I talked to Justin yesterday and would double down on not bringing a pet here. We for sure will never be back. He was extremely rude and what I can only describe as combative and then blamed me for making him late to his next appointment, even though he left me a voicemail asking for me to call him.
Justin says I scheduled a blood and urine test appointment when they called me. I made no such appointment, so I am curious as to why that would be in their records or why he is stating I made an appointment when they called. I made an appointment the morning of and it was because I noticed blood in my dogs urine. I had in no way consented to my dog's blood being drawn nor was I obligated to have them do the blood testing because they suggested it at an earlier appointment.
Justin harped on me for being late to the appointment, which I had stated (when I called to make the appointment) was likely since we were coming from Leadville and was told it wasn't a problem. Justin had many excuses, but stated the reason we were likely not fully informed at our appointment and why they likely took blood without our consent was because they were rushing through the appointment because they had to focus on people who "actually show up on time." I am confused as to why he is trying to tell me what happened and what conversations were had that day as I did not interact with or see him at all on our second visit. I tried to explain to him things that had happened and what was said to us, but he kept telling me what was communicated to me on numerous occasions in conversations he was not present for. He told me it was a while ago so I probably didn't remember, yet he could somehow recall conversations he was not a part of.
Justin said that drawing blood without consent is a common practice and he would not change his policies for one upset customer. He said they only drew her blood, it's not like they "cut off her ear."
As to his comment of declining a culture, the way it was presented to us was that were two different options, a smaller less extensive one and a larger more extensive one that could be needed should the initial meds not take care of the issue. Both were presented as options (pick one or the other), we chose the smaller one as we had never had an issue clearing up a bladder infection in the past. To be clear, we have no problem that a culture was done on our second visit.
I am not sure what the intention of the phone call was. There was no attempt to listen or understand what happened, only telling me I was wrong, even though he was not present for a lot of the communication or for the second visit. This phone call has now made a bad experience one that can no longer be recovered. read more