My beef is not with this branch. My beef is with centennial online/mobile banking. i created a yelp…read moreaccount solely because my experience with centennial has been so awful, and their customer service lines are closed on the weekends. Good thing people don't need to use their money on the weekends right? Opened my app and tried to sign in with my passcode which immediately notified me of an error. The app then prompted me to sign in with user/password. It says my password is incorrect. I was locked out and went through a full reset last month, and recorded all login credentials on paper and have used them since then, they are NOT incorrect. Now I'm doing it again. This is the 4th or 5th time this has happened. I try to reset my password but it doesn't work. I fill in all required fields and submit, and the page completely clears everything I've typed and reloads the page, prompting me to fill in all the fields AGAIN. I saw a review stating the same problem from 2023 so clearly no moves have been made to make this a better bank. I think it's time for me to make a move to a better bank, one that lets me access my accounts or maybe one that doesn't glitch out every few months requiring a full reset.

I've always had great service with this bank. I was on the other side of town needing to make a…read moredeposit and it was just as easy n breezy like the bank i usally bank at. The lady at the drive thru was very nice and I was able to do my banking and get on with my business. I've been using this bank now for over 10yrs and never had a bit of problems with them.

great competent friendly staff offer fast service coupled with the knowledge to help you with…read morewhatever your needs may be!

This is an amazing bank. All of the employees are nice and welcoming. I wouldn't bank anywhere else!read more

Great people!!!! Everyone is extremely helpful and friendly!! They are always willing to help me!!read more

Great bank with so many friendly people. They welcome you with open arms and seem to really…read moreappreciate your business. Thanks Signature bank!

I was thoroughly disappointed that I went during my lunch break from 12-1 to open an account on…read more14th Street. The only employee who could open a new account for me, was ALSO on his lunch break?! Doesn't sound like the best business practice to be unavailable to the public when most people work at the same hours 9-5, with an hour lunch break at noon. I would think he could go BEFORE or AFTER the standard lunch break, because they would be closed by the time I get out of work. Had to drive down the street to the Walton location and a manager (Nicole) helped me open an account and brought my paperwork and signature card to my place of work. She totally went above and beyond to make up for the lack of professionalism at 14th Street.

Super Helpful & Friendly Staff, Mudita & Ashley were super nice, very helpful. No issues or…read moreconcerns from this location.

Bentonville Branch - Carlene Carlene provided exceptional…read moreservice today. Expert knowledge of product! Facilitated changing auto pay on loan, provided balances and set old man up on mobile access! Great job, thank you Carlene!!

We've banked here ever since we bought our second home in Eureka Springs, and have never had one…read moresingle complaint. The staff here is always eager to assist us, and the bank building itself is spacious, clean, and well appointed. Finally, we do most of our banking here by way of online banking, and we can certainly testify to the fact that Equity Bank makes online banking simple for its customers/depositors. (Extremely easy to find, too -- smack dab on Van Buren, just across the street from one of the main entrances to Eureka Springs' historic downtown!) I know for a fact that many depositors come from Berryville and other northwestern Arkansas towns just to bank here. (That means a lot to me, as it means that it's well worth the drive for others.)

I originally left this series of reviews / reports on Google - - but I've discovered Google hides…read moreit from everyone except me. Yipes! But just in case EQUITY can see it... EQUITY should know. And also, lesson learned - - Google reviews are not trustworthy. [For that matter, neither are Facebook reviews. Equity removed the review I left on their page.] But every word here is true, verifiable, and... kinda shocking. You might start from the bottom and work your way up. The tl/dr? Try another bank. Equity is a mess. UPDATE 5: Equity made my debit card defunct WITHOUT TELLING ME (although I've money in my account). I used the card to reserve lodging for a week, on an upcoming research trip. You can imagine my mortification when the host called to tell me the card had been declined. Just now when I called customer service, I was informed "Equity didn't have to inform customers when they cancelled their cards." ARE YOU KIDDING ME???? UPDATE 4: Apparently, I'm not the only one they illegally charged overdraft fees, but - - clearly - - they're still up their old tricks, even when, only 3 weeks ago, they agreed to pay $1MILLION DOLLARS to customers they defrauded!! See for yourself - - https://topclassactions.com/lawsuit-settlements/open-lawsuit-settlements/1m-equity-bank-overdraft-fees-class-action-settlement/ UPDATE 3: Seriously. You can't make this stuff up. So, today I wanted to buy something (for $12) on Amazon, using my Equity debit card. Instead of the purchase going through, I got a screen saying, "transferring you to Equity bank..." and then a screen with an Equity Bank logo, saying, Equity bank needed to verify my identity, so they were going to send a text to my phone. Except I don't own a cell phone, so I can't get texts. 2 hours on the phone to Equity. They say it's Amazon's problem, and only Amazon can fix it. Finally got through to Amazon, and they say, no, we don't even have a phone number listed for you. We know you can't get texts! The ones who are blocking this are at Equity bank. Call them. So I call Equity again. Another hour on the phone, after which time they say their Credit Card office has to fix it, except (yes, of course) it's Friday, and by now that office has closed. For the weekend. UPDATE 2: And... more mistakes... Last week I deposited a large check. A few hours later, I called to make sure the money had posted to my account and after I was assured it HAD, I transferred money from my account. They charged me an overdraft fee, even though I had plenty in the account to cover the amount. When I discovered what they'd done, they said there'd been "a mix-up with the tickets." P.S. The next day, I got a card informing me I was part of a class action lawsuit against Equity Bank - - apparently they've done this whole charging-unwarranted-overdraft-fees a lot. UPDATE: The next day, I discovered that a check I'd deposited for my honey hadn't been credited to his account (although I had a receipt for the deposit) because it was the same dollar amount as funds I'd transferred to his account. So they decided it was a mistake - - without even investigating. He had to argue with them, before they tracked the check to the corporate offices and discovered yes, it was yet ANOTHER mistake. Are these the people you want to trust with your money??? ---- The number of times Equity Bank has made drastic mistakes, causing me to be stranded without funds, unable even to purchase gasoline to get home, or - - like today - - embarrassed because my card was declined and a kind waitress had to pay for my breakfast... . Twice, they closed accounts without warning. . On every single one of these occasions it was because of errors on their part. . The current situation: when I asked funds to be transferred, they "accidentally" (a quote from the drive-through teller this morning) DUPLICATED the transaction, and drained my account, leaving me with a negative balance. . But it's Saturday, and although they were going to "try to fix things," they fixed nothing, and I have to head out of town early Monday with no funds. .

Nice home town feeling when you walk in. Always greeted with a friendly face. Service is great…read moreand competitive interest rates.

I love this bank! I live in a nearby town and needed a notary and faxing. I drove to the Freedom…read morebranch in Golden, MO and they accommodated both requested on the days I needed them with friendliness and speed, and I'm not even an account holder! I'm definitely thinking about opening an account just due to the friendliness and speed of their fine staff.

What's nice about this branch is there's a Arvest Bank everywhere which is nice…read more I've been banking here for a while and I always get friendly service.