I chose to come here after moving into the area because I thought it was super convenient. However, the convenience is not worth it. The hygienist I had was great and very friendly but all the other staff seemed to be stuck up, rude or just unhappy to be there. The dentists themselves do good enough work but have terrible chair-side manner and show no personal interest and it's the same with the assistants- it seems to be all strictly business all the time and is not a welcoming or comforting environment- it feels overly clinical. After only two visits (1 cleaning and check up and one to have fillings done), I decided to take my business elsewhere. Even though I can't walk to my new dentist, the difference between the two places is like night and day. I suppose it's a good enough option for students living on campus and others who may not want to commute/drive elsewhere, but if you have the option to go elsewhere, I would. read more

This review is based on ~15 years of experience. I started with SF dental when they first opened back in 2007/8. At the time, Dr. Yee appeared to be invested in his patients spending a reasonable amount of time per appointment. As time as passed it seems that my time with the dentist were getting shorter and shorter. Before I stopped going to this clinic, Dr. Yee was extremely late, and the time spent with him was (what felt like) less than 1 minute. He didn't even see me the last time I went! It honestly feels like Dr. Yee has figured out being a dentist and now he's more focused on being an entrepreneur, expanding his office and hiring more dental hygienists. As of my last experience I give 1 star, but honestly he does quality work. My orthodontist complimented the Veneer work that Yee did so +2 stars for that. Oh, the secretarial staff is best described as brusque. read more

I came here since 3-4 years ago. They took care of my wisdom tooth and did a lot of fillings for me. The wisdom tooth only took 10 minutes! Well it's possible that my wisdom tooth was a simple one. But they are indeed very professional and quick. read more

Went here as I am away from home and needed to go to the dentist. I had mild pain in one of my teeth and thought I should get it checked out. I was asked repeatedly if there was any cold or heat sensitivity, i consistently responded with no and that temperature sensitivity has never been a problem and that i only experienced pain when chewing/biting. The dentist (not sure of whom, and my bill does not list the name and it is not one listed on their website) after stating that he could see decay chose to conduct a pulp vitality test without my consent and despite the knowledge that I did not have cold sensitivity. This maybe 30 second test set me back an additional $70. They then proceeded to attempt to sell me on the use of composite fillings instead of the amalgam, but never mentioned that usually amalgam is used on the back molars as they are not as visible, and that composite fillings generally only last around 5-6 years whereas the silver amalgam lasts around 12 years. For a poor student these kinds of things do matter unfortunately, and for why i should get the composite... no nothing about the mercury or anything else just, its silver so yeah cosmetic reason only. I should also mention all this talk was done by the receptionist not a hygienist or dentist which also seemed a bit odd. Basically what i'm getting at is that the seem far more concerned with maxing out your insurance plan and getting money than actually what you need done. I should note that I've since consulted with a second dentist in person (i.e they saw my teeth) and a family friend who is also a dentist and both have said the test done in my case was definitely unnecessary and that the charge for the test was higher than it should be. read more

Dentist seemed rushed, having one appointment right after another, and was also late for mine. You start to wonder how much care he could give a patient when he seems to be rushing through every appointment. Also compared prices, and found that prices are much more competitive elsewhere, especially at older clinics. For example, I was quoted 305CAD for wisdom teeth removal (per tooth) but found that it could cost as little as 200 at other older yet well known clinics. Same goes for basic services such as cleaning and routine checkups. However, other than all that, the dentist, hygienists and receptionists were friendly and very good at what they do. Though I'd still recommend that you do your research as equivalent services are easily found at much cheaper prices elsewhere. read more

I've been a patient of Dr. Yee's for over 3 years now. He has always been very helpful and informative and I've always had good experiences with his hygienists and reception staff. I also had my wisdom teeth removed by Dr. Jeroff, who was very friendly and able to put me at ease during my operation. There were no complications post-surgery thanks to Dr. Jeroff's expertise. I don't live particularly close to SFU, but I am happy enough with the service at Simon Fraser Dental to keep going back. read more

Overall a very good practice. They offer friendly staff, quality care, and a convenient location. There is only one dentist on staff, so most often you'll be seen by a dental hygienist. I've been here four times, and each time I've been seen by a different hygienist - either there is a very large staff or a lot of turnover. That said, each of them have been very good and considerate of my needs. This is very good location for students, faculty, and staff, but it is out of the way if you aren't regularly on the SFU campus. As an added bonus, they provide a 20% discount for students using their SFU insurance plan, so visits and most dental work end up being free of charge. read more

As far as dental work everything seems to be fine, and they were accommodating when I had to do rushed work. What I really didn't like is how one of the doctors completely verbally mistreated a (likely new to the job) assistant right in front of me... For the full duration of my treatment. She can be incompetent... You can fire her... But nothing gives you the right to behave that way read more

