I was thoroughly disappointed that I went during my lunch break from 12-1 to open an account on…read more14th Street. The only employee who could open a new account for me, was ALSO on his lunch break?! Doesn't sound like the best business practice to be unavailable to the public when most people work at the same hours 9-5, with an hour lunch break at noon. I would think he could go BEFORE or AFTER the standard lunch break, because they would be closed by the time I get out of work. Had to drive down the street to the Walton location and a manager (Nicole) helped me open an account and brought my paperwork and signature card to my place of work. She totally went above and beyond to make up for the lack of professionalism at 14th Street.

Super Helpful & Friendly Staff, Mudita & Ashley were super nice, very helpful. No issues or…read moreconcerns from this location.

We opened up a basic account at Arvest when we moved here so we could have an account at a local…read morebank. So far it has been a good bank for us! We don't do a ton of banking with them, but with what we do it has been good. This location is one of my favorites because it is a drive thru haha. When it is too cold or too hot or I just don't feel like getting out of my car, it is great. The customer service has always been friendly and efficient here. I've gone before when there is a line, but is always moves relatively fast. There are multiple lanes, but one of them is an ATM only.

Went to open accounts and they are so helpful and thorough. Looking forward to working with them!read more

Undated from my last review: Melinda and Jose have just…read moreamazing customer service skills. If there was a way for me to upgrade to 6 stars I wouldn't hesitate to do so. I've have enjoyed my banking here and am so happy making this decision to stay with UFCU. I highly recommend backing at this location.

United Federal Credit Union is the best! Great rates on loans, better interest rates on savings and…read moreCDs (compared to traditional banks), and an amazing friendly caring staff. Locations across NWA Arkansas and Fort Smith offer a convenience of multiple locations. I would recommend United Federal Credit Union! 5-Star Service, Staff and Locations in Arkansas

Long wait lines. All Spanish speakers. Terrible customer service. I try to avoid going in at all…read morecosts. Pulling my accounts to bank elsewhere.

I hate to pile on, but I should have checked the reviews before scheduling an appointment at this…read morebranch. I tried to complete my transaction online but received a notice that I have to go to a branch to complete my request. I arrive at this branch and they tried to do the same thing I did on my phone. They had no idea how to complete the transaction and were just guessing. I would have appreciated if they didn't waste my time and just said they didn't know and let me go. I'll be making the drive to Bentonville for any in-person banking requirements.

Great community banking service. Provides personalized customer service with a very friendly,…read morehelpful, and courteous staff. Have always been pleased with both my business and personal banking services.

After getting the light for a motorcycle loan and gearing up to sign the paperwork we were…read moresurprised with news that an extra down payment was needed for the bike, which cost less, than $6K. We decided to turn down the deal since the extra money wasn't meant for the loan or monthly payments going against what we were told over the phone. This whole scenario doesn't paint a picture of the banks honesty. Be cautious when doing business with this bank as they often change their loan policies and sometimes treat their customers like thieves, for applying for loans as one of the loan manager said similarly worded language!!!

Upon initial contact the employee I dealt with at first was very condescending towards me…read more I am an elderly lady and I guess I asked too many questions. Only went to your business for the cds

The customer service is great and love they are local and part of our community. Personal service!!read more

This bank makes decisions without telling their customers. There are ladies that are not the…read morefriendliest.

Very nice building. Location is also convenient to reach- if you drive! I wonder if there are any…read morelocal buses? The only teller in view was pleasant as well. But. I was charged $5.00 to cash a check from my landlord. (It's the bank they use). Ridiculous. I would have used the ATM: But it's out of order! I guess Diebold hasn't gotten around to repairing it. I completed my business. I I will not be returning unless absolutely necessary. $5.00 to cash a check from their customer, just greed.

Regions online customer service is the worst I have ever experienced!…read moreBest day was changing banks to a small, community bank! Regions supports everything woke!

Constantly getting hacked and then when I try to close my account it takes them 3 days to give me…read moremy funds back. I've called several times and Roy (pinnacle) and Beverly (bentonville) never knows what to do.

This bank has all the modern banking perks and the employees are friendly and helpful. But we came…read morehere starting a new business and discussed loans and financing. What we were told changed and proved to be untrue. We are taking our business to another bank because of this. I personally went to their home loan officer and he told me I would not qualify for the home I wanted. I went to another bank and closed on the home less than a month later. This bank's loan department is rigid and failed to live up to the promises they made. Leaving

Good small town bank. A lot of branches to choose from in NWA. I have a couple of accounts with…read morethem and a loan or two. They seem to be competitive with their #'s and again, a local business.