This is our 2nd time staying here. This place is the cutest. I'f you grew up watching Melrose…read morePlace, this is that total vibe, minus the pool lol. But who needs a pool when you live by a beach? The rooms are spotless, totally renovated, shower pressure is 10/10, and the mattresses are comfy!! Do not judge a book by its cover. This place is our favorite and I'm sure we'll be here a 3rd time! Uber to universal is less than $25. Cheaper than actual parking there. Fox & Hound across the street is a great little bar. We happened to catch karaoke night and it was so good! Dispensary is next door for those who partake

Really rude and sexist property manager. I would never stay at this property while he is working…read morehere. He should not be in the hospitality industry. I felt discriminated against as a woman.The hotel itself is cute, but not in the best neighborhood I do like the individual casitas and covered parking for each unit. These would be perfect if transformed into condos.

Clean linens, cold A/C, and the BEST location for walking to all our meals. Complimentary Homeboy…read morepastries every morning. Coffee in your room or the lobby. Refrigerators in every room and FREE parking. Easy freeway access. The absolute best value for our money.

Visited The Tangerine while in Burbank. The atmosphere was casual and relaxed, and the service was…read morefriendly and welcoming. I really like the location -- convenient and easy to get around -- and the included parking was a great bonus. During my stay, they even offered Porto's chocolate croissants in the lobby for breakfast, which was a nice treat and a thoughtful touch. Overall, a great spot in Burbank and worth a return visit. Saluti

The Garland is a boutique hotel that has retro vibes of old Hollywood, maybe from the 60's and…read more70's. The rooms and amenities are all updated however, and if you want to be close to Universal Studios or Studio City in general, this hotel is excellent. They even have a free trolley that runs hourly to/from Universal Studios and a LA bus terminal. Our 3-night stay during Memorial Day was great - comfortable rooms, beds, and friendly service. Rooms had plenty of storage space and charing ports, and wifi is free and fast. They also have an agenda of daily activities like group exercise classes, LA hot dog/taco nights, and classic movies next to the pool. Their main restaurant, Front Yard offers a daily breakfast buffet and ala carte brunch, lunch, and dinner. The only reason for the -1 stars is that their AC is an older, in-wall unit that gets loud when turned on. Outdoor Parking also isn't cheap at $50/night with in/out privileges but that may be typical for the area.

Starting off, when we checked into our room, they had us in a 1 king room, when we had originally…read morerequested a 2 queen room. We had 4 people traveling and 4 people were not going to fit into the 1 king room. When we asked to be switched, they offered us a roll in bed, which was the size of a twin bed, would not fit two adults. When we got up to our room, there was hair on the wall between the shower and the toilet, making us feel like it was not cleaned thoroughly. Our electric car was charging on site and we were running back and forth doing things for the wedding, setting up, etc. No one informed us that there would be an additional charge if we were still parked there after our car was done charging. $58 later and when we mentioned that in our review through the hotel, they said they'd comp our food bill, which was 2 drinks and a fruit bowl, probably $20+. This was disappointing to my mom, who went beyond her means to stay on site for the wedding. This was completely disappointing as we were traveling for a wedding that took place on site. 2 of us were luckily able to stay in the luxury suite which was reserved for the groom get ready room (2 nights). If those stars hadn't aligned, we would not have been able to sleep comfortably in our 1 king room. Also, the suite does not have a microwave in it, we had to request one to be brought up, which I found unconventional. My cousin had their wedding here for how much money my aunt spent between the suite, a bride get ready room, and just the general costs of a wedding, it was disappointing to hear she had a difficult experience here as well. She mentioned that they pulled her away from her son's wedding reception to place her credit card down for incidentals. Why hadn't that happened beforehand? They had her card on file already between all the rooms she booked, so the fact that they took her away from this once in a lifetime experience is ridiculous. She also mentioned that they asked not only for her card info but for her ID. She told them she was not going out of her way to find that when she didn't have it on hand and they were in the middle of celebrating. Needless to say, it was an unfortunate experience this time around. I've been here before and didn't experience the lack of professionalism we experienced this time. The valet service and the staff that supports with luggage were very helpful and kind. It saddens me to have to write such a poor review for such a beautiful place. I have recommended this place to people in the past for general lodging. However, for weddings or any big event, this is not the best of places to host.

