I just came into Toronto for a visit and happened to be at Cloverdale Mall, when I approached Silver Time to ask about a ring needing to be cut, they were both very approachable, nice, and the price was also a winning factor. The gentleman working their assured me that it would be ready on Tuesday. When I arrived Tuesday, the man (who I assume to be the owner) had told me he had taken my ring home to work on it and forgot to bring it back. Seeing as though my time spent around Toronto visiting was not meant to be circling back around to Cloverdale Mall, I shrugged it and said id be back tomorrow. Later on that day I received a call from the other staff there who asked if it was alright for me to come in around 1:30 pm to pick it up. I believe that this business does not have the best interest of their customers and are not willing to be good at their services to ensure satisfaction. It is one thing to forget but another to ask your customers to accommodate your schedule when your hours are clear. You should be prompt and exact with what you do and how you do it. I will never be a customer there for that reason and I have left feeling un trusting of your work, values and overall expectations from your customers.
Sincerely,
Annoyed Customer
Tanja read more