Used this bank as a company card 0/10 They can't figure how…read moreto take payments and then changes to want 100 percent payment out of no where when we pay weekly . As a personal customer it's just as bad the prompts send you to the representative and 3 out of 3 said all they do is cancel service , I. Not sure how that's banking help , all in all keep any eye out for this bank​

I wouldn't suggest first security bank even to my worst enemy, they have been nothing but problems…read moreand excuses and I finally switched to Arvest and have been incredibly satisfied. A few of the many issues experienced at first security, the biggest being that sometimes charges would be mislabeled on the online app and therefore would be marked as fraudulent. Once, our car/home insurance payment came out as "Toyota finance". I do not own a Toyota so of course I marked it as fraudulent, which denied the payment to the actual business United home insurance. Thanks to FS I owed the insurance company a NSF fee and now have to take my payment in person (even though I've changed banks) because they incorrectly assume it meant I didn't have money which was not true. So angering. On top of that we kept getting charged a NSF fee on our account, to the sum of almost $300 in total, yet we had funds in our account. You can't see what is trying to come out or the total without calling or going to the bank directly. We finally went to this branch and had them break down our entire account to us and told us the president themselves would be calling us directly to figure out the NSF fees. The call never came through so we chose to take our business to arvest. I'm so over this bank and am thankful I found a bank that cares and I get my paycheck 1 day earlier than I did with FS, which is a helpful bonus.

I originally left this series of reviews / reports on Google - - but I've discovered Google hides…read moreit from everyone except me. Yipes! But just in case EQUITY can see it... EQUITY should know. And also, lesson learned - - Google reviews are not trustworthy. [For that matter, neither are Facebook reviews. Equity removed the review I left on their page.] But every word here is true, verifiable, and... kinda shocking. You might start from the bottom and work your way up. The tl/dr? Try another bank. Equity is a mess. UPDATE 5: Equity made my debit card defunct WITHOUT TELLING ME (although I've money in my account). I used the card to reserve lodging for a week, on an upcoming research trip. You can imagine my mortification when the host called to tell me the card had been declined. Just now when I called customer service, I was informed "Equity didn't have to inform customers when they cancelled their cards." ARE YOU KIDDING ME???? UPDATE 4: Apparently, I'm not the only one they illegally charged overdraft fees, but - - clearly - - they're still up their old tricks, even when, only 3 weeks ago, they agreed to pay $1MILLION DOLLARS to customers they defrauded!! See for yourself - - https://topclassactions.com/lawsuit-settlements/open-lawsuit-settlements/1m-equity-bank-overdraft-fees-class-action-settlement/ UPDATE 3: Seriously. You can't make this stuff up. So, today I wanted to buy something (for $12) on Amazon, using my Equity debit card. Instead of the purchase going through, I got a screen saying, "transferring you to Equity bank..." and then a screen with an Equity Bank logo, saying, Equity bank needed to verify my identity, so they were going to send a text to my phone. Except I don't own a cell phone, so I can't get texts. 2 hours on the phone to Equity. They say it's Amazon's problem, and only Amazon can fix it. Finally got through to Amazon, and they say, no, we don't even have a phone number listed for you. We know you can't get texts! The ones who are blocking this are at Equity bank. Call them. So I call Equity again. Another hour on the phone, after which time they say their Credit Card office has to fix it, except (yes, of course) it's Friday, and by now that office has closed. For the weekend. UPDATE 2: And... more mistakes... Last week I deposited a large check. A few hours later, I called to make sure the money had posted to my account and after I was assured it HAD, I transferred money from my account. They charged me an overdraft fee, even though I had plenty in the account to cover the amount. When I discovered what they'd done, they said there'd been "a mix-up with the tickets." P.S. The next day, I got a card informing me I was part of a class action lawsuit against Equity Bank - - apparently they've done this whole charging-unwarranted-overdraft-fees a lot. UPDATE: The next day, I discovered that a check I'd deposited for my honey hadn't been credited to his account (although I had a receipt for the deposit) because it was the same dollar amount as funds I'd transferred to his account. So they decided it was a mistake - - without even investigating. He had to argue with them, before they tracked the check to the corporate offices and discovered yes, it was yet ANOTHER mistake. Are these the people you want to trust with your money??? ---- The number of times Equity Bank has made drastic mistakes, causing me to be stranded without funds, unable even to purchase gasoline to get home, or - - like today - - embarrassed because my card was declined and a kind waitress had to pay for my breakfast... . Twice, they closed accounts without warning. . On every single one of these occasions it was because of errors on their part. . The current situation: when I asked funds to be transferred, they "accidentally" (a quote from the drive-through teller this morning) DUPLICATED the transaction, and drained my account, leaving me with a negative balance. . But it's Saturday, and although they were going to "try to fix things," they fixed nothing, and I have to head out of town early Monday with no funds. .