I have been very happy with my services at SFU dental! Not only has everyone been friendly but I have had great service. Dr Yee found a filling that didnt show up in normal X-ray but was concerned about. Turns out my old filling had rotted out but was caught in time so I didn't have a root canal. My previous dentist paled in comparison. Very happy with my choice to come here! read more

Good experience. Several time been here. Filling, cleaning etc... Been done professional... No issues after the first time of filling in there. read more

I've been going to this dental office for the last 4 years. The reception staff are always very friendly and accommodating to my schedule. The hygienists have always been friendly and skilled. One hygienist in particular took extra time to explain the pros and cons of amalgam versus composite fillings, including their durability and health considerations. Only once, when a new hygienist was being trained, did I feel a bit nervous. However, the dentist was patient and walked her through the procedure step by step. Every time I've gone to see the dentist, he has thoroughly explained the procedures and answered all of my questions. During my last visit the dentist did point out one of the hygienist's mistakes in front of me (as some of the other reviews have claimed) but I was very thankful that the dentist said something! The glasses that they hygienist was going to give me had mascara and facial oil smeared all over the inside of the nose bridge and glass. The dentist patiently and respectfully asked the hygienist to clean every pair of the glasses, since they were all very dirty. She returned with a clean pair, but had not dried them off. So the dentist asked his hygienist to dry off the glasses. Again, I was very thankful for the dentist's careful attention to details to make sure that his patients are comfortable throughout the process, and from my vantage point, he was being very respectful with the hygienist. I've had such great experiences at Simon Fraser Dental that I encouraged one of my friends to go there. He did not have good oral hygiene and hadn't visited the dentist in years. The staff were non-judgmental, patient, and even took the time to teach him (from scratch) how to floss! He walked away from the experience smiling and with a greater understanding of gumline recession, gingivitis, and the importance of brushing his teeth. read more

Terrible service. The receptionist was really rude and arrogant. The management staff were extremely pushy when suggesting what kind of treatment I should get and etc. The doctor was also very cold and insensitive to my requests on the chair. Even though it is close to school I will DEFINITELY be looking for a different dental office. read more

I took my wife here for her checkup and would give them 2.5 out of 5. The quality of the Dental service was good however the lack of admin prep and over charging was disappointing. As requested my wife provided her dental plans info 3 weeks in advance so their office would have time to contact the insurance company to confirm the exact plan details in order to tailor the checkup to capabilities of the plan. To our disappointment, they had not even bothered to call before her checkup visit and actually asked for her insurance info again when we arrived. As a result they charged her for work not covered by the plan. Also in general they charged at a much higher rate then her previous Dentist and my current Dentist for each service. On top of that, new services were made up just to gravy charge more. For example during the exam, the Hygienist talked for a few minutes about how to floss. Not really needed but sure why not listen right? Well surprise on the bill was a charge for $32 for Oral Hygiene Instruction! In the end it was a $300+ checkup what would normally cost about $175 at any of our previous Dentists. Talk about gravy training the dental plans and clients to the max. The costs aside another problem is it's not easy to book an appointment with confidence that it's actually booked. After the first visit, we booked for her next visit and the Administration confirmed with us yes 2pm Tuesday as she wrote it down. When my wife came in as scheduled, she was told it was never booked ! I don`t even know what their Admin was writing down when we booked her appointment. Too much office Netflix I assume. Then the admin person at the desk had the guts to ask me if I wanted to switch to this Dentist office. My wife may continue to go because the location is great at SFU where she works but as for me, heck no, not with this service ! read more

My experience for a general cleaning and assessment with the dental hygienist and dentist was very good. I was satisfied until my experience with the front desk. I was recommended to get a mouth guard and the front desk was to assess my coverage and get back to me. I did not hear back from them for 3 weeks after my dental apt. so called to see what was happening and was told they were still waiting to hear from my coverage. Nearly 2 months has gone by and I called again and left a message to inquire. This was over a week ago and they have not called me back to state what is happening. Due to this experience I find this office to be unorganized and unprofessional. read more

Having dental work done is usually not a pleasant experience but they are efficient and make the process as painless as possible! Dr Benny Yee is such a great dentist and the hygienists and dental assistants are all fantastic read more

Very disappointed with the service at this dental office. I decided to come in because I moved and my previous dentist is completely out of the way. Felt welcome at first as the environment seemed relaxing enough but as I was getting my spec exam it seemed as though there was tension between the dentist (dr.yee) and assistant. Perhaps she was new to the job but either way it was very uncomfortable. Dentist was pushy and rude which made my experience very unpleasant. Not sure if I will be returning or not. read more