I lived in a home in Baton Rouge for 2 years, managed by Real Property Management. Upon walking the…read morehouse for the first time, we made a comment to the showing agent that there was dog hair everywhere, the carpeting had stains, the house was floor to ceiling just filthy. They ensured us the home would be professionally cleaned within the week ahead of our move-in date, which was appreciated. Move-in day came, and our first of many disappointments came when we walked in and the house was just as we had seen it last. Filth everywhere, cruddy refrigerator and oven, Bathrooms still had trash in the left-behind cans. Just filthy. While this was disappointing, we were still excited to be in our home and we moved forward and just cleaned the house ourselves. Within the first 7-10 days they requested that we fill out a form with all of the damages in the home so that we weren't held responsible for any of it upon move out. The main items we listed in our form was the splotchy paint, filth on the baseboards, damaged window trim from the previous renters dogs, etc. Nothing was done about any of it, which was fine, but it was supposed to be a way of documenting the home as it was when we moved in to be used as a reference when we moved out. I say all of this to set up what we experienced upon move-out and what the renters before us likely also experienced. We took GREAT care of the home. We made improvements, such as adding an outdoor fan, mosquito screens, we re-planted the landscaping and kept up with fresh mulch. We kept the carpets free of stains, took great care of all of the appliances, etc. We gave our notice of move-out a month in advance, but we surrendered the keys with over 2 weeks to go in our lease, which allowed RPM to show the home 4-5 times a day everyday (as I received an email for every showing). Before we left, we read over our lease agreement which showed that RPM would be keeping a portion of our $1,400 security deposit to have the home professionally cleaned as well as have the carpets shampooed. Because of this, we broom swept the house and decided to let our money go to good use with the professional cleaners. Approximately 1 month after we moved out, we received what was left of our security deposit in the mail, which totaled $142. The very minimally detailed receipt that came with it showed an insane cleaning and carpet fee of over $800 along with a painting fee of $450 - a painting fee that outlines splotchy paint that was clearly described in our move-in documentation as having been from the previous renters, that we were now held financially responsible for. I immediately reached out to request photos as well as a work order from all parties that show the total and all services rendered - but to no surprise, all RPM was able to come up with was a blurry photo likely from the original pre-rented listing, very clearly NOT the state of the house upon our move in. All of this is just one long winded example of the way RPM's only goal is to keep your money and then ignore all questions and concerns you have about it. It's highly likely no cleaning or painting was even done, as they told us they would clean before move in too.
We had the house packed up and ready to be loaded onto the moving truck with exception to a few plates, silverware, daily essentials we were using until we left. Once we got to our new home, a lightbulb went off and I realized I had forgotten to grab our silverware out of one of the kitchen drawers before we left - this had pretty much all of our forks, knives, etc. I immediately emailed Kameron who had been our RPM contact and told him our situation and asked if he could please just have the showing agent set these items right outside the front door, as I had friends in the neighborhood that could have picked them up and mailed them to us. After many frustrating emails back and forth, it was finally stated that they were "not able" to recover our belongings and that we should have recovered these prior to move out. I guess no one from RPM has ever forgotten anything or made an honest mistake. Mind you these weeks of email correspondences I was getting daily emails about the amount of people going in and out of the house for viewings.
In summary,
1. They rob their tenants of their security deposit
2. They are unresponsive to conflict
3. They have no morals or understanding to real-life events
4. Not even discussed, they have a serious lack of care in maintenance and little to no knowledge on how a house is to be maintained. (insert story of when we received an email noting how to prevent our pipes from freezing, which we followed to a T, our pipes still froze and they didn't answer the phone for 4 days)
DO. NOT. RENT. FROM. THEM.