Service is generally nice and building is beautiful. A bit extra with some of the fees thoughread more

What's nice about this branch is there's a Arvest Bank everywhere which is nice…read more I've been banking here for a while and I always get friendly service.

I'd give them no stars if that was a choice!! What good is it to have your name on an account IF…read moreyou can't do anything?!?! My Uncle, who went into the branch on Dixieland before he left for Vietnam let them know he was going!! Welp, he lost his card... He faced timed me asked me to cancel it and get new one!! The stupid/rude ass lady who answered the phone, after I verified EVERYTHING, I explained everything. She says nope can't! He doesn't get back till September 24th. So, I said whoever has the card can spend his money and he'll have to wait to file something when he gets back? Well, he can call the number on back of the card to cancel it? Hmmmm, it's lost!!! Or he can call here. Well he gets ahold of me through FaceTime and I told her that..... Again what good is it to have me on the account?!?! Btw the card is his only source of money

A big thanks to Jason at First National Bank of Northwest Arkansas. We recently bought a house and…read moreat the last minute. Need a different financing. We were introduced to Jason and he worked very hard to help us get this done. We're so very grateful. If you're looking for a banker with the heart go to Dixie Land and Olive in rogers, and visit Jason . Thank you so much Jason ,we could not have done this without your.help.

Kristina was an absolute pleasure to work with. She & her team went above & beyond to find the best…read morerates for us & save us almost $2000/yr on our house, RV & auto coverage compared to what we had. Thanks for your hard work & hope to continue working with you for years to come. Thanks again.

I had two issues with this company. First, after requesting a quote for auto and home insurance, I…read morewas instead pitched permanent life insurance. As a financial advisor, I'm well aware that these policies are often inappropriate for most people and come with very large sales commissions, which made the interaction feel misleading. Second, they automatically enroll you in frequent marketing text messages encouraging you to return and shop with them. There is no functional way to unsubscribe. I have called to request removal multiple times, yet I continue to receive these unwanted messages. I'd recommend an agency that's more client centered.

I had came in here about 5 years ago. My parents had a few stocks n bonds from this place. After…read morefinding out, I got everything in order and decided to cash out. The people here were very friendly n cordial. It took a lil bit but finally closed out all accounts and collected and never looked back lol!!!!!

Barraged with calls and texts claiming I made a request for homeowner's insurance from someone…read morenamed Devin. I'm not a homeowner. I did not request a quote, nor would I ever request a quote from an agent several states away. Likely a scam, and they probably buy stolen contact information from hackers. Completely unethical company. If you're legitimately looking for insurance, look elsewhere.

The employees at this agency have always gone above and beyond for me and I have recommended to…read moreeveryone I know. Velda has been the best contact I've ever known for insurance.

Setting up my car and renter's insurance with Jill was a breeze! Thank you for all the helpread more

Highly recommend working with Em J. She is knowledgeable and compassionate to the needs of others.read more