I was referred to Simple Appliance Repair by the manufacturer of my out-of-warranty microwave/convection oven which had a non-functioning turntable motor. Gus initially seemed nice, and competent. He came and diagnosed a faulty turntable motor (as I expected). He told me the part was hard to get, but he found one. I agreed to the repair. He installed the new motor, which was not OEM, a week or so later. I quickly realized it did not work properly and notified him. He promised to get a new motor. This was in November. He then failed to contact me and keep me updated. I had to keep asking--repeatedly. Eventually, on March 2, he told me the motor was in. I asked him when he would install it--and he never replied. I asked again--and he never replied. It is now April 7 and I have not heard from him at all. Repeated calls and texts have gone unanswered. I believe he has blocked my number. It is NOT okay that he is ghosting a customer who paid him over $400!
He has VERY POOR COMMUNICATION SKILLS AND CUSTOMER SERVICE. I emphatically DO NOT RECOMMEND him. Alas, five months on, I am still left with a broken appliance, am out over $400 for a failed repair, and have little or no recourse to recoup my losses. I also see here that there are four other reviews and two very closely match my experience. 50% is not good. I guess I should have checked here first!
Also, please note: "Simple Appliance Repair" is NOT a company with multiple employees and accountability. This is ONE GUY, Gus. If you call his phone number, he may answer, or you may get a sophisticated AI-generated answering service that creates the false impression of a larger organization. It is no such thing. Beware! read more