It is the only place we stay in Burbank now, and I say that as someone who used to treat hotels the…read moreway they treats restaurants, which is to say with restless suspicion and a compulsion to try the next one. Amarano cured me of that in the LA area. There's simply no reason to look. Best in the area by a mile, and the mile is not close. It works for everything. Passing through on the way to somewhere else. Camped out for Universal and the tourist machinery parked on its doorstep. Or running broader Valley and LA operations from a room that actually lets you sleep before the next day's campaign. It flexes to whatever you need it to be. The design gets the balance right, which almost nobody does. Just enough old Hollywood kitsch to nod at where it's standing, and modern in every way that matters once you're actually trying to enjoy the room. It respects the history without cosplaying it. The staff are the thing, though. In a town that treats service as an inconvenience, these people are genuinely, unsettlingly good at it. The bar is a real bar. The food is perfectly acceptable, which in this context reads as a miracle. The valet knows what they are doing. And if you somehow tire of the premises, there's good food and drink within walking distance. I have been back several times. I have no intention of scouting the competition anymore. There is no need. Five stars. Easily.

Another business trip that I tagged along. hubby was working…read morein the area for a week so I joined for the latter weekend it was a cute, quaint spot that was walking distance to some fabulous food spots! continental breakfast included (small cup of yogurt, granola, fruit and a pastry + coffee) breakfast served in the bar/lounge. tons of seating including couch options, table options, bar option and outdoor patio seating. service was super friendly. rooms were comfortable with great bath products and a really nice shower. Comfy robes for use in rooms. a few things were missing though (soap, slippers...so odd) coffee bar in room. nice table and seating area in room. enjoyed the pool one day...there were some very well mannered small kids in the pool so i opted for jacuzzi. it was nothing fancy but still nice. I hear we will be back on a future work trip (yay). valet only...i think it was $45 a day

Came here for a work related conference and stayed for 3 nights. The check in process was pretty…read moreeasy with two staff members handing the process during peak hours. I called in advance and was told half of the rooms type I booked came with bath tubs and half didn't. I requested one with a bathtub and the person over the phone said they would note it in the reservation. I forgot to ask when I checked in and was a bit disappointed when I got to my room that there was no bathtub. If half of the room types had bathtub, I would think it would have been an easy accommodation request. The hotel is located within a 10 minute walk to Universal Studios/City Walk so that was very convenient. They also have a shuttle that comes every 30 minutes or so but the walk is so easy to do that I would recommend that. The hotel lobby and conference rooms were very nice, including the small break out rooms used for the conference. I didn't like that you have to be a Hilton member to get free Wifi but the conference came with its own wifi password so it didn't affect me. The King Corner Room was very spacious and had a separate sitting area. The room seemed a bit dated. The sofa looked very worn, like something you would see at a college dorm, so I avoided it. It did have very large windows with a beautiful view. No robes/slippers included in the room. Although I stayed for 3 nights, housekeeping only came one morning. They have a Starbucks in the lobby that is open until 11am daily. Staff was very friendly. It was a big conference (about 200 people I think) and staff did an excellent job with catered breakfast and lunch serving that many people at once. Not a luxury hotel by any standard, but for a work conference hotel, it was good. And the 10 minute walk to Universal Studies/City Walk is very convenient if your purpose is to visit those places since you won't have to pay for Uber/Lyft/parking for those places.

HORRIBLE VALET SERVICE -- SAVE YOUR MONEY AND STAY SOMEWHERE ELSE!…read more Check-in was great, but unfortunately, the valet service completely ruined our experience. We stayed here for the Hollywood Bowl event on 10/09, and the way we were treated was absolutely unacceptable. I paid for overnight valet parking, but when we returned around midnight after the concert, I was told the valet parking area was flooded and that the hotel had overbooked its parking. The valet attendant told me I would have to park a block away and explained that it was out of his hands. He assured me that the manager would issue me a refund since I was unable to use the parking I had paid for. I agreed, trusting that the hotel would make things right. Unfortunately, that was not the case. The next morning, I contacted the manager, Ted, and his attitude was absolutely disgusting. Instead of handling the situation professionally, he laughed at me and refused to issue a refund. I had paid a $100 deposit and received only $45 back, despite not parking my car overnight as agreed. How does that make any sense? I called back twice to try to resolve the issue, and I even recorded the calls because of how unprofessional the situation became. The calls ended with him hanging up on me, and after that, they recognized my number and refused to answer. What makes this situation even worse is that I am handicapped. Being told at midnight that I had to drive and park a block away because the hotel had overbooked its parking was incredibly inconvenient and unacceptable. The hotel failed to provide the parking I paid for, yet I was still left fighting to get my money back. This was handled terribly from beginning to end. The valet situation was not my fault, the overbooking was not my fault, and I should not have had to chase management for a fair refund. A manager should be resolving customer complaints, not laughing at guests, hanging up on them, and refusing to take responsibility. Absolutely unprofessional customer service. The check-in staff may have been great, but the valet and management experience left a terrible impression. I would not recommend this place to anyone, especially anyone who expects accessible accommodations, accountability, or basic respect. Save yourself the headache and spend your money somewhere else. A hotel that takes your money but refuses to take responsibility when things go wrong does not deserve your business.

I checked in and had a nice time at my favorite brand of Hilton: Hampton Inn…read more I like the breakfast they offer, the pool option, bathtub, exercise room plus great customer service. Room was comfortable. We had a nice stay to celebrate a high school graduation. Thanks for confirming my favorite brand of Hilton.

We spent two nights here and had a great time. It was the perfect spot for easy access to Universal…read moreStudios, around a 10 min drive. The beds were comfortable, my kids loved the pool, our AC made horrific noises but the staff was very accommodating when I told them about the issue, they sent maintenance to check it out and dropped off ear plugs. They did offer to move our room as well, but we're not too fussy and the ear plugs helped. The breakfast was a perfect start to the day, my kids loved running downstairs and making waffles. I'd absolutely stay here again.

Yes, we saw a few homeless people making tents for the night nearby. But the hotel is somewhat…read moregated, close to lots of eateries, and a few minutes walk to our son's apartment in North Hollywood. The proximity and the reasonable rates drew us. The rooms and furnishings are dated. But our room was clean, did not have any odors (bad or smelling of antiseptic), the bed comfy, and the pillows were firm. The shower was hot. The room was large (we got a king with 1 single twin even though we reserved just a king) and the bathroom was spacious. You have to ask for hangers and an iron from the front desk if you need them. But the workers are very friendly and helpful. We only spent one night. But we probably would stay here again for a short visit.

My boyfriend booked the Colony Inn for my birthday weekend 6/26 - 6/28. This was close to…read moreUniversal Studios Hollywood. When we arrived you can tell it's an old motel, the one side walk was covered with trash and homeless people sitting on side walk. When we checked in Friday they gratuitously check in at 1:30 pm. Thank you The room was on the 2nd floor, elevator only. When we walked into the room you can immediately see it's a really old room to look decent, doesn't look like any updates have been done, it seems they do basic repair. They only have plug outlets no usb ports so if you stay there you will need a block for your usb to plug into the wall.. We sat down on the bed to decompress from the 6hr drive. The beds were not comfortable, two of the pillows on each bed was hard as a rock, the room had a jacuzzi in it. The window screen was torn bottom right hand side good thing we were on the 2nd floor. The closet door was hard to close so we didn't use it. They had an armoire so we stored our bags in there. The bathroom had mold residue all over the tiles. They had no iron or iron board, no coffee maker in room however, they did have a small refrigerator. We dropped off our bags, left to enjoy the rest of our day. When we returned late evening we decided to use the jacuzzi the faucet handles were striped could hardly turn the hot or cold water on. On 6/27 before we left for our outing my boyfriend went to the office to let them know about the mold, the handle to the jacuzzi and torn screen. When we came back that evening they tight the handles and the water flow a little better. NoHo art district walking distance, the parking was free and ice machine was downstairs.

This is a great place to stay!! I feel like it's hard to choose places in LA because you never know…read morewhat neighborhood you'll be in. This was close to Universal Studios, about a 5 min drive. It looks okkkk from the outside and the neighborhood also looks okkk. But you drive in the parking garage and it feels instantly safe. The lobby and parking are super convenient. The staff was all nice. It has a cute gym and a nice outdoor seating area with a bar and restrooms on the second floor. It's a great place for morning coffee or dinner and drinks in the evening. The room was suuuper clean and nice and modern. Great, clean bathroom. The room has no carpet which also feels VERY clean. There is cute art all over the place as well. I stayed with little kids and it feels clean and safe and the price was great. I would 100% stay again!

Lobby is maintained well and kept clean. Even though it is small, there is a lot of comfortable…read morecouches and seats to lounge in. The bar and continental breakfast has been closed as stated on the site, for several years now. There is free coffee and juice (water, apple, orange, and cranberry) though in the lobby. Coffee/latte machine is pretty high tech with several options to choose from on the menu. To be honest, for the bar and breakfast here there is probably no chance that it will open again. Although there are spaces for them, so maybe costs are cut here with less staff. Staff are friendly when you approach them. Parking is private in an underground garage and it's $10. Pretty pricey if you are here for many days, but it is what it is. Wifi is free with room, although it was slow for me so I just used my hotspot. Right now there is construction happening across the street. Other than that, it's a very chill and quiet relaxing spot. Good to be at especially for Universal Studios, under a 20 minute drive during morning rush traffic. I think it's only 2-3 miles away. Location is prime if you want to walk: Several restaurants, shops, and bus/train station is a block or so away. There even is a fire station nearby so that can get noisy sometimes in the middle of the night. You can also use an app to order breakfast or dinner to your door!

We stayed in a family suite that had 2 rooms. A king bed in one room and 2 queen beds in the other…read more A large living room and mini kitchen space that had a pull out couch bed and sink, mini fridge & microwave. The bathroom was a nice size and clean. There were TVs in all the rooms (so 3 total). The size was perfect and roomy and the hotel was quiet and the temperature was easy to control. We got the continental breakfast every morning. It had a waffle & mini-waffle making station. 4 kinds of cereals & oatmeal. A bread station with breads, bagels & english muffins. Muffins, yogurts & microwaveable breakfast burritos. A warmer with pork sausage links & cooked eggs. And a drink station with different juices. (very pleased with all the options) We loved how close of a drive this hotel was to universal. The staff were all very friendly. The parking was free and never packed, felt safe and clean, and it was next to the elevator with carts ready to take up bags. Minor things we weren't fans of. The TV did not have a lot of choices/channels. The ice machine on our floor was broken. There was an exposed hole/wires in the ceiling of our floor. The pool was small and very cold because it doesn't get a lot of sun during th day & there was no hottub. There was no shuttle. They didn't clean our room (and we didn't have a sign on the door) so we think they may not clean every day. Overall we would definitely stay here again, especially because it was such a close driving distance to universal.

This was the worst hotel experience my wife and I have ever had…read more During our stay, my wife suffered 14 bed bug bites while sleeping in our room. The bites were severe enough that she had to seek medical treatment, was prescribed antibiotics and prescription anti-itch medication, and we incurred additional medical expenses because of this stay. We immediately reported the issue and were moved to another room. However, by that point our confidence was gone. We inspected and partially dismantled the beds in the new room ourselves before unpacking because we no longer trusted the hotel's inspection process. Fortunately, we found no evidence of bed bugs there. What was even more disappointing was the hotel's response. Despite the medical treatment, the disruption to our trip, and the significant stress this caused, management offered only a 50% refund for our three-night stay. The manager, Andrew, refused to provide his last name or any direct contact information and referred us to Best Western's national customer service department. After several days of waiting, corporate informed us that only the local general manager--the same person who had already declined to resolve the matter to --had the authority to make any decision. We were effectively sent in a circle with no meaningful resolution. Beyond the financial loss, this experience caused days of unnecessary stress, uncertainty, and frustration. A hotel can have an unexpected problem, but how it responds defines its commitment to guests. In our experience, there was a lack of accountability, poor communication, and little concern for the health and well-being of its customers. We cannot recommend staying here based on both the bed bug incident and the way it was handled afterward.

This review is mainly for the ballroom…read more For several years now I've attended a reoccurring work related event here and it always feels like a wedding because I'm sure that's the other purpose for the ballroom. Just walking through the lobby everything looks clean and upscale with chandeliers and various sculptures. The ballroom is huge and equally elegant. As many tables and chairs as there were, there was still room to spare and if this had been a wedding instead of a work thing, it would've been great as a dance floor. Driving into the parking garage I was afraid I wouldn't find a spot since every level was full, but when I got to the very top, a parking attendant waved me into an extension of the parking structure and I had no trouble finding a spot there. Make sure to get your parking validated. There's a QR code on the ticket and you can pay that way as well. You just have to type in the validation code. With validation it's $16, without it's around $60 if I remember correctly. I rarely get to attend fancy events, so I always look forward to coming here to attend one.

If you're looking to go to Universal Studios, this is the perfect stay for you! They offer…read morecomplimentary shuttle service to and from the park, and everything inside is clean and nice! Check in was quite easy and everyone is super pleasant! The rooms themselves are nice, basic, but just what you need for a good nights sleep! Our shower handle did break and was kind of wonky, but the water pressure is great and the shampoos and conditioners left my hair super silky soft!!! The room IS small, but you have tvs that can connect to Netflix, and even a small futon for an extra kid to sleep on. Overall it's the perfect location if you're trying to utilize the park!