Nice and affordable apartments, maybe a little crowded and inconvenient if you're a city person…read morelike me, as I was checking out new places for rent, I stumbled into this Quail Run location, it's not ideal if you have to commute 20 miles one way from Ramona to get to work unless the job pays enough, but also bad weather might prevent your visibility, it was pouring on my way here, was not safe to drive in this rainy condition, but if you're retired and need a place to stay, by all means this is the right one

Trash place. Trash management and all around not ran properly. They need a new person that can do…read morethe job right. Also the numbers on the floor aren't properly noted so they tow cars but you can't tell what is a guest parking and what's not.

This apartment complex is now called Terre at Vintage. The named changed when FPI management took…read moreover. This is what it looked like when I moved in. This is not the apartment I toured. They switched me to a different apartment at the last minute because the other apartment wasn't going to be "finished" in time for me to move in. No move in inspection form was completed other than a brief look around. After a deeper look these pictures show the truth. They painted over almost everything rather than replace things. The smell of all the paint was so strong that when I'd go somewhere people told me I smelled like alcohol. I submitted multiple maintenance requests that were marked as "complete" with nothing done because I (verbally) said I was moving out. Less than a week after I moved out this unit was listed for rent at a price of $250 more per month than I was paying. If you go to google reviews they have mostly 5 star ratings. This is because they give out gift cards to tenants in exchange for 5 star reviews. Although I only lived here for two weeks my neighbors bike was stolen, I had to call 911 because a fight broke out on the property and carried on into the street, and the smell of drugs (not weed) was all over the complex. I was never given a key to my mailbox. After all of this, they are still requiring I pay them to break my lease. It's clear the lease is just a guideline for them unless you point out the truth. Even then, it becomes a requirement for the tenant but not for them.

Love that we have mold in our windows now and have termite droppings from termites we had in 2022…read more(that they forced us to live with for a month). The windows are super old and always get moisture in them because they have yet to replace them with new windows even though the complex is over 40 years old. Reached out to the office to get this resolved on 3/1 and they closed my request and marked it completed even though the mold is still here as well as the termite droppings. They want us to live in uninhabitable living conditions but then have the nerve to increase our rent. They have someone named Angela Benjamin who works in the office 8-12 yet when we call or email she NEVER responds. The lack of professionalism is astounding with this company. Steer away from this mold and termite infested complex.

Take a look at the dates of most of these reviews... they are really old. Things have certainly…read morebeen made better. The buildings are in a little bit of rough shape, but they are being improved on, meaning it's actively being pursued to make better. I feel much of this has to do with Michelle and Claudia (current on-site managers) who certainly went out of their way to get us our unit....and we did the whole thing off-site, online, from out of state, and unseen, until we day of moved in. (Could have been for many reasons, offered to pay in advance and 750+ credit scores I'm sure didn't hurt) but be that as it may, they didn't know that until after we inquired and applied. The unit is good; modestly redone from the previous tenant and the workmanship on the drywall is apprentice level at best, but the paint matches so it's fine. We had some issues with things that were not completed at the time of their moveout as well, but Michelle had maintenance sort that out within 24hrs of our request... so that was great. All the appliances work; the hot water is slow to spool up in the morning (15 mins+) but it gets there...I think it's a low water pressure/conservation issue, so it's fine, we live in the desert after all...people forget San Diego is a desert, not a tropical oasis; the rules of the lease are very well stated, but they could be a little better enforced...but at the end of the day... it's a minor thing to have too many plants on your porch or a bicycle blocking the pathway. The pool is great; the laundry is fine; the mail system seems to be good; the quiet time is reasonable; and the parking is adequate...even for guests. We even like our neighbors so far and know them by name. I'd probably give the place 5 Stars, but we haven't even been here a month....so we'll see. But no bugs, no problems, no worries. And no....I'm not employed by the complex, nor related to anyone... that's unethical. I'm a teacher who calls it like I see it. So far we are very happy.... if others were not, then I'd ask them what were you expecting for some of the lowest rent in SD County 25miles from City Center...and you have to keep things in perspective. This isn't Del Mar or Coronado... and if you you're bringing champagne taste with a beer pocketbook... adjust your sails. ****

They removed my review from Google so I'm posting it here…read more I used to live here, and I wouldn't recommend it. Ever since FPI Management and the new property manager, Amber, took over, everything has gone downhill. They give tenants gift cards in exchange for positive reviews, so don't believe the hype. People are constantly moving out. The new owners painted the complex to make it look fresh - probably to attract new tenants and justify rent increases - but it's just putting makeup on a pig. No real improvements were made. One of the biggest issues is the roach problem, which started under the new management. Despite numerous complaints, nothing was ever done about it. Pest control would be promised to visit, but would then never come. Maintenance requests are sometimes handled quickly, depending on the technician, but sometimes they are completely ignored. The app for submitting requests doesn't work, and communication with management is terrible - you have to hound them just to get a response, and they usually just ignore emails and calls. The water is constantly being shut off for repairs without any prior notice. Management doesn't properly post notices. Rent increases and lease renewals, by law, need to posted physically or mailed to the tenant and with thirty days notice. These aren't. Notices are emailed at the last minute, either because management doesn't know what they're doing (and legally required to do) or because they are trying to pressure tenants to sign rent increases. I would have contacted a lawyer, but I don't have the money or time - it was easier just to move. I hope someone else does, though. They also send out notices for "property inspections" which are just excuses to snoop on tenants. When maintenance finally does come for these "inspections," they let themselves in without the (again) legally require advance notice. I have video of this. Terre at Canyon and Terre at Preserve, formerly known as Canyon Crest and Starlight Grove, are managed by the same company and person, so it's safe to assume both have similar issues. Years ago, these apartments were some of the cheapest around, but I'm not sure they're worth it anymore. If you value your time, comfort, and legal rights, avoid this place.

Aaron is a new Maintenance man here at Terre at Preserve he was fast and efficient and got…read moreeverything we needed taken care of right away. also was able to get a new screen door for us. he is quick and efficient. wanted to give him and the management of Terre at Preserve a 5 star rating

The apartment bribes tenants to give 5-star reviews. The management is negligent and the units have…read morecockroaches. (aka, Terre at Preserve/Starlight Grove and Terre at Canyon/Canyon Crest)

Don't Move Here! It's very nice on the eyes especially the kitchen, but don't let that fool you. I…read moremoved in 10/31/2019 with 2 roommates and after about 6 months we started noticing things they went cheap on or just rushed. When we first signed our lease we were paying $2650 a month (utilities not included). At the end of our lease we all knew we wanted to stay another year seeing as we were in the middle of a pandemic and there wasn't much options to move. When we went to resign they raised the rent to $2750 which we figured an extra $100 was fine but a little unnecessary. Here's where it gets crazy! We're at the end of our second lease and they raised the rent to over $3200! And if you want to do month to month they want $3600!!!! This isn't Beverly Hills. It's in Ramona surrounded by en empty Kmart with a good amount of homeless. It's very sad!

Paseo Village is a beautiful place to live in. It has an amazing community. Janean (manager) has…read morebeen so helpful and amazing. So glad we moved into Paseo Village. It would be a total loss to let this place go.

First off, I must say this complex is cozy, units are nice and the tenets friendly. However, the…read morecomplex manager is a pure tyrant - It felt more like a college dorm than home. I know what you're thinking, we're loud and disrespectful, etc... Wrong! For context, my wife and I follow the rules, we're quiet, go to bed early and we obey every policy. Yet we still find ourselves waking up to crude messages about the stupidest things. For example: just be mindful about the public street (you know the street owned by the city of Ramona), she'll threaten to tow your vehicle if parked for more than a day. Be sure to seek permission if leaving town for more than a few days and have your excuse note handy if coming home past 10pm ... (okay I made that last part up, but wouldn't surprise me). Anyway, HOA's have less restrictions than this complex but in the end it's a nice place to lay my head at night.

Marybeth has been the best landlord I've ever dealt with. And I've lived in a lot of different…read moreapartment complexes. 10 to be exact!!! Ramona Mountain Valleys maintenance crew is kind, responsive (like having a family member who knows everything about your home) and trust worthy. I've never had a big problem and the inside of these apartments are cozy, clean, and well maintained. It feels more like a small home than an apartment. If you're thinking about moving to Ramona, please contact Marybeth. She will be sure to take good care of you.

I agree with Barbaras review hands down. I lived here for 4…read moremonths until I couldn't take it anymore. The roaches were the worst I have ever known. We were in unit 276. 176 had been vacant for months and was filthy. I complained almost daily to management. Finally they had someone bomb several apartments. Didn't do anything but make the baby sick and cough. I walked around door to door getting people to sign a petition just to have that done. The only real way to get rid of them is to burn it all down. They mostly have the German roaches which can have 35 to 50 babies at a time six times per year. They multiply faster than all others. We would see them mating on the wall. I finally left 4 months into a year lease. Didn't care about the damage to my credit. This place was a 4 month long nightmare! Not all the apartments there are infested, just quite a few.

2 stars is actually a good rating for Shadow Glen. My adult son & I lived there for over 3 years, &…read moreevery day we fought to walk up our (own) private staircase without stepping on a bunch of disrespectful kids making a terrible mess all over the steps. Both my son and I asked these kids to move and not play there anymore at least twice a week or once a day. It did not matter. No parents to be found anywhere in sight. And when you can't find the parents, you are forced to contact management. But she did next to nothing, & problem never went away even until the last day that I lived there. I'm not a young woman who can easily go upstairs anyways, and having to dodge a gang of unwatched rowdy elementary kids is not only dangerous for someone my age, it was totally unnecessary. I'm pretty sure that kids defacing and leaving slippery food products on your staircase qualifies as a lease violation. But no one cares, especially the manager. Who, is not actually a property manager at all, she is a lazy inexperienced "quik-hire" who the owners stuck in the position because nobody else wanted the job. Then there's the issue of excessive noise. Its gets so loud with fighting kids at shadow Glen, you'd think you just moved into a troubled youth camp. They don't play. They argue! And these loveable tykes yell as loud as posible from the time they get off the bus, until the sun sets. No parents. No Management. Zero supervision. My son tried parking his car inside the apt-complex parking lot, and it was hit by a scooter twice. Manger asked if we had proof, and even though I watched the kid hit my car, we didn't have around the clock surveillance on our Subaru, so the manager said we could not prove it was damaged at Shadow Glen. So glad to be anywhere else.

Since receiving new management considerable work has been put into this Apartment. Although it is…read moreold nothing that can not be fixed is finally being repaired or upgraded. It takes time to do these things and it is a must we communicate with our new manager. You can't even compare the old manager (who did nothing) with the new one, Caroline Aguirre. Since she has been here much-needed repairs and request have been taken care of. I have been in many apartments throughout my life and I find Caroline to be one of the best apartments managers I met. Progress Managment company gets the job done. Repectfully, tendent, Richard Whitney Jr

Units are old and worn down. Communication with management doesn't lead to anything, so good luck…read moregetting anything fixed, replaced, or repaired. The water is also regularly shut off on a whim, without any notice whatsoever. Oh, and I hope you like roaches, ants, and other pests. Because you'll be dealing with then all the time. They claim to spray twice a year, but that's a load. Don't bother wasting your time or money at this terrible complex. Or any Progress Management property, for that matter.

I called today to get a little information about the place. Iv been hearing bad things about a…read moremanagement company called Progressive that owns a lot of complex's up here in Ramona. When I asked the lady that answered the phone, Gale told me that she didn't want to give me that information until I signed a lease. After I processed to tell her why I wanted the name of the management company she then released the information that it is in fact owned by Progressive and that that is public's information and then hung up on me. I'd be careful moving in there!

My wife and I had our first apartment here. Caroline was our manager the whole time and we are…read moretruly sad to have to leave. If we could stay we would. We love Caroline and our apartment. The community is clean and well maintained. Maintenance is always friendly and helpful. We actually had two different apartments here during our time and neither one had any pest problems. We are truly going to miss it. And Jonsie (our puppy) is going to miss Caroline and her treats too. Honestly, I've lived in so many places in my life. If you need a quiet and comfortable clean and affordable apartment in Romona or close to San Diego, this is a GREAT spot. Don't pay attention to the negative reviews. My wife and I read them and don't agree they have any valid basis since Caroline has really turned the property around. If you have cockroaches in bed with you, they are obviously in your apartment because they found something they want to have more of (food). Clean up after yourselves haha. We didn't have any roaches or other pests at all in either apartment. None.

Nice place, BUT the maintenance man who works here sneaks into the units and rummages through their…read morepossessions. One tenant took out a restraining order out on him. And others have reported their things going missing and they return home at night to see their door is unlocked. One tenant lost her cat due to him entering her home without permission. He regularly peeks into people's windows and spies on them. OK place to live if only they got rid of the maintenance guy. Have no clue why they haven't.