I used to go to Crux Rehab in West Sacramento but was happy to be able to now go somewhere local…read more Unfortunately (or fortunately?) I never got to see a therapist because of their blunders. Berger called the day before my first appointment to reschedule for about two weeks out because they paired me with a PT instead of a hand specialist. Less than 24 hours before my new appointment, they called to move my time forward by 20 minutes because an error was made on timing. I returned their call with a message saying I agreed to the new time. About 20 minutes later, they leave a message saying they have to reschedule me for the following week because the specialist they paired me with doesn't take my insurance. At that point, I was done...but apparently they weren't; They sent me a text and email the next morning saying I missed my appointment (the one they had canceled!). Needless to say, I'll be returning to Crux.

8 months ago, I visited Burger for back pain. After two months of treatment I felt better than…read moreever. My back pain has yet to return. I had the same therapist every visit, I was never pressured to schedule more appointments than necessary, and I found it easy to schedule appointments.

In my stay of four weeks I was very pleased with the personal care that I received. It was…read moregenerally timely and friendly and showed pride in netting my needs.

**January 2026 Update** I had high hopes when the Ensign…read moreGroup purchased the facility in August 2025. Those hopes and the hopes of others have diminished over the last 6 months. The Administrator told several of us that he wouldn't be reading our emails and we were to address issues to the managers. The managers would be running their departments like their own businesses. I contacted the company Compliance line (9/25 & 1/26) as well as the California Department of Public Health over dirty silverware after repeatedly contacting both the Administrator and the Dietary Manager. In December I sent a separate email to the current Dietary Manager that the proper procedures (as explained in September by the Infection Control Nurse) were not being followed by some employees due to the condition of the what was received. Her response, "I will review with my staff. Also, we are going to rotate in new silverware" (12/26/25). Yet, I continue to receive dirty utensils as recent as 1/15/26. The residents routinely are missing things from the meal trays (butter, milk, condiments, utensils...) causing the CNAs to leave the floor and deal with hostile kitchen staff. Food preferences are often ignored (request to have small portions and food choices). I have repeatedly emailed about this as well as meals being early/late as well as menu changes with residents and staff not being notified. This is a big deal because the CNAs rely on scheduled meals to manage their time. I've come back from a shower and the food carts were in the hall 20 minutes early. Cold food on hot plates, food over cooked, mushy rice, flavorless meals.... I realize that this is institutional food, but there is a lack of attention to what goes on the plates. Milk is regularly out of inventory and residents are given cereal without milk on more than one occasion (a grocery store is next door from the facility) or chocolate milk to put on their cereal. The Administrator was copied on each email I sent to the Dietary Manager. I have been nice and I've been aggressive in my language regarding these and many others and neither approach has worked. I also have transcripts of weekly meetings with the Administrator and kitchen management where these issues and others were discussed. The Social Services Department has not processing medical referrals submitted by the facility Nurse Practitioner. One that was submitted in April and never processed. It was resubmitted in October and again January. Another was submitted in October and has not been addressed either. I manage my own appointments, but the facility must submit them to a medical facility. This is but one of many I have with the department. I decided this time I wasn't going to follow up to see how long it would take. During a November meeting with the Director of Nursing I had in November he stated that referrals were discussed daily. He directed Medical Records to see me and I requested the information showing that the October referrals has been requested and in the system. As of today the referrals haven't been processed. Housekeeping is also deficient. Most of the housekeepers do not thoroughly clean my room (others have the same issue). The showers have mold and there are often strange drippings on the walls. The lifts (standing & Hoyer) that are used for those of us who can't stand or need assistance standing were purchased that aren't adequate. These Hoyers don't get high enough to get people in their chairs or out of bed get stuck under beds. This issue was relayed to management several times yet somehow they were purchased anyway (initially they were rentals). The oldest lift is the one that most CNAs use but it has issues as well. The three Hoyer lifts I used in the last week all of them were dirty and looked like they hadn't been cleaned in some time. One had crusty finger prints and another had a layer of grime where the bar was welded. It's not unusual for the batteries not to be charged (I've had 3 batteries not be charged in a single day). Noise levels in the facility by staff at shift changes and other times are excessive. It often sounds like they are having a party while residents are trying to sleep (6:45am and 11:00pm). Management has been notified several times but that only helps for a short time. A refrigerator that was purchased to be used by residents (mandated by the State of California) sat unused for months while we waited for the rules of use to be written. Some of us have still not received the rules despite mentioning this to several managers. The screens on the windows and sliding glass doors have been broken since I came here 2 1/2 years ago. For these and many other reasons I would not feel comfortable having a family member receive care at Courtyard.

I am an Arabic speaker and I used to struggle with different sounds in the American English as…read morewell as emphasizing parts of the word. Jennifer with really helpful and helped me with how these sounds are made, where my tongue should be positioned when I say them, whether they're voiced or voiceless and most importantly how to transition from one sound to the other as I speak. Sounds like the 'th', 'ng', 'p','b', 'r', 'j', 'g' and 'easure' were very difficult for me, but now as I hear myself speak, they're definitely correct now, and I definitely understood much better and more confident with my English. I have made a lot of improvement working with Jennifer!

Jennifer is a great speech therapist and a great person too. She is very easy going on what YOU…read morewant to work on. Highly recommend her

When I came here for the first time, the people all here were really nice. I didn't know where to…read morego and was really confused, but several people kindly helped me out. Also, I accidentally sent in my questionnaire too early, so I came early to see if I needed to do it again, and they actually remembered seeing my name and were waiting for me so I could fill it out again. They really know their patients! The nurse and doctor were really sweet too. They had all my information, they let me know of everything that was going on, and I felt really taken care of. The lady at the lab place is so hilarious too and so incredibly sweet, I almost forgot she was taking my blood! Almost... It's a really modern building as well, and everything is organized and clean. Lots of bike parking and super close to campus.

0/10, this place is awful and it's student ran which somehow makes it even worse. If you hate your…read morejob, choose a different profession. It's literally that simple. Reception is awful, disgusting behavior for no absolute reason. I get you have to get your hours in, but the lack of professionalism and human decency has me baffled.

I can't say enough good things about how much they helped us. We first hired a caregiver through…read morethem for a couple of days a week, and they found a woman who managed to get along with our mom's challenges and personality. When our mom had a catastrophic fall and we suddenly needed twice daily hospice-level help 'tomorrow!' they came through and found more perfect caregivers to help us. Each time on every single call the staff was caring and professional and kind (-and they always answer the phone with a real person!). They were exactly what we had hoped for and then some. I'd give them ten stars if I could!

I can't say enough about Help at Home Senior Care. You know that your loved one is taken care of…read morein every way by their great care providers. They are a wonderful company. My Father-in-Law is visited, in his home, twice a week by the request of the VA. This awesome company really cares about matching its clients with like minded caregivers that really care.