard Dentistry and we would highly recommend Ballard Dentistry.

They apparently don't know how to answer a phone .I don't see why they have a phone if they can't…read moreanswer it I've been calling for a week now trying to get a hold of them.

They went from 150$. To pull a tooth all the way to 250$. When they found out i have to have a…read moretooth pulled. Thats how they treat you. Not me I will pull it myself first

Wasted our time, no accountability, and zero apology…read more I took a full day off work to bring my son to a dentist appointment that was scheduled by this office during our last visit. We showed up on time, only to be told at check-in that my son wasn't eligible to be seen yet because--according to their records and our insurance--he needs to be at least 6 months past age 3. So why was the appointment scheduled in the first place? Why did we receive multiple text reminders and confirmations leading up to the day of the visit, if we weren't actually eligible? No one apologized. The front desk staff casually offered for us to keep the appointment if we want to pay out of pocket. Obviously no.

They can get u in quickly. But their $ have gone up extremely over the last yr.....no longer…read moreaffordable. Use to be the cheapest in the area....so sad to be forced to look else where