I have been shopping at this Silverleaf exclusively for some time. The front staff is always professional and friendly. You cannot beat the prices. I have never had an issue until Wednesday, July 15th. I had a disappointing/experience with the ounce I purchased and the way it was (not) handled. I was sold flower that the Silverleaf website lists as 38.58% total THC: 34.66% THC with THCa bringing total THC 38.66%. What I got was flower labeled 34.66.% total THC. THCa was not listed.
I called the dispensary to discuss and ended up speaking to the manager. He started by condescendingly explaining how THCa works not once, but several times. I am well aware of how it works! I finally had to interrupt him from "explaining" it again to tell him my actual complaint. The label on the product DOES NOT include THCa as an ingredient. He then "explained" (made up) how the grower can choose to list or not list THCa as an ingredient at their discretion. I told him this makes no sense! Why would a grower indicate the total THC is lower on the label than it was advertised on purpose?! He offered no explanation for that.
When I told him I was very dissatisfied, he offered no apology or compensation for this misrepresentation of the product. He "explained" that he nor Silverleaf apparently has no control or influence to change false advertising. I asked him if he was saying it was not his/Silverleaf's fault (problem) and he could not (would not) do anything about it. He confirmed it with silence. Needlesstosay I am still far from satisfied.
BTW - I checked. NJ state law, DOES, in fact, REQUIRE that growers list THCa on the label. It is NOT left to the grower's discretion. Essentially, the manager/owner(?) was just making things up to get rid of me. Extremely unprofessional. Frankly, he sounded bored. Sadly, moving forward, I will need to check to confirm I am getting what was advertised when (if) I order again. I can no longer trust this dispensary to sell me a product as advertised. read more