Firstly, I would like to thank Terri and the staff at Albany Lift for delivering on the stairlift…read more-- my parents seem to be very pleased with the whole installation and the lift is certainly making their lives a lot easier and I sleep easier at night knowing they have a safe(r) way of getting down 12-15 stairs. My father is largely disabled due to muscle loss from a lung disease, and my 5'2" mother supports his weight coming down stairs to the exits of the home. I only wish they had agreed to install it sooner. For context, we just had a Savaria Stairfriend installed in my parents' home, which is a curved stairlift to accommodate the structure of their stairs and requires a custom build. I worked with Albany Lift from June - July -- whole process took a little over a month. Between engineering survey to installation was about 3-4 weeks of parts delivery -- this was the fastest brand that could be delivered. Pros: * Working with Terri and her family was a lot more preferable to working with random telephone consultants and a black box of staff. I had also considered working directly with Acorn and Ameriglide, but was uncomfortable with both as they all wanted deposits or a contract signed up front before the property was even assessed. I loved being able to directly work with the same real person through this whole process. Installing a stairlift is about as much work as installing any home component so having a real person to ask about materials, limitations, * Terri and her team were quick to schedule with, fastidious about arrival time (even though they had to drive a few hours down to our home to assess) and in light of the pandemic, were happy to mask up and wear additional PPE (we gave them disposable booties) as requested. Thanks for being so accommodating given the high risk patient in the home! * Terri and her team were great with answering many questions and honestly breaking down the cost for us so we could see how much all the components would be, along with being very straightforward on warranty / service costs. There was 0 question about the costs from start to finish -- this was extremely important to me and my parents, and I appreciate their transparency. * Ultimately, installation was delivered as promised and more or less in line with the date scheduled. This saved me a lot of grief with very demanding clients (my parents) who get extremely rattled by any schedule change. Cons: Most of these are super minor. * Some rescheduling of things -- if you're pretty time flexible, this is barely a blip in the grand scheme of things. My parents are extraordinarily inflexible about changing a date, time, standing outside their house at various times of the day -- you get the picture, but as the middlewoman communicating all of this with them, it was a stress point. * One component of the lift (an automatic swivel) was found to be unavailable after the initial contract was drawn up / deposit paid, but I'm assuming a lot of things are out of their control at this time, given general problems with supply chain in pretty much every industry. * Some requested information had to be requested a few times (i.e. updated invoice or brochures with specs).

I rarely write reviews unless it 's really outstanding or really bad. I'm writing this honest…read morereview because this company has consistently over the years demonstrated excellence!! The own Terry has always been accommodating, helpful professional. Recently, I purchased another lift chair and worked with Victoria. I was indecisive about the chair that I wanted and kept changing my mind. Victoria remained patient, helpful and professional the entire time. She was so helpful and knowledgeable during my purchase. Thank you Terry and Victoria for being so genuinely nice. I will continue to go back to this company for all of my needs. Thank you for a job well done! Donna B. Albany, NY

IF there was a way to give zero stars I would. These guys are crooks, their rates are twice that of…read morecompetitors likely because of the Union. I was charged more hours than they are actually at the job site, and was also charged for "error" time-they could not find the key to unlock their weights for a load test so had to spend half hour cutting the lock off. Not sure how that should be at my cost. I am on site whenever inspections happen and listen carefully. Technicians are caught cursing while working (within earshot of tenants apartments) and are very unprofessional. The owner does not seem to be concerned with his clients, but only his employees. His loss, I have removed all accounts with them and have much smoother running elevators now with Simmons Elev. and no headaches. This is with a less often preventative maintenance schedule too! Smoother elevators with fewer PM's, explain that!? This company should be investigated by BBB

From the owner: Albany Elevator was founded in 2000 by an expert veteran New York City elevator mechanic and…read morelong-time Irwin Elevator manager Chuck Campbell and his wife Grace. Tired of the red tape, predatory practices, and pricey proprietary technology of the "Big Guys", the international elevator companies, they started Albany Elevator together with a simple vision: make elevators simple.

I contacted Freedom Lifts regarding a Stairlift for my Mom who was coming from rehab after a fall…read morein her home to stay with me. There were so many things to do and I didn't know anything about stairlifts. Freedom Lifts put me at ease immediately. From the first phone call with Jen to the free in home evaluation and installation, with Sean ,everyone at Freedom Lifts was kind and professional. The stairlift has made such a difference for my mom. She can enjoy our entire home because of the stairlift and is not confined to one area. I would highly recommend Freedom Lifts to anyone who is in need of a Stairlift. Great service and helpful knowledgeable people!

I have to say this company is absolutely a nightmare. Each salesperson and technician I talked to…read morehad NO knowledge about their products, and I honestly think I know more from my brief online research than any information they attempted to convey to me. Normally I don't get too upset about how salespeople interact, but everyone I dealt with was rude and acted like they were doing me a favor even acknowledging my presence. Obviously when you are buying a stairlift, you are seeking assistance, and as someone who had never bought one before, I just wanted to flesh out all my needs and questions with a knowledgable salesperson. Having dealt with this "company" (more like a frat house in there), I can honestly say I will never deal with them again, and you would be better suited building a stairlift yourself! After shopping around at 2 other places after Freedom Lifts, I found exactly what I was looking for, at prices that were SIGNIFICANTLY CHEAPER for the SAME product. STAY AWAY!!!!

I had questions about my elevator's state testing status, and the Bay State Elevator staff was…read morefriendly and very helpful addressing all of my concerns. They also worked directly with the right state agencies so I didn't have to. Its nice to have a local company who is responsive and knowledgeable, I'd recommend them to anyone looking for elevator service.

I once again had a terrible experience with Baystate Elevator Co. A violation had been found in our…read morelift and the technician, which is under contract states he hadn't checked that in a while. This resulted in a violation to our lift. I also learned from the state inspector a device we failed on last year was out of code in 1996. I find this funny due to the building not being constructed until 2002. Since creation there have been over 75 maintenance checks and 15 state inspections without violation. The technicians need to do their jobs and do them thoroughly, because currently they are not and it is costing the customer over and over again. Terrible service from a terrible company.