Needed to get my dad's watch battery replaced, it's worn all the time and gets banged up pretty…read morebadly. I took the watch to Roman, he was able to look at it and tell me about a minor issue he noticed and made his recommendations. We agreed on the work to be done and set an appointment for pick up. The watched was repaired as expected and on time, all with pleasant service.

I recently brought in a rush job to resize a beautiful watch I just purchased, same day, and in…read moretrue expert fashion, he finished the job in less than 10 minutes for just $10! Thank you!!

I came to these folks because they are nearby and I needed several things fixed- I wanted my gold…read moreplated chain fixed as a link broke, a watch battery replaced, and most importantly a pet pendant containing a beloved dog's ashes resized (the chain part). Everything came back perfect. All adjustments were done to specification, and they were smart enough to adjust the length of my bracelet from both sides instead of just from one like I had asked, which keeps the pendant more centered. I also noticed my gold plated chain came back even more shiny and gold so I don't know if it was re-plated or just polished and cleaned but I love it. Great job! And I believe I spent only about a $100 for all three things which was extremely worth it. Turnaround was about a week and they had a good process to set up the pickup to ensure no one can just take your jewelry.

I had a bracelet repaired by QJR in May 2026. When I received it back, the clasp had been installed…read morebackwards, making it unwearable. I contacted customer service and spent a significant amount of time going back and forth with them through their chat. The problem is that their chat is extremely slow, with 30+ minutes sometimes passing between responses. I was able to communicate with them, but only by sitting around waiting for each response, making it a very frustrating and impractical way to resolve an issue. They agreed to fix the bracelet but would only cover $100 of return-shipping insurance, despite the bracelet being worth significantly more and having sentimental value. They refused to cover the additional insurance I had originally paid for. I ultimately suggested receiving store credit for the insurance cost, which they agreed to, but the issue still went unresolved. Months later, the bracelet is still unwearable. I recently reached out again and, once again, have received no response through the chat. Mistakes happen, but the company policy to not match insurance value and the lack of functional customer service have been disappointing & gave more frustration than it's worth. I gave 2 stars because I did have two other previous items that were completed without issue. You just have to hope nothing goes wrong.

Extremely positive experience with Jalee! There was even a manufacturing defect with an earring…read morebacking and they were so helpful and responsive. I appreciate the good communication since I'm an online customer. I now have three pieces from Jalee, all excellent proportions when worn and high-quality workmanship. The note they included with the order is another wonderful, personalized touch. Thank you so much - I'm so happy! Jade Hoop Earrings in lavender Jade Mini Hoop Earrings in light jade The Jobu Choker

I've been looking for a place to cut my permanent 14k gold anklet and add a clasp. I asked a few…read moreplaces and they all quoted me almost as much as I paid for the anklet itself (absurd prices). I contacted this business on Yelp and Jerry was super responsive. I decided to go down to Main Street (I avoid this area like the plague bc it's so busy) but it was well worth the trip. His booth is inside a building with multiple businesses and his is on the left side about halfway in. It was a Saturday so it was busy. He was so friendly, personable and honest. He cut the anklet, added the clasp and it came out very good. He finished within 25 min or so while I waited. I loved giving my business to this small business and nice guy. Thank you!

It was so fast and nice He did fix my jewerly…read moreI recommend everyone I will defnitely visit them again :)

was quoted 1-2 days from multiple places. I walked in for a simple ring setting and walked out in…read moreabout 30 - 40 minutes.

Came here yesterday to get the latch on my silver chain fixed. I've had to get this same thing…read morerepaired two other times at two different jewelry shops, and both of those places charged me money and made me wait at least 3-4 days to get the chain back. Not Kathe's Jewelry. I walk in there, expecting to just drop the chain off and pay some money for the repair job, but the guy working behind the counter (who I think also co-owns the place???) took my chain to the back for literally 30 seconds and then came back with it good as new and told me it was free of charge. He even gave me an old-fashioned handshake at the end like we were longtime friends. Made me feel like a special man walking out of that place. At any rate, if you live in the East Village or anywhere near it, don't go to any other store for your jewelry repair. The guys that own and operate Kathe's are so friendly and down-to-earth, and it looked to me like they were selling some nice pieces, too. 10/10.

I'm disappointed with the store's handling of turning my ruby into a pendant…read more I expected to approve the price before work began. I distinctly remember being told it would be around $200-$250 and that I would receive a call to confirm. That never happened. Instead, I later received a voicemail saying the pendant was ready for pickup. When I requested an itemized breakdown of the gold and labor, the store did not provide one. The 1.3-gram weight they shared includes the ruby, so I still don't know the actual gold weight or how the $250 charge is divided between materials and labor. The pendant looks beautiful in the photo but I should have had the opportunity to review the price, ask questions, negotiate, or decline the work before it was completed. I'm also concerned about the store's 60-day pickup policy, given that it was closed for two weeks in September. This isn't just about the money. It's about transparency, communication, trust, and making an informed decision before committing to a purchase.

September 15, 2026 dropped off ring and picked up ring on September 17, 2026…read more Master Craftsmanship & Flawless Precision! If you have a priceless family heirloom or a piece of fine jewelry that requires absolute perfection, J Patch Designs by Karen is the only place in New York City you should trust. I brought in my late father's century-old, solid gold Masonic ring to be resized up to fit my finger. Because the ring features an incredibly delicate, heat-sensitive vintage black onyx stone, a standard jeweler's torch could have easily cracked it. Cliff looked over the piece and immediately guaranteed he would execute a specialized, high-tech precision laser weld.Not only did he resize the thick band flawlessly with an invisible seam, but he also performed an absolutely razor-sharp, custom one-line laser engraving inside the shank to commemorate my own Master Mason milestone (MM 5-2-81). The mirror-polish finish he delivered brought the historic gold back to its full, brilliant glory without losing any of its vintage character. To top off an already perfect experience, the customer service was warm, honest, and completely professional. Cliff even walked me through the care process and provided a complimentary bottle of liquid jewelry cleaner. As a high-volume content creator reviewer with over 16 + million views , I inspect businesses with a very strict eye--and J Patch Designs easily earns the highest recommendation possible. Thank you, Cliff and Karen, for treating my family's history with such immense respect! You made my day!!! Once again thank you!! I normally don't give 5 Stars.

Cliff and Karen are very knowledgeable, honest, and fair. Their work is exceptional and affordable…read more I've gone back multiple times for simple repairs. Highly recommend.

I have been getting several compliments even from total strangers on my…read more stunning diamond ring. I have been proudly wearing it! A big thanks to Jewelry Doctor of New York for the repair. Workmanship was evidently flawless! I would never go some place for a jewelry this important to me. I know I am in good hands!

Jewelry Doctor of New York is the only jewelry repair shop for me! Been…read more there 2 times and they have been consistently providing superb service. First a ring, then I came back to have my necklace redone. Both times, beautiful results! They were very helpful and were able to stay within my budget. Thank GOD for this reliable place!

I've been holding on to a movado in need of repair for quite some time. I hesitated due to the…read moreridiculous price tourneau was asking to repair it. I happened to be in the area when I saw this store. I decided to give it a shot and see what they charge. Their price was amazing. They even change batteries for movados which is not easy task to find a place.that will do it. I left my watch and returned in a few hours to pick up. Still amazed my watch is running. I returned the next day to have my husband's esq watch battery changed . Great find. Ruben you're awesome!

Hands down the worst experience I've ever had! I bright my…read moremother's vintage omega in for restoration and repair. The item is a family heirloom that holds deep sentimental value. I decided to utilize a watch repair service close by called Bella Jewelry and met with someone who introduced himself as Gabriel the owner. He advised that he could do the job and watch would be ready the following week. He never called on the agreed date of completion and when I did he advised that the watch wasn't ready. 1 week turned into 3 and the excuses/lies became more elaborate. I kept on calling. He finally told me that the watch was ready. When I got there the watch was damaged. The dial was broken and there were scratches that was never there before. He insisted on payment and refused to give me the watch. He also advised that he couldn't polish the watch because the rhodium he would need to use cost $10,000! Gabriel is extremely dishonest and rude and racist. He had polished someone else's watch for free while I waited. I'm black. The other patron was white! Doesn't seem to see very well either due to aging. He also refused to give me a receipt and tried to charge me more than the originally agreed upon price. Brought my watch to another jeweler who confirmed what I already knew. He damaged my watch and lied to me about the work he had done. Gabriel also made it clear that he had sued Yelp for publishing bad reviews...and won! I don't know if there's any truth to his statement but my main reason for using Yelp is because you cannot pay to alter honest reviews. At least...so I thought. An honest review is just that...and should never be altered or interfered with to please someone else. Nobody's experience is the same. I wouldn't advise anyone to waste their time or money on this business. It's truly not worth the aggravation. It's sad that someone that age could be so deceitful,dishonest and downright nasty. I've alerted everyone I know personally and professionally about this man and his business. Now it's time to alert the rest of the world.

I love my ring. Chateau is not your average jewelry store. I wanted to reset a diamond. Thanks…read moreto Gary and his team, I have a custom-made ring that is perfect for me. I'm thankful to have found them, and I plan to go back soon.

Yet another custom piece designed with Gary at Chateau. He has been our family jeweler for years -…read morecreative, reliable, honest and a pleasure to work with. I wouldn't have trusted my mother's engagement ring to anyone else! For a new piece, a custom piece or to redesign a family heirloom, this is the place to go! Thank you Gary and staff at Chateau Jewelry!

I have nothing but nice things to say about this jewelry store. The kindest, nicest and most…read moreknowledgable people continue to run it as they have done for so many years. And of course the most beautiful jewelry. I couldn't recommend them more.

I have done business with Lorilil for many years. They are the most attentive, professional and…read morereliable jewelers in the city. Their attention to detail and genuine care for the customer is outstanding.